[Resolved] Samsung / Refrigerator — Improper Service
I registered this complaint (No#[protected]) around 10 Days(29 Aug 2010) back as my Refridgerator was not working. After registering this complaint, an engineer visited our place and cheked the Refridgerator and told us that it was due to Gas Leakage and he will be sending another engineer to refill the Gas but no one came. Then I called your Samsung Service center again at[protected] and asked them to please send some one to repair my fridge. Another engineer came after that and he refilled the Gas but my refridgerator didnt work, then they check it again and found that Thermostat was damaged and they bypassed the Thermostat and setup my fridge in Direct Mode. I asked them to please replace my Thermostat as well and they said that it will be replaced by another engineer (Strange!!!!)(This Engineer visited on 31/08/2010). I waited for few days but no one came then I called up again at[protected] and I asked them to send some one to replace Thermostat, the representative there told me that he is putting my reqest on priority and arranging call back for me but I didnt get any call however another engineer visited my place on 04/09/2010 and looked at the fridge, noted few things and told me that some one will visit on 06/09/2010 and will repair it. But again no one came on Monday as well and when I called customer care, they told me that they are going to put my request on an urgent priority and arrangig call back for me.. but as usual no call and no one came to repair my fridge. Now I have few questions
1. What is a time estimate for a repair ? It is more that 10 Days when I registered my complaint and still waiting ?
2. When the Thermostat was damaged, why Gas was refilled ? Looks like they made fool of me and charged 800/- for gas refill while the issue was with Thermostat ?
I am requesting you to please provide an update on above complaint number as soon as possible.
Complaint marked as Resolved Aug 13, 2020