[Resolved]  Sheikh Jamil Ahmad — Service and Flight Schedules

India Today — BAD & UNRELIABLE CUSTOMER SERVICE

I deeply regret the fact that inspite of calling the India Todiay Customer Care Number a No. of times and enquiring about the delivery status of my Reebok Fitness Kit, brought through phone transaction, the support people are not at all giving a concrete answer of when it will be delivered to me.

I Booked it on 08-Mar-2009 but haven't received any till date.

Also, they have been calling me again and again, for explaining their other offers, when i replied them my disinterest, they are asking the reason for it.

Too bad !!!

If this is going to happen for a week, i will definitely lodge a compliant against India Today group in the consumer forum.

My transaction id : [protected]

amount: Rs. 3, 199/-

flights — service

My husband and I travelled with your airline after hearing very favourable reports about how fantastic the airline was and what good service other friends had received. I would like to express my displeasure with our trip. We flew out on the 04.06.2009 and I asked for a window and an aisle seat which we duly got and the flight was okay despite us being late in take off. On arrival in Dubai we were helped by a very friendly staff member and that the plane we would be flying in had only groups of three seats so I was given an aisle seat and my husband a window seat and luckily there was nobody inbetween us which was great.

On the return journey we were assisted at the check in counter by a very friendly staff member from your airline but unfortunately the plane also had groups of three seats and I was given a middle seat on both flights and as I suffer from claustrophobia this was very unpleasant. We also found the seats on the plane very hard and uncomfortable and the light meals that we were served had hard stale rolls with very little chicken filling. There was a problem with the baggage loading on the flight EK004 and we should have left at 10.15am. We should have left from gate 221 but were told to go to gate 136 which is at the other end of the aiport building and then we were driven by bus to the plane and sat on the plane for and hour and a half while they loaded the baggage onto the new plane before we took off at noon..

On a more pleasant note the puddings were great as per my husband and there was enought liquid refreshement available and the hostesses were also helpful in supplying what we needed.

I don't like to complain but feel these things need to be brought to your attention as it only serves to enable you to give a better service.

Regards,

Pauline Roux

sir, good morning.i am subscriber to india today tamil issue.subscrib no ITT1880774.today ihave received one gift article from india today office newdelhi.very shocking to me .that parcel i opened, insde dilipkumarroy v state of sikkim 45 damaged pages only inserted parcel, iam very shocking. timex wrist watch not received to me.what happen? and what can i do?i dont understand the indiatoday group.please stern action to above complaint.(my parcel no-itetimex itt488277 epp 1).
thanking you. aarison, reader indiatoday.

Air India — cancellation of flight and bad customer care

My Name is :Ayalur Subramanian Annapoorni
My passport number: H8671791
My ticket number: Document 098 -[protected]


My return flight from Austin-New York on 12th December 2010

My original Itinerary:

1) Austin to New York by AA684 on 12th December 2010 at 9.40am______ reaching New York at 14.30______
2) New York JFK to Mumbai by AI-140 on the 12th of December 2010 at 21:30 reaching Mumbai at _22.15_____

Unfortunately my return journey turned out to be a nightmare.

To make things simpler, let me use a numbered format to describe the sequence of events.

