[Resolved]  Samsung Microwave Ce1041dfb — Recipe Book not delivered

Address:

Mumbai City, Maharashtra

Sir/Madam,

I brought Samsung Microwave Oven MW CE1041DFB vide sales order no. 07-PD12-10SO 173 Dated 4.12.2010 from Prabhadevi Branch. The product was delivered to me within a few days; however, recipe book was not delivered. Upon enquiry from the branch office I was informed that the same can be collected from any of the nearest branch of Vijay Sales. Accordingly I went to Sion branch of Vijay Sales where they said that they do not keep Microwave oven there, therefore, there was no question of keeping the recipe book. Again I contacted the Prabhadevi branch for delivery of the recipe book, but they refused by saying that same cannot be delivered at home and can be collected from their branch. Finally I went to Prabhadevi branch on 2.11.2011, here I was informed that the recipe book for Samsung was not available and for the time being I was offered recipe book of Onida with the reason that the same is better than the Samsung recipie book.

Sir it is to inform that all my home appliance are purchased from Vijay Sales and till date I have no complaint except for this one, I want you to act swiftly so that my faith is restored. Expecting an early reply.

Anuradha Kodnani ([protected])