[Resolved] Samsung Microwave Oven — Poor after-sales service | |
The Circuit Board of my microwave oven was taken on 18-01-10 for repair by an engineer from their authorised service centre Abhinav Enterprises. I received a call from Abhinav on 25-01-10 that the part was ready. As I was not in Bombay then I called Abhinav on the 27th and they promised to send their engineer on the 28th at noon. when the engineer did not come I contacted Samsung on their toll-free number. The response was routine: "someone will call you in 10 minutes." When no one called I insisted on speaking to a senior person and he assured me that an engineer would come the next day (28th) at noon. When no one turned up, I tried to call the same person at Samsung again, but he refused to come to the phone on some pretext or the other. I then received a call from Mr. Pramod of Abhinav who said that the part was yet to be received! He assured me that the part would be in his shop the same day (28th) and that an engineer could come the next day (today). I did not believe him and asked him to send the engineer on Sunday (31st). He reluctantly agreed, but when I called today the part has not yet arrived! I am still being assured that the engineer will come tomorrow, but I don't believe them. Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved | |
 11 Comments | |
Comments
Microwave Oven — after sales service
a month ago a complaint regarding my microwave oven was registered at local servicecentre at kota Rajasthan.
my oven's base motor for rotating the substance having problem and it's triangular rolling system also got damaged.Still now it has been not repaired. I am unable to understand the methodology of your company about the after sales services.I am facing problem hence requested to look into matter as soon as possible to save the name of your company and market reputation.
Dinesh kumar Gupta
2-Ra-4 Vigyan nagar
Kota- rajasthan
mob no [protected]
I bought a microwave on 9th of dec2009.Bigbazar showroom demonstrated me a piece that was on display and forwarded me a packed piece during delivery, with a promise that the packed piece was checked and in perfect condition.When opened at home, though apparently perfect, its door was not properly pushing back when opened.
Today ie[protected] a service personal came for home demo and left with lousy excuse that the problem will get solved automatically when the apparatus is used regularly.Well, Im not satisfied because that door is not manageable until a person is practiced enough to open it and not everyone from the family is able to open it.I request the authorities to solve my problem as soon a as possible, as this has deterred my trust in your brand.
If my problem is not solved then this will be my first and last chance to try this brand.
Today ie[protected] a service personal came for home demo and left with lousy excuse that the problem will get solved automatically when the apparatus is used regularly.Well, Im not satisfied because that door is not manageable until a person is practiced enough to open it and not everyone from the family is able to open it.I request the authorities to solve my problem as soon a as possible, as this has deterred my trust in your brand.
If my problem is not solved then this will be my first and last chance to try this brand.
SAMSUNG/MICROWAVE — NO AFTER SALE SERVICE
A MICROWAVE MODEL NO.MWCE103VD BLACK PRODUCT SL. NO.21617D390450 PUCHASED ON 14.11.2009 FROM KINGS ELECTRONICS KHARGHAR NAVI MUMBAI STOPPED WORKING ON 10.04.2010 AND COMPLAINT LODGED ON 14.04.2010 WITH THE SELLER AS WELL AS THE SERVICE CENTRE. IT WAS TOLD THAT WITHIN 48 HRS. IT WOULD BE ATTENDED. DESPITE DAILY REMINDERS SINCE THEN IT HAS NOT BEEN ATTENDED. THE SEVICE CENTRE AS WELL AS THE SALES MANAGER, SHRI SHIEKH HAVING MOBILE NO.[protected] IS NOT RESPONDING.Microwave Oven — Poor after Sales Service
Very much upset with after sales service provided by company, your service center/engineers are least bouthered to contact customer for any complain I have to make 25-30calls and wait for more then a month.Microwave Oven — Wrong sales commitment Microwave oven
This is regarding the purchase order of Microwave for which I had received call from India today telesales executive Amandeep, she hadcommunicated following things which are wrong:1) Fee gifts with the microwave are Reebok Wrist watch & T-shirt, wherein I have got only wrist watch, where is the TSHIRT? When confirmed from your customer care executive Hina, it’s informed that TSHIRT is not applicable…….. Aman had even asked the size of t-shirt and now its not applicable.
2) The microwave considers CONVECTOR, it’s not applicable.
3) As per Aman the actual market prize of this microwave is Rs 9000 + but this microwave is available at the prize of Rs 6499 only… Why?
4) As per Aman no shipping charges were applicable & cost of the microwave is Rs 7098 then why m I charged Rs 599?
5) I was at Rank 3 of the sweepstakes prize, wherein 5 prizes were to be given and minimum prize of Rs 15000/- was sure, I was asked to do total transaction of > Rs. 10000 then I can even get the first prize, later on I received call from some other executive stating I need to do another transaction of Rs 15000/- to get the better prizes and previous one is nullified…. As per executives the minimum prize money have increased to Rs 20000/-
6) I was suppose to get the prize by 20th May, which i have not got as yet..
Even after continuos reminders on email i have not got any reply from your side, that too cpmplaint is pending since 29/5/2010.
