[Resolved]  Samsung TV — TV not in working

Samsung Television — Delivery of product otherthan bought product

To,
The Managing Director
Next,

Dear Sir/Mam,
This is to inform you that I Amit Kumar Singh has been the customer of your retail chain from quite a few times. But this time to my surprise it happened that when I purchased (CTV CS21Z50SN on[protected] a Television (from Next shop No. 1-7, Chandan Valley, C Wing, Opp Shiver Garden, Meera Bhyander Road East. Thane- 401107) delivery was given of the piece which was broken, when I talked to the executive piece was replaced but with some other model of Samsung. When I told delivery boy that this was not the model I bought person start arguing that he was told to deliver this only. And when I called up person he started arguing that what he has given is the new upgraded model. And after that on[protected] I went to shop and asked for Samsungs catalog where I found that there was some price difference and when I asked them to settle either way i.e. by delivering what I had bought or by paying me the difference then they agreed
to deliver me the bought piece by Thursday[protected] but it did not happened so.
And when I went to the shop today[protected] no one responded to my query. And neither they have put stamp for validating the warranty of the product
I never expected this kind of service and is not the matter of money but I feel that I have been cheated so suggest me that what can be done from your side or I won’t mind spending some time and money for the cheating done…………...

Your Sincerely
Amit Kumar Singh
Mobile No. [protected]

Samsung Television — Television not working

I have booked my complaint on 28.07.2009 with my complaint no. [protected] with Samsung india custoimer care on their customer care phone no. STD code + 30308282 from hubli STD code i.e.0836.
on 30.07.2009 some one named as Vishal from Ninad Electronics, Hubli visited the place and told that there is a problem with Power Supply and it need to be replaced this will take only one day and the charges will be arround Rs. 600 to 700 which we accepted and asked him to get it replaced.
From that day onwards we are following up with Samsung care support as well as with Ninad electronics, Hubli but not getting any responce. today 10.08.2009 i am calling to various support care staff in samsung and each time i am getting "Sorry Sir I will arrange the matter to be esclated one level higher. i had talked with Mr. Vivek, Mr. Netaji, Mr. Jaffar even there supervisors Mr. Patil and Ms. Jayshree. in after noon around 14:40 some one from Hyderabad arranged a conference with Mr. Lingappa of Ninad Electronics, Hubli and Mr. Lingappa in frount of the lady from Samsung committed for the visit of the person (Vishal) at my house for repairing of the TV by 1500 hrs. even after 1900hrs no one visited nor i have got any call from samsung for responce of the attendance of the call. but some one from Ninad asking about my address which was already their in the records of Samsung. even the person also visited on the same address on 30 .07.2009
now decide upon what to say about these all bogus service commitments

Samsung TV — TV not working from 15-12-2009

To whom it may concern
Sir/Madam,
I have purchased a Samsung colour TV Model No. 21Z50 Sereial No. T[protected] on Dated 06th June 2009 from M/S. BABA BALAJI SALES 5, Sadar Bazar (North) Firozabad - 283203 (U.P.)
But from last[protected] my TV is not working after so many complaint there is no proper response from the Dealer and not from your your side.
Now I seriously want to replace my TV because from last 75 days I have suffered a lot if you can do the favor to me its ok other wise I am going to the consumer court and u will be responsible for all the expenses and for the TV my complaint No. that is registered in your costumer care center is[protected]
Hope I will get the needful from your side.
Thanks
mukul raniwala

Samsung TV — not getting sufficient power for display

this is gautham from vizianagaram...
my samsung tv is not getting sufficient power to get display on screen

Samsung Television — The technician has not arrived even after calling the customer service several time. Complaint was logged on 7/72010

I bought a Samsung Television 25/6/2010 and within a week I found a problem with the display. I see a black spot on the left top corner of the screen. I'd called the customer care on 7th July and they had assured that the technician would arrive at my place with 2 days but he never arrived. I've called them 3 times and everytime I get the same answer that the technician would arrive within 2 days but till date no one has visited my place to resolve the issue.

Samsung India — Television remote not working

I have purchased a TV from a reputed dealer (Nataraj Electronics, Jhargram: contact no. [protected]) of Jhargram on 7th December, 2009. From the first day the menu bottom of the remote is not working. Many times I have visited the dealer, he asked me to change the remote, I did it after that also the problem was not solved.
Many times he assured me to send an engineer from samsung to my address but all in vain. No person contacted me to resolve the issue.
I request the authority to look into the said matter.
Santanu Sannigrahi
[protected]@rediffmail.com
[protected]

Samsung Television — FAULTY PICTURE TUBE

Dear Sir ever since i have purchased the TV the colour keeps floating across the screen.Even after several complains there has been no replacement.