[Resolved]  Samsung — defective Window AC

Address:

Mumbai City, Maharashtra

Sir / madam,

I bought Samasung Window AC 1 year back from Vijay Sales. It was stated in the offer that initial 3 servicing will be free. Warranty for the AC expired just 7 days back. When we called the service centre compalining the cooling problem. their engineer stated that there is a Gas lickeage problem in the AC and I will be charged 2000 for the same and warranty for that will be only for 3 months.

First of all if within 1 year of purchase of AC if there is a Gas lickeage, then surely I have been given a defective piece. Secondly I understand warranty expired 7 days back - why gas leakage problem was not highlighted when it was serviced during the warranty period. Thirdly what is the guarantee that after expiry of 3 months again there will be no Gas leakeage problem form the 4 th months onwards. For a AC worth 15000, these companies are forcing us for maintanence cost of[protected] a year and making fools of Indian public, we have never faced such problem with indian companies like voltas / godrej

i have lodged a complain to their customer service also (ref no # [protected]), but haven;t got any satisfactory reply as yet


Would request your kind intervention in this case

Regards
Dhiraj
[protected]@yahoo.com