[Resolved]  Samsung Semi Automatic Washing M / C — No response to letters & faxes sent to Vice Chairman Mr. Woo

Mr. Yoon-Woo Lee, Vice Chairman

SAMSUNG INDIA ELECTRONICS LTD. NEW DELHI.
7th & 8th Floor, IFCI Tower, 61, Nehru Place, New Delhi-110019

SUB: Semi Automatic washing m/c Model WT9201EG/XTL Sr.#W0925ZC0906937R CONSUMABLE PRODUCTS AND THE TREATMENT GIVEN TO CONSUMER BY YOUR COLLEGUES.
Dear Sir / Sirs,

A. Washing Machine

Apropos our following facsimile & Regd. A.D. we confirm the following;


On 28, 29 & 30.07.2009 Mr. Tanwer from M/s Boscos tried its level best but Complaint remains unattended.

On 30.07.2009 Mr. Karan Sobti called that a senior engineer will visit so one gentleman with Mr. Tanwer from M/s Boscos visited at 4.00 PM.

When he wanted to leave without any solution we intervened & reply was given that he will discuss with in his company.

On 30.07.2009 we received a message via SMS mobile # [protected] stating;

Quote:

Sir, our technical trainer and engg will reach ur place before 2

Unquote:

The gentlemen as per SMS visited but the problem remained unsolved.

The high headed trainer dares to tell my wife that “KEEP A PHOTOCOPY OF THE BILL” & wanted to go away.

May we ask?

1. Are we asking some thing extra ordinary from SAMSUNG?
2. How your trainer uses such words to keep a copy of the bill?
3. This proves beyond any doubt that the Model in question introduced by you in Sep. 2008 is HAVING DESIGN DEFECTS. IF NOT then
4. We shall like to see a single machine working without problem.





We await your response regarding our feed back.




For YACHT Internationale
Er. GOPAL K. SAHI, B. Tech. 1971
(Ex. GM M&M Dir. Hero Group)

PS. Please take a note of above and action other wise we are forced by the circumstances to approach;
1. Before Hon’ble President, Delhi State Commission,
CONSUMER DISPUTE REDRESSAL FORUM,
‘A’ Block, First Floor, Vikas Bhawan,
I.P. Estate,
NEW DELHI –110 002

With a complaint under CONSUMER PROTECTION ACT 1986, that HOW a multi national S. Korea company is producing defective goods & cheating INDIAN CITIZENS.

2. Director General (Investigation & Registration)
MRTPC
Bikaner House Baracks
Shahjahan Road
New Delhi 110011










Associates: AaSAHI Services:-REP M/s. SINEXIMCO PTE. LTD. SINGAPORE; M/s. HITEXIN CO., LTD. THAILAND;
M/s. NAMSUNG CO. LTD. S.KOREA; M/s. M/s. JUNG WON CORP. S.KOREA; M/s. T.K. INTERNATIONAL S.KOREA; M/s. PANCOMETEX IND. Co. LTD. TAIWAN. R.O.C.
MAHINDRA APARTMENTS, FLAT #: A-403, VIKASPURI, NEW DELHI 110 018 INDIA


“SUB KA MALLIK EAK – SHIRDI KE SAI BABA”
YACHT Internationale

{ PROFESSIONAL MARKETING, ENGG. CONSULTANTS, IMPORTERS & EXPORTERS } MOTTO: CUSTOMERS’S SATISFACTION
TEL. ( VOICE ) #: +[protected] FACSIMILLE #: +[protected] / 552 1285 TELEFAX – PANIPAT[protected]
E mail : _ [protected]@gmail.com [protected]@hathway.com
Via Facsimile[protected]/19 Regd. A.D. 7/27/2009 6:12 PM

KIND ATTN: Mr. Jung Soo Shin, President and CEO of Samsung South West Asia Operations and President & CEO of Samsung India Electronics Ltd.
Mr. Yoon-Woo Lee, Vice Chairman

SAMSUNG INDIA ELECTRONICS LTD. NEW DELHI.
7th & 8th Floor, IFCI Tower, 61, Nehru Place, New Delhi-110019

SUB: CONSUMABLE PRODUCTS AND THE TREATMENT GIVEN TO CONSUMER BY YOUR COLLEGUES.
Dear Sir / Sirs,

We purchased the following;

B. Washing Machine

Vide invoice # 1970 dtd.[protected]Next Retail Vikaspuri, New Delhi)
We regret to say that your after sale service is useless. In this connection BP. No. [protected] was created on 24.5.2009.

As nobody attended the defect we called on;

27.06.2009 M/S. Sarita, Manish, Pratibha, Pushpinder & Nisha.

On 25.07.2009 #[protected] M/s. Manmohan, Sunny, Abhishek ……………..Complaint not attended

On 26.07.2009 #[protected] M/s. Sidharth, Abhinav …………………………...⇄ not attended

On 28.07.2009 #[protected] M/s. Nitu, ……, & Abhishek……..………………...Com...⇄ not attended

Seeing all this we felt like to inform you before placing the facts in Distt. Forum, Janakpuri under the Consumer Protection Act 1986.

This proves beyond any doubt that your company is not pushing substandard products but also poor service provider.



C. Air Conditioners

Apart from above we purchased two (2) air conditioners vide invoice # 0022494 dtd. 28.06.2009

(Next Retail Vikaspuri, New Delhi)

Thank god that we purchased only two from your company out of five (5)

We had to struggle for more than 20 days to get the defective grill attended.


May we know?
1. Is this the S. Korean standards?
2. Is there no body in the company to think for the customer?
3. Is your area service manager in hand in glove with your franchisee M/s. Boscos?
4. Is he so irresponsible guy?
5. Have we committed a crime in going for your product?


We await your response regarding quality of products and poorest after sale service.




For YACHT Internationale
Er. GOPAL K. SAHI, B. Tech. 1971
(Ex. GM M&M Dir. Hero Group)



































Associates: AaSAHI Services:-REP M/s. SINEXIMCO PTE. LTD. SINGAPORE; M/s. HITEXIN CO., LTD. THAILAND;
M/s. NAMSUNG CO. LTD. S.KOREA; M/s. M/s. JUNG WON CORP. S.KOREA; M/s. T.K. INTERNATIONAL S.KOREA; M/s. PANCOMETEX IND. Co. LTD. TAIWAN. R.O.C.
MAHINDRA APARTMENTS, FLAT #: A-403, VIKASPURI, NEW DELHI 110 018 INDIA