Regards
Ritu Sidana
[protected]
[protected]
yes, i agree
yes I agree
REF: COMPLAINT NUMBER BP [protected]
We had purchased your MODEL NO Microwave Convection Oven from SAMSUNG Digitalall, home Navrangpura, Ahmedabad 38009 vide cheque no dated
The oven has been giving problems (every monsoon and at other times) on a regular basis and we have been calling the Samsung service Engineers occasionally to get the oven repaired. During the last few years, we have also made payment to Samsung in order to replace the PCB.
Our Microwave Oven has been out of order since the last few months. We have made complaints about the same and the recent complaint number is [protected]. During a recent visit of your service engineer we were informed that the specific model has ceased to exist and that the Samsung would compensate for the amount spent on the oven. However it was insisted that a copy of Invoice would be necessary.
Please note that as a practice, we do not file and maintain Invoices of purchases being made by us and it would be impossible to furnish the specific Invoice to you. We are however sure that you will be able to relate to the purchase made by us on the basis of details of cheque payment details provided above.
Under the circumstances, we find the DEMAND made by SAMSUNG personnel’s as preposterous and unreasonable. This is particularly keeping in mind that we purchased the equipment from Samsung Plaza, your own authorized network and the equipment and the details of the equipment are there for you to see. Also Samsung officials have regularly attended our complaint in the past and there has never been an issue of our specific Micro-wave oven being not an original piece.
We are of the opinion that Samsung is trying to absolve itself from its responsibilities by making such an unreasonable demand.
Having gone through case studies eulogizing the success of SAMSUNG in the Microwave Oven market, I am amazed at your business practice and the behavior of the Company.
I would request you to immediately replace the equipment or make a suitable compensation failing which we would not have any option but to go to the C.E.R.S or the press to highlight your style of functioning and such unethical practice.
We also regret to note that due to very busy telephone lines we are unable to contact your service centre in spite of repeated calls made to them AND HOURS TOGETHER THE RECORDING WILL COME AS "ALL LINES ARE CURRENTLY ENGAGED PL. HOLD WE WILL BE WITH YOU SHORTLY."
We request your action within 15 days.
We had purchased your MODEL NO Microwave Convection Oven from SAMSUNG Digitalall, home Navrangpura, Ahmedabad 38009 vide cheque no dated
The oven has been giving problems (every monsoon and at other times) on a regular basis and we have been calling the Samsung service Engineers occasionally to get the oven repaired. During the last few years, we have also made payment to Samsung in order to replace the PCB.
Our Microwave Oven has been out of order since the last few months. We have made complaints about the same and the recent complaint number is [protected]. During a recent visit of your service engineer we were informed that the specific model has ceased to exist and that the Samsung would compensate for the amount spent on the oven. However it was insisted that a copy of Invoice would be necessary.
Please note that as a practice, we do not file and maintain Invoices of purchases being made by us and it would be impossible to furnish the specific Invoice to you. We are however sure that you will be able to relate to the purchase made by us on the basis of details of cheque payment details provided above.
Under the circumstances, we find the DEMAND made by SAMSUNG personnel’s as preposterous and unreasonable. This is particularly keeping in mind that we purchased the equipment from Samsung Plaza, your own authorized network and the equipment and the details of the equipment are there for you to see. Also Samsung officials have regularly attended our complaint in the past and there has never been an issue of our specific Micro-wave oven being not an original piece.
We are of the opinion that Samsung is trying to absolve itself from its responsibilities by making such an unreasonable demand.
Having gone through case studies eulogizing the success of SAMSUNG in the Microwave Oven market, I am amazed at your business practice and the behavior of the Company.
I would request you to immediately replace the equipment or make a suitable compensation failing which we would not have any option but to go to the C.E.R.S or the press to highlight your style of functioning and such unethical practice.
We also regret to note that due to very busy telephone lines we are unable to contact your service centre in spite of repeated calls made to them AND HOURS TOGETHER THE RECORDING WILL COME AS "ALL LINES ARE CURRENTLY ENGAGED PL. HOLD WE WILL BE WITH YOU SHORTLY."
We request your action within 15 days.
Call center guy is helpless. ASM (karthik, manoj) did not pick up the call to respond.
Service center manager does not know what to do next.
Speechless wonderful arrangement by Samsung. Not sure, how are they running the business with so much of carelessness. Online, chat online facility is just an eyewash - does not work at all.
This mail is being sent to Samsung CEO.
[protected][protected][protected][protected]
Dear Mr. B D Park
I am deeply hurted with the kind of service being provided by Samsung.
Microwave Ovan
Model : CE117PF-X/XTL
Date of Purchase - 22 Jan 2012
Date of Demo - 27 Jan 2012
When switched on the unit, the front glass door started generating sound and the glass pannel cracked. Complaint given immediately. The service engineer visited 6 times during 1 month without solution. Then on 23 Feb 2012, the ovan was taken to the workshop. Since then, over call only assurance are given. They are not replacing the door, nor returning the ovan or money.