1) The day before my travel, we called Air India to reconfirm my flight. We were told that my flight was rescheduled and it was now at 16:00 hours instead of the original 21:30 hours. No one had emailed me or texted me to inform me of the change. I panicked because this would only give me an hour and a half at New York JFK to change over. We asked the agent if they could reschedule us on an earlier flight but he said an hour and a half was OK according to Air India’s policy. We were very skeptical about that, but your customer care (CC) personnel assured that it would be enough.
2) The next day, on 12th December, as planned I reported at Austin Bergstorm Airport at 7 am, on 12th. As American airlines would land at JFK at 14.35 hours the agent refused to let me take the flight to JFK since they said the baggage would not make it to the next flight. According to their policy they needed at least 1 and a half hours between the connecting flights. The American Agent called Air India to see if they could resolve the problem and to our surprise, the Air India agent said their policy was a minimum of 2 hours!! This meant that the information they gave me over the phone the previous day was completely inaccurate. Also, the agent said they could do nothing about my situation.
3) I begged and pleaded with both agents over the phone and I reiterated to Air India that their original flight was 21:30 and they had combined two flights (JFK to Delhi and JFK to Mumbai) to change the flight time to 16:00 hours (this was the time the JFK to Delhi flight was supposed to depart). I was not responsible for missing my flight if the event occurred due to their schedule change.
4) American Airlines told me they would take me to New York but they could not accept my luggage. My daughter and son-in-law were traveling to India by American Airlines that same day. My daughter asked American Airlines if they could take my baggage with them. American accepted this but said we would have to pay an extra 100 US Dollars (50 dollars per bag). Left with no other choice, we made the payment and the baggage traveled with my daughter on her flight to India via London.
5) When we entered the terminal after security, we found out that the American Airlines flight to New York was delayed due to bad weather. I immediately contacted Air India about the situation. They again washed their hands off the affair. Remember that all this was occurring due to their schedule change. If my flight from New York were at 21:30 as scheduled before, I could have easily made it.
6) When I reached New York airport, I ran to the Air India counter at my terminal. I was astonished to see the counters vacant. Not a single person from Air India was around. I phoned the AI customer service toll free number. I was asked to go to The American Airline agent and was asked to talk to the AI customer care executive, from there. So again I ran to the terminal number 8.The agent directly talked to AI and your CC service executive told they could not do anything. I was requesting them to put me in any other flight. They asked me to meet the duty manager there. Again I went to terminal 4, but in vain. No one was there either. When I enquired with airport authorities, they said only three hours prior to the flight, anybody would appear.
7) I had no choice but to wait at the airport from 17:30 hours on the 12th of January to 16:00 hours on the 13th of January. Air India did not even bother to offer me any food or accommodation. Since I am a pure vegetarian, I could not eat anything at the airport. I do not understand American Accent well so I could not ask for descriptions of what was in each food item. All I had for the next 24 hours was a cup of coffee. At around 10 AM on the 13th, after more than 15 hours of waiting at the airport, I almost fainted of hunger and fatigue. I am 55 years old. I had spondylitis and mild arthritis too. Because of my mental and physical trauma my problems were aggravated. On the 13th at 11.30 AM or so AI agents came and opened the counters. I stood in the queue And got my tickets reserved, on AI -140, on 13th and reached Mumbai on 14th at 22:00 hours.
My Grievances:
1. AI should have informed me earlier, so that I could have cancelled my tickets on American Airlines (Austin to New York) and taken some other flight according to my departure time from JFK or other airport
2. AI should have considered what its passengers would go through before rescheduling a flight to depart 5 hours before its original scheduled time!
3. I anticipated the problem and asked your agents repeatedly if 1 and a half hour was enough time for transit at JFK airport. They said it was. And this turned out to be false even going by your own policy which is 2 hours.
4. I had to shell out 100 US dollars so my luggage could reach India, all because of your rescheduling.
5. AI should have had the minimum courtesy to take care of me for 20 hours; they should have provided me a hotel accommodation, so that I could have been safe. Or put me in a different flight so that I could have reached India at the earliest and joined my husband who is 65 years old and sick and alone.

I request Air India to attend to my appeal and compensate me for all the trouble and inconvenience caused and the money (100 US Dollars) we paid extra for the baggage At Bergstorm American airline counter.

I am writing this with absolute regret and dismay, My child boarded an Air India flight from Mumbai to Jamnagar on the 16/06/2013, but the flight had to return to Mumbai due to bad weather, It is disgraceful that the most incompetent half wits decided to bring the flight back to Mumbai, half way back to Mumbai the weather had cleared so these half wits could have gone back to Jamnagar to let there passengers disembark, instead they decided to go to Mumbai, no considerate for there passengers what so ever, it is an inconvenience for my child and my husband and myself considering that we had to foot the bill for her return to Jamnagar, flight, hotel accommodation and taxi fare. What the hell is wrong with these people, its like they take no notice of you. Come on people in the western world this a taboo, If you want to be a world class country behave like one, and look for a PLAN B, don't let you passengers battle themselves.
SHAME ON YOU AIR INDIA!!! your passengers are important so look after them, if it wasn't for your passengers you wont have a business... and treat them with respect, VERY DISAPPOINTED...

This is the first time I flew with Air India and I was really disappointed at the service and even more frustrated after the journey with the poor customer service. I have never experienced this in any other airline before.

I paid a lot of money to book business class ticket on this flight [AI113 - 4/1/13] as I was sick and wanted to travel comfortably for the 8 hour journey. I was discharged from the hospital just 2 days before and it was very important for me to have a comfortable travel. But in my seat, auto reclining was not working. The steward has noted this in his log book and the technical team tried to fix this before take off but with no success. They said its Air India's mistake as the seat should not have been allocated. By the time we reached Birmingham, I was in severe pain with swelling in my joints. And I had to be admitted in the hospital for another week in the UK

I called up the customer services to report this and they asked to submit a feedback online. I did that twice . No one has taken any notice of it. I called the customer service again, they gave me a telephone number for the Air India head office in London. I have been calling them for days now. No one is picking up. How pathetic can the services be?

So then i called the customer services team again and they gave an email id. I hope someone will see this and get in touch with me. I need compensation and refund of the money I paid for the business class ticket.

Better to fly in Emirates Economy services, 10 times better than Air India Business or First Class

my email: [protected]@gmail.com