[Resolved] SBI Cards — FRAUDULENT TRANSACTION IN SBI RAILWAY CREDIT CARD | |||
Dear sir, I have been using SBI credit cards for almost 4 years now and suddenly on 13.02.2013, I received a SMS stating that a transaction for the amount of Rs.17602.89/- (Seventeen Thousand Six Hundred Two rupees and 89 paisa) is made on my SBI railway card with number 4317 xxxx xxxx 1600. I have not used my card for the above transaction. Immediately after receiving the SMS, I have intimated the customer care and blocked the card on 13.02.2013 night itself. I registered a complaint with SBI card by submitting the dispute form on 14.02.201This card was issued to me only on 19th of January 2013 and I have used the new card only on 5th of Feb 2013 that too with IRCTC and I have not used the card anywhere else. A similar fraud attempt was made with my old card 4317 xxxx xxxx 8017 on 14th of January 2013 and immediately I blocked the card and a new card has been issued on 19.01.2013 on which this fraudulent transaction has been done. 3 and I got a reply from SBI cards on 16.04.2013 and the reply was as follows: : Review of Retail Transaction dated 13/02/2013 at HOUSETRIP.COM LONDON For Rs 17537.16 on your SBI Credit Card. Dear B SHANMUGARAJAN, This is with reference to your letter regarding the non-receipt of credit from HOUSETRIP.COM LONDON for Rs 17537.16 on your SBI Card number xxxx xxxx xxxx 1600. The investigation for these transactions has been completed. We confirm that the transactions are valid as they have been performed in a Secure Electronic Commerce environment and have been validated by your Card CVV and Date Of Birth over the Internet; hence the liability for the transactions rests with cardholder. The time and status log for all Internet transactions attempted on your card is enclosed for your reference. Since the card is still in your possession, we urge you to clear the outstanding balance at the earliest to avoid further late fee and finance charges on your card account. We are therefore closing the dispute at our end. Incase of any further query on your card account, please contact the SBI Card helpline at 39 02 02 02 or[protected]if calling from MTNL and BSNL lines). IVR Emergency Services are available 24 hours And Customer Service representatives are available from Monday to Saturday between 8am to 8pm. SBI Railways Cardholders, Please call the 24 hour Railway Card Customer Care Helpline at 39 02 12 12 or[protected]if calling from MTNL and BSNL lines). I am really disappointed to see such a dont care attitude of SBI cards towards the customer problems. If I have done such a transaction, I won’t be complaining against it. The card was not used anywhere else other than the Government of India, IRCTC website. I have not shared the card details to anybody else as I know very well it is going to affect me only. Also, I have visa secure password for this card and I have not revealed the password to anybody else and I don’t know how the transaction was completed without the password. Also, if there had been a system of generating one time password which is sent to the registered mobile number as it is in practice with online banking, this fraud could have been easily averted. Hence, this is a case of security lapse from SBI cards. I have noted that a similar fraud on the same website was done on somebody else's card also as I understand from my internet search.Hence, it is a clear case of security lapse of SBI cards. Moreover, I was very much in trichy, tamilnadu and NOT in London where the transaction was done. Also, I have intimated the details of the fraud within one hour after the transaction was made and the dispute form was submitted within 15 hours. So, SBI cards could have easily stopped the payment to the merchant if they have acted immediately after receiving the complaint. . Hence, it is to be considered as negligence of duty on the part of SBI cards. There were so many other issues in the way SBI cards has handled this issue which are as follows: When the transaction is under dispute also the bank keeps generating monthly statements including the disputed amount along with the interest for the period which I feel is not correct. Secondly, when the case was under investigation, I didnt understand why the case id is changed from[protected] to[protected] suddenly by SBI cards. Lastly, in their reply, it has been mentioned they are enclosing all the transaction attempts made on this card, which was actually not present.. Hence, I request you to kindly interfere and help me in getting justice by reversing the fraudulent transaction amount along with interest charged so far Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved | |||
 43 Comments | |||
Comments
Railways — cleared all dues and closed account
Dear sir,I have cleared all the dues on my SBI CREDIT CARD but still I am getting messages to my cellphone which is disturbing me alot.
thhgm
SBI Credit Card — Fraudulent Customer Service
SirI have applied for credit card of SBI 3 times, @ times on their phone call request but there is a huge mental harresment as there is no policies document provided nor any terms and conditions justified. They simply reject the application harshly without any proper clarifications. The documents were all ok. And also they have no customer support available. They provide no support. I appeal all customers to make appeal to such harrasment as they are taking identity proof of every customer making it a matter of identity theft.
