[Resolved]  Samsung Lcd Tv — Defective LCD

I had bought a 40 Inch Samsung LCD TV (Model No. LA40B550K1RLXL) from Aditya Vision, Patna on 24th December 2009 for which I paid Rs. 70000. After three days, I started experiencing problem in operating TV which I immediately brought to Samsung's notice. One of the Service Engineers visited my premise and suggested me to change Satbiliser. I changed the Stabiliser the very next day. Again after a week, I started experiencing the same problem. The TV used not to start in the very first attempt. I called up the Service Engineer and started making innumerable follow ups with him to check my TV. He kept on informing me that he would visit my premise shortly. Finally he woke up after a couple of weeks, visited my premise, checked the TV and declared the TV to be defective. He suggested to get the TV replaced. This all happened in the month of January 2010. After that I have been making follow ups with Service Engineer and Aditya Vision to replace my TV. They are continuously making false promises to me that they would soon replace my TV. They are continuously making cock and bull story. I am working with Idea Cellular Limited. I was not in a position to afford a TV of Rs. 70000. I purchased it from a Private Financer (Elite Leasing) @ 21% Interest p.a. I am paying Rs. 5000 p.m. for a TV which I have not been able to view. This has led to mental agony on my part to the maximum.
No one from Samsung bothers to redress my issue. I am sick and tired of making incessant follow ups with them. I have written so many mails to Samsung but all of them are in vain. No body is there to listen to me. This is the reason why I have taken recourse to you now because this is the only option available to me now. I want these buggers to be penalised for the pathetic products and services being rendered by them.
I am not looking forward to replacement of my defective TV now. I want these buggers to pay me a compensation of Rs. 1 million for all the mental harassment and agony that I have been going through for last two months.
You are the only hope where I have pinned all my hopes to get justice of this issue.
Looking forward to your help.
Thanks and regards
Manish Kumar Verma
Idea Cellular Limited
1st Floor, Sumitra Sadan,
Boring Road Crossing, Patna - 800 001
Bihar
Phone Number - +91 [protected](Mobile), +91 [protected](Desk).
Email - manishkr.[protected]@idea.adityabirla.com
[protected]@gmail.com