[Resolved]  SBI Railway Card — Fortified Points I've earned in last two years

Address:

Delhi

I've been using SBI Railway card for last two years. At the time of purchasing the card, I was informed that I'll earn points while purchasing things from the card which could be used to purchase railway tickets. I'd earned more that 1700 points till date and now they say that all my points are fortified as Shubh Yatra Program has been discontinued by the Ministry of Railway. Agreed that this program has been discontinued; however as a responsible company it was their responsibility to inform their customer prior the expiration of the points rather informing that the points have been expired and you will earn new points from Sep, 2013!!?? I talked to the customer care a couple of month back regarding my points not updated on IRCTC, they said there is some technical problem with IRCTC. Now they say all the points are gone and talk to IRCTC about it. When talking to IRCTC, they said they can't do anything as its an order by Railway of Ministry. I know that on IRCTC it was being mentioned that Shubh Yatra program has been discontinued; however it was never been informed by SBI Card that your points will be fortified. The sole purpose of the using this card has been failed. They can't run away from from their responsibility to inform customer about any such incident. They sms me on Aug 1st, 2013 stating "As per Ministry of Railway Cir 22/01/2013 Shubh Yatra Prog. on IRCTC SBI Card has been discontinued and redemption of existing 'Railway Points' is not permitted." Just like that.. points gone. Couldn't they have sms at least a month prior or so that your points gonna be expired and you should redeem it or these should have been adjusted in the bill or any such act of responsibility? Its really a shame and illegal not informing customers prior canceling any service/existing points. I thought SBI is a responsible company but looks like they are also in the league of crooks..

Any responsible/concerned authority please take a look and resolve this issue please. I've been loyal customer of this card since more than two years.

Name on card: B K Singh
Date of Birth: 06/12/1980
Phone No: [protected]

Thanks,
Bablendra.