Samsung TV — tv not working

i had bought a 21' colour TV from CSD 2 yrs back .recently when after coming back from leave i found that there is no sound in my TV . i contacted SUBHAM HOME SERVICE, 66, NARENDRA NAGAR, BELGHORIA, KOLKATA 70006. My complaint no was 8324.
he took Rs1500 from me and yet the TV's speakers r not functioning properly and the option to mute is no more there. kindly look into the matter and i hope u will take necessary steps against such fraudsters who on ur behalf r extracting money from innoncent people. i m hoping to listen from u.
my mob is [protected] and my mail id is [protected]@rediffmail.com
my resi is Mr Devender Kumar, 3 madras army camp, near nicco park, sector 5, salt lake, kolkata, 700019

I lodged a complaint through yr toll free No. [protected] for repair of TV . My call has been registered with BP No. [protected]. Pl look into and attend the complaint.

I had bought a 21” new colour television of your brand on 03.10.2008 at M/S Sathya Agencies (P) Ltd showroom, porur with model no. 21S8MEEX. The television was operated and worked just for ten days only, after that it was not working and becomes fully dead position, suddenly it stopped producing any video or audio output and showing no indication of power supply and view of pictures. I logged a complaint through your toll free no.[protected] (customer care) on 22.10.2008 as cited in the above ref.2 regarding this above problem and asked them to send a service engineer for attending the technical defects and rectify it. My call has been registered with BP No. [protected]. After a long period ( i.e after ten days) a Samsung company service engineer came on 05.11.2008 and rectified the defects till then the television was kept in idle.

The television was worked for the next one week only after the service of Samsung company service engineer and it attains the same condition. Once again another complaint to customer care was logged on 17.11.2008 and reported the problems occurred in the television. But no body has come to take action on that complaint.

I really regret on my decision to go for your brand leaving many other good brand who offer a convincing service. Neither your product nor your services are satisfactory.

I am not satisfied on your product since it does not fulfill entire good quality of product having lot of technical defects in the colour television. I really feel that I have wasted my money in buying this television. I wish to return this product. I will be grateful if you take this television back and refund the money.

If you are really concerned about your customer satisfaction provide me contact number whom should I speak to and also inform me where I should return this product. An immediate attention required.

Please do our favorable needs.

I have given below the purchase details and the model no. of the television:

Date of Purchase : 03.10.2008

Model No. : 21S8MEEX

Fault : Completely dead,

Place of purchase : M/S Sathya Agencies (P) Ltd.,
4, Arcot Road, Porur,
Chennai – 116

by
a disappointed customer,

M.A.SURESH,
Contact No.[protected],[protected]
E-mail Id: [protected]@rediffmail.com

21'' colour TV — TV has been dead

I have registered complaint of Videocon Brand T.V not working on 10.Feb.09 and been received complaint number for the same as LUC[protected].Ideal Care Service promised to resolve the problem
within 24 hrs
On 17.April when I enquired about the same they have lodged further complaint and given me the complaint no..LUC[protected] cancelling the previous number
Regret that till now Problem has not been solved
.
Please look into the matter and send the representative at the earliest for solving problem.

Regards,
Mohd Suhail,
(M)[protected]

My have a SAMSUNG TV Model# CS-21A11HM . Plz give me its tv's circuit diagram. plz help me.

Am really stunned to experience such an insensitive response of high degree from the world No.1 Electronics Manufacturing Company like Samsung. I not only purchased a Television but three more consumer goods an Airconditioner, a refrigerator and a washing machine on 5th of Nov'2009.I paid the required amount out of purchase in Cash at Samsung Plaza Hazratganj Lucknow, this is imperative and important to mention that the goods were purchased to gift my sister on her wedding.Since the purchase the first service visit was not all done for any of the goods in fact in turn I had to call several times and so the same got closed parallelly we started experiencing some green colors appearing on the screen problem after 4-5 days of purchase, several times we had to call up call centre, samsung plaza, get into the operational issues theTV was repaired but the problem kept persisting despite several repairs.Finally the Sr.Eng visit was conducted and it was evident that the replacement has to be done now if Samsung does not have the model for replacement then why should I be compelled to upgrade and pay an extra amount of Rs.500 for the same . Is this the customers pain area or concern ? What if customer is not willing to pay due to some reasonable reason ? Is this my fault that I purchased all required goods of Samsung Only' trusting the Brand and its good image ??
It is almost 40 Days that I am following consistently from one end with Samsung Plaza people Mr.Jafri, J K Wahal, Nitin Wahal and above all Service People of Samsung Mr.Dheeraj and the Branch Head Rajiv Mittal very arrogant and insensitive on the customer front They all were ready to replace after a long follow up rather upgrade the model and charge Rs.500 for which am not ready as mentioned above despite my re-itteration no body bothered to arrange for the same model and try n put into efforts .

This is really heartening and now am ready to fight by tooth and nail and if no positive response is received within next three working days on replacement of my TV same model free of cost I would move to media and Consumer Forum .

Warm Regards
Zameer Akhtar

Samsung — Video is not working in TV

I had bought the Samsung TV 4 years ago.Now Video is not working. I had lodged the complaint with Electronic dealer and very next day Technician visited the house to check the problem in it.He said there is IC foult and now a days Company is not manufacturing such ICs and so, he suggested he will buy IC from open market.After a week, Technician was not turned out to repair the said complaint. One fine day I got a Call from the nearest Samsung office saying that our Technician found foult in your TV and you have to buy a new board which costs Rs.4000.I was surprised because IC need to be replaced For that , i had to go for buying a new Board.Evenafter, contacting the Customer service Executive I got the same reply.Finally he sent again technician to my house with new IC ( he was saying - I dont knw) . But Technician could not repair with the new IC also and taken back the new IC saying that is also not working.Moral of the drama is : I should either buy new board or i have to buy the new TV. See the type of aftersale service of SAMSUNG Electronics !!!

Samsung — video

i have made on complaint on color tv 21'' about the problem a week ago, to send a service person but there is no response from the service agent.