SBI Cards — misuse of card
Dear all,i was using a sbi card which i had cancelled on 12 apr 2007, but these people had sent me another card on 12 jan 2008, to the residence address.
acutaly i had moved from that residense long back, and someone, i dont know has taken the card and misused it for 30K.i dont know how people operate the company like this, how can this card be delivered to someone else???? without any verification checks.and why the card was sent??
later some guys kept calling me (recovery i belive), saying that i have to pay 40k or 50 k, so many times i told them, to get touch with the fraud department of sbi to investigate the case.
more over the now they are telling me that my out standing is 1lac.
what is there with this company i dont know.i have been asking their callcenter to give me the mail id of the CEO, they are not giving,saying that its not their company policy.strange company.
my card num is:- [protected]
if some one could help!!!!
i amit kharbanda applied for sbi credit card on 4th feb 10. i was promise to recieve card within 20 days.i had recieve pin number on 25th feb 10. MR GANESH FROM SBI BALGAMPET BRANCH SAID THAT THE CARD HAS BEEN DISPATCH on 25th feb 10.from 26th he is not answering my call and not even giving me any response.i had call several time to ur customer care they just put on hold. MY APPLICATION NUMBER[protected].HOPE U WILL LET IT KNOW ASAP
SBI Credit Card — Credit Card Fraud and Comprising Customer Information
Hi,I had already reported earlier that SBI offered me a card which i had requested to cancel. The card came to me on 2-Mar-2010 and i had mailed on 2-Mar itself to cancel the card since it was not as per the promise initially made to me by SBI.
On 3-Mar-2010 i got a call in response to my mail for cancellation of SBI Credit Card. I was told that they would upgrade the card and meet the initial commitment. However an hour latter there were multiple sms on my mobile indicating transactions made on my credit card. I was not sure what just happened and called up immediately to SBI Credit Card Customer Care wherein i got to know that there were transaction done and i blocked the card. I reported that the data was comprised by the staff member who had called me in response to my mail. Till date there is no reply for this issue and i am constantly following up with SBI still all efforts seem to go in vain since there is no response.
Can someone please assist me ??
regards
Yogesh Okhal
SBI Credit Card — For the confirmation of transaction
Hello sir,I am Shekhar Badode.
My credit card no is [protected].
I recently received my statement for the transaction of following detail.
I did transaction for Bighamton University[protected] NY, on the date 24/03/2010.
I did that transaction for $60 which is INR 2840.77.
But I received the mail from the university about the failure of this transaction.
Please inform me the details of this transaction with transaction id.
I will not do the payment of this transction till your reply.
Please check all the details as soon as possible.
Thank you,
Yours faithfully,
Shekhar Badode.
