[Resolved]  Sheikh Jamil Ahmad — Loss due to delay of Air India

Dear Sir

I wish to bring to your notice that I have incurred a loss of nearly Rs 20,000 due to a delay at Air India's end. Please find attached the details:

I deeply reget to inform you that I was inconvenienced due to the delay in your flight IT 613 from Ahmedabad to Mumbai on the 31st of December 2009.

Attached are the details of my flight:
AI631 AHMD - MUMBAI Departure time: 3:05 am, Arrival time 4:05 am
The actual arrival time of the aircraft was 5:50 am.

My connecting flight details were as follows:
IT 511 BOM CCU 31 Dec 2009 6:20 am, arrival in CCU at 8:35 am
IT 21 CCU BBK 31st Dec 2009 11:15 am , arrival in BBK 15:00 hrs
I had an Air Asia connecting flight to Phuket, the details of which are as follows:
FD 3033 BBK HKT 31st Dec 2009 20:30, arrival in Phuket at 21:40.

I had completed my web checkin with Kingfisher Airline and needed to be there for the IT 511 flight by 5:50 am as I had no check-in luggage and needed to head straight to the departure gate.
The transit time from the international airport was 15 minutes. Hence, it was sufficient time to make it for my Kingfisher flight, had the Air India flihgt been on time.

However, due to the delay, I missed the flight, post which I took the following action:
6:10 am: Contacted the AI staff at the International airport, who advised me to head to the deomestic airport and the staff there would help me with getting a connection to Bangkok.
6:25 am: Contacted your check-in staff, who advised me to contact the Air India Staff located in the basement of the Domestic Airport as it is a DIFFERENT AIRLINE!!!
This itself is poor service and reflects on the airline's poor mamnagement and training as whatever the internal management structure is, the staff is the face of the airline and should take the ownership to represent them at all times.
6:30 - 8:00 am - I went from pillar to post, contacting all possible AI staff to put me onto the next Indigo flight (7:20 am departure to CCU) or the Jet Airways at 12:50 to BBK, but in vain. At 8:15 am, I was told to contact Jet Airways and BUY a ticket as the ticket I had bout for Air India was a separate ticket. It would definitely be one, because I had purchased it from Clear Trip and made my International sector booking from Make My Trip!!
All this while, the Kingfisher Staff were trying to amend my booking (due to your delay, another airline spends their valuable time to help your aggreived customers!!!) and offering me all possible connections.
i finally purchased a Jet Airways ticket on 9W 68 to Bangkok from Mumbai at Rs 17,601, which was higher than the return fare that I paid!!

Now, I am claiming compensation due to the loss that I have incurred because of a delay at your end. Also, the delay was definitely not doe to unavoidable circumstances as mentioned in the Air Transport Users Council Guidelines.

The amount of the compensation is as follows:
Jet Airways ticket from Mumbai to Bangkok - Rs 17,061.
Cancellation Charges for Kingfisher Airline for the Mumbai - Kolkota - Bangkok sector- Rs 4,200

I hope that without causing any more inconvenience to me, you will look into this matter and resolve it at the earliest. This is the least you can do for all the inconvenience you have caused.

PS: I am writing to you as your website does not even allow me to log a complaint. You must seriously look at upgrading the standards of your airline operations as this gives a very poor picture of a National Carrier.

I have written this mail to M.[protected]@airindia.com, as mentioned on the Air India website and also sent him a reminder, however, I have not even received an acknowledgement, leave alone a response.

Kindly help as I am not asking for any compensation, but only the charges. I can furnish all proof of the loss incurred for the same.

Regards
Bhargavi