[Resolved] Sheikh Jamil Ahmad — Compensation problem
my parents came from india and now they want to go back. i rang [protected] and asked for any tickets available in the month of feb2008. i spoke to MARIA in the call centre of mumbai..advised me one ticket is available and another one i will put in request. MARIA said for one ticket you have to pay £26.00 on the counter and advised me you need to ring back after two days if the tickets are confirmed or not. i advised MARIA that my parents are disabled and they want to go together. MARIA advised me if both tickets will not be confirmed then we will you for another day but we will not charge you any cacellation fee. i rang after two days, spoke to someone else and that advisor advised me tickets are not confirmed. i spoke to my parents but when i tried [protected] number again..number wasn't working. then i rang BT DIRECTORY for any other numbers, so i can speak to someone REGARDING BOOKING. i rang [protected]..spoke to someone advised me [protected] lines not working but i can help you. lady advised me that i got two tickets for 04/02/2008 but it will go up to DELHI. i said parents are old and they want to go straight birmingham to amritsar. advised me i can book you for 06/02/2008. i said i need to speak to my parents and i will give you call back. after that i couldn't speak to [protected] number, because nobody pickinfg up the phone. but that lady she booked tickets for 04/02/08 without asking me. and on other side tickets was confirmed but nobody advised me. then next day i got through [protected] number and spoke to CHITRA , ABISHEK AND TEAM MEMBER. CHITRA said you done booking for 04/02/2008 and 18/02/2008 but i said nobody advised me. she said i will put request for 07/02/02008 but each person has to pay £55.00 each. spoke to ABISHEK, advised me i will book you for 04/02/2008, each person need to pay £76.00 and £30.00 cancellation fee. i spoke to TEAM MEMBER and said if i didn't book it and why i have to pay cancellation fee and £76.00 each person. TEAM MEMBER argued with me and said madam you done booking and didn't listen to me at all. THE REASOMN WHY I WAS DOING BOOKING ASAP BECAUSE MY GRANDFATHER PASSED AWAY AND THEY WANT TO GO. TEAM MEMBER said we don't care if someone died...here we recvie calls everyday like this . i got very upset and rang again spoke to sarojini and she gave me COMPLAINT EMAIL and advised me you can claim compensation, £76.00 and cancellation fee. please i want to sort this matter asap because my parents are retired and they don't have extra money to pay. plus when my parents arrived in uk. they lost one bag, filled claim form and everything but nothing resolved. pleas look into this matter and resolve it asap. thanks.
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Aug 13, 2020Complaint marked as Resolved