Service centre :[protected]
Person contacted - Jansi, Madan from Customer care and many more people in last 1 and half month. Neither there is a service or call back. I have been using Samsung TV, Mobile, Fridge, Washing machine, never had a problem. If samsung is not good in kitchenware, please focus on wherever you are good at. The customer care and service centers knows only how to give assurance, there is no solution, they have never kept a commitment so far in this case. Being polite alone does not solve the problem, there should be action. I am deeply hurted and writing you the final mail. Also, I have registered a complaint in national consumer helpline. Let me see, if this channel is just like any other assurance channel of samsung or is an effective one.
Regards,
Bharati
Service center manager does not know what to do next.
Speechless wonderful arrangement by Samsung. Not sure, how are they running the business with so much of carelessness. Online, chat online facility is just an eyewash - does not work at all.
This mail is being sent to Samsung CEO.
[protected][protected][protected][protected]
Dear Mr. B D Park
I am deeply hurted with the kind of service being provided by Samsung.
Microwave Ovan
Model : CE117PF-X/XTL
Date of Purchase - 22 Jan 2012
Date of Demo - 27 Jan 2012
When switched on the unit, the front glass door started generating sound and the glass pannel cracked. Complaint given immediately. The service engineer visited 6 times during 1 month without solution. Then on 23 Feb 2012, the ovan was taken to the workshop. Since then, over call only assurance are given. They are not replacing the door, nor returning the ovan or money.
Service centre :[protected]
Person contacted - Jansi, Madan from Customer care and many more people in last 1 and half month. Neither there is a service or call back. I have been using Samsung TV, Mobile, Fridge, Washing machine, never had a problem. If samsung is not good in kitchenware, please focus on wherever you are good at. The customer care and service centers knows only how to give assurance, there is no solution, they have never kept a commitment so far in this case. Being polite alone does not solve the problem, there should be action. I am deeply hurted and writing you the final mail. Also, I have registered a complaint in national consumer helpline. Let me see, if this channel is just like any other assurance channel of samsung or is an effective one.
Regards,
Bharati
I have purchased Microwave Oven model no. CE1031LFB serial no. 15587DAS1039240 from Mona Traders, Nagpur on 27.04.2009. Initially it worked well but within few days it had a problem. Its touch plate has to be replaced, Its cost being 350+250(Labour charges)= 600. Again within a short span of time again the same problem of Touch plate, again costing Rs.600. Its horrible. I thought its ok now but to my surprise now its dish stopped rotating and its light went off. When I lodged a complaint, the technician told that now its the PCB problem which will cost nearly 1750/-The other problem is in monsoon, again the oven does'nt work properly. I am fed up of these problems of the microwave which is taking away my valuable time instead of saving it.. My complaint no. with the call centre is [protected] & I reminded them 2-3 times. I was told that the Sr.Engg will call me but no, even after a week I did not get any response.
After repeated phone calls the mgr informed me that the part is not available with the co. and also the model is withdrwn. But then this is not my fault. After writing to the CEO of the co. a commercial solution offering a negligible amt after deducting 66 percent depreciation from the total amount was given. How could the matter be sort out by making injustice to me for no fault of mine. The oven has been purchased just 3 yrs back & within this short period how can it be depreciated 66 percent ? & let me tell u I have already been paying money for the spare parts 2 -3 times earlier and thus proved that the piece is defective. The spare parts r not available with the reputed co. & thats not my fault & I requested to replace the piece at the earliest, & I know that as per rule, a co. has to provide services/replace the piece without any delay.
Now I am compelled to lodge complaint with other forums. Pls help me sort out the problem and get justice.
Regds,
Vaishali C
After repeated phone calls the mgr informed me that the part is not available with the co. and also the model is withdrwn. But then this is not my fault. After writing to the CEO of the co. a commercial solution offering a negligible amt after deducting 66 percent depreciation from the total amount was given. How could the matter be sort out by making injustice to me for no fault of mine. The oven has been purchased just 3 yrs back & within this short period how can it be depreciated 66 percent ? & let me tell u I have already been paying money for the spare parts 2 -3 times earlier and thus proved that the piece is defective. The spare parts r not available with the reputed co. & thats not my fault & I requested to replace the piece at the earliest, & I know that as per rule, a co. has to provide services/replace the piece without any delay.
Now I am compelled to lodge complaint with other forums. Pls help me sort out the problem and get justice.
Regds,
Vaishali C
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Microwave — No after sale service
I have been trying to get my microwave repaired first of all it stopped working once the one year warranty was over. I can’t believe these products last one year only. I called whirlpool call center and a complaint number was provided HD[protected] and was told within next 48 hrs I will get a call from service technician and will charge Rs295 for the service and rest amount I have to pay for any replacement. I have been waiting from last one week and no contact from whirlpool.It’s the most pathetic service I ever got first the products are worse would suggest never go for such things which don’t even last 1 year we are two people at home and can understand the usage of the product as well. I will never ever buy whirlpool products and suggest be careful before buying.