Hi., I m receiving telefone calls since last 4 years from numbers[protected],[protected] for payment of loan taken by one mr AJAY SINGH. I requested the concerned several timeS to correct their database and delete my mob no fron record. but no respite till date. they started foning me right from 8/30 morning onwards and harasing me for no fault of mine . Ialso contacted SBI /OFFICIALS, BUT COULD NOT STOP THESE UNWANTED CALLS -GURNAM SINGH
SBI Credit Card — FRAUDULENT TRANSACTION
Fradulant transaction made on my sbi credit card 0n 02/09/2010. Physical card is with me. I have not made any transaction on this card after June 2010. I have not got any message about the tranaction of some 80000/- amount.SBI Railway Card — not getting any phone call or card
sir why processing is slow do fast as possible my name is priyank i am from surat my office no.is[protected] poor
SBI Credit Card — I have settled the amount but still getting calls
H Sir,MY CARD DETAILS are BELOW, THE DUES WHICH SETTLED IN THE YEAR 2008 BUT STILL I RECEIVED CALL AND EVERYTIME CALLER FROM YOUR SITE IS THREATNING ME THAT I HAVE TO PAY DUES, I AM ENCLOSING THE ONE TIME SETTLEMENT RECEIPT FOR YOUR READY REFERENCE. AND I REQUEST YOU THIS TYPE THREATNING SHOULD BE STOPPED OTHERWISE I WILL BE FORCED TO GO THE OMBUDSMENT
SBI CARD NO[protected]
SBI Cards — CORTINES HARASSMENT
THIS IS WITH REFERENCE WITH THE CURRENT MONTH STATEMENT RECEIVED BY SBI MY CARD([protected]) AGAIN. I AM PUT UNDER IMMENSE HARRASMENT BY SBI CARD DIVISION.I HAD RECEIVED A CALL FROM THE SBI PEOPLE ENCOURIGING ME FOR SETTLEMENT OF CARD PAYMENT.THOUGH I HAD NEVER USED THAT CARD FOR ANY KIND OF PURCHASES,STILL I HAD RECEIVED THE STATEMENT TO PAY A HUGE SUM.MR ADIL ONE OF THE CALL CENTRE EXECUTIVE HAD GIVEN ME A CALL AND THIS WAS DECIDED TO SETTLE THE CARD PAYMENT BY 1164.00 WHICH WAS DULY COLLECTED BY THEM AGAINST RECIPT NO.15841890 DT.24.02.11. NOW I HAVE RECEIVED A STATEMENT AGAIN TO PAY HUGE SUM. I FINALLY HAD DECIDED TO LAUNCH AN F.I.R IF I DONT RECEIVE AN CALL BY 22.03.11 FOR THE MISTAKE THEY HAD COMMITTED AND REVERSE THE SAME. Hi
SAVE YOUR MONEY!Settle your credit cards and personal loans in 20 to 50 percent of total outstanding call on [protected], [protected]. Debt Manage India
SAVE YOUR MONEY!Settle your credit cards and personal loans in 20 to 50 percent of total outstanding call on [protected], [protected]. Debt Manage India
SBI — Constant Call
SBI has been calling a lot.Even though I have shown anger and frustration to them to remove my number from their list still they continously call.
I do not want to put DND on my mobile but i do not want any SBI call.
Kindly assist.
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SBI Cards — Harassment through phone calls & spurious claims 4 years after cancellation & payment of dues according to claims of SBI cards.
My SBI credit card ([protected]) was cancelled at my request, and I received a letter from them (ref no. MQ[protected], dated May 11,2005) informing me of the cancellation. However they also asked for an amount for the final settlement. However, I received a letter dated June 27, 2005, signed by Mr. Vikas Arora of the Payment Assistance Unit of the Gurgaon office of SBI Cartds from which I quote below:"Your current outstanding on your SBI Cards stands at Rs.2882.47
We, are however, giving you an opportunity to settle the above outstanding dues for Rs. 1441.24 befre 31st July,2005. We confirm that on receipt of the aforesaid amount, your account will stand fully settled and the balance outstanding on your account will be fully reversed."(in bold and underlined)
Accordingly a cheque for this amount was sent and they confirmed its receipt on 23/8/2005.
However, in contradiction to the commitment made on their June 27, 2005 letter SBI Cards continued to send claims against this card number. I contacted one of their representatives, whose telephone number was provided on their June 27th letter. He assured methat their won't be any further bills after a few months. He agreed that no question of further payments arises and advised me to ignore the bills.
The bills did stop arriving after a few months, but from May, 2009, almost 4 years, after the settlement dues were paid, i have been receiving frequent phone calls from the Delhi office of SBI Cards at
most inappropriate times, both at my home and office. They are making spurious claims against this card cancelled long ago, and the charges for which, according to their very clear and unambiguous commitment, should have been settled at that time. I still continue to receive these annoying calls even after explaining the situation to the Delhi office several times. I have sent copies of the above-mentioned documents to the manager, receipt of which has not been acknowledged. I feel the conduct of the company to be callous and gravely offensive.