ShopClues — refund for damaged product

Address:	Delhi
Website:	shopclues.com

I want to complain against 1. Shopclues.com and 2. First flight courier services.
I had ordered a 3 burner stove which I received in a broken state on 15th July 2013. Now I am unable to get a refund because they are saying that my address is not serviceable and cannot pick the damaged product they sent me.
1. They said that I had received the product on 8 july whereas I received it only on 15th.
2. Since they sent that product at the given address how can they say that it is unserviceable.
3. Furthermore I m willing to go to the courier office from where I had received and drop the product for sending and had asked for them to arrange the pickup from the office itself.
4. I had asked if I have to send it myself then the courier person said that I have to spend rs 1555. I will get only a maximum of rs 300 in its refund from the shopclues which I think is not fair.
I have written this mail expecting your kind help in this matter. I shall remain forever thankful towards your gratefulness.
Tshering doma
Gangtok.









[protected] Forwarded message[protected]
From: "phuchung bhutia" <[protected]@gmail.com>
Date: Jul 19, 2013 3:39 PM
Subject: Re: [ShopClues.com] Re: Return requested for ShopClues order 4688097
To: "ShopClues. com" <[protected]@shopclues.com>
Cc:

You can send it in the address and cannot arrange pickup. What kind if scam is this. The courier is saying that it will cost rs 1555.
On Jul 19, 2013 3:34 PM, "ShopClues.com" <[protected]@shopclues.com> wrote:
##- Please type your reply above this line -##


________________________________________

Ankush, Jul 19 03:34 pm (IST):
Hello,
Thank you for shopping at ShopClues.com.
We are unable to do reverse pickup for your order 4688097 as your address is non serviceable with any of our courier partners.
We apologize for the inconvenience. To expedite the process, we would like to request you to courier the product to the following address.
To,
Clues Network (P) Limited
Plot Number- 648, Bijwasan,
New Delhi - 110061
Phone: 011 – 28063316 – 15
We will be happy to refund the courier charges upto Rs 300/- in the form of Clues Bucks. Kindly email us your courier receipt to get the refund.
Once we receive the product, we will send you an update on the order status, alternately you can track your return status atwww.shopclues.com/trackorder
Here is another useful link to get further answers to your questions:
http://www.shopclues.com/return-or-replacement.html
Thank you for your patience.
Ankush
ShopClues Support
s::s
________________________________________

phuchung bhutia, Jul 17 09:48 pm (IST):
I cannot provide any other pin code than 737101 which is a state capital
and all major courier service available here including the one through
which I had received the product. Also I am stating that I will drop the
product at the whichever courier service office you are comfortable with
like blue dart or first flight or FedEx or dtdc. Please arrange return from
your side.
________________________________________

ShopClues Support, Jul 17 03:34 pm (IST):
Hello,
Thank you for shopping with ShopClues.com.
We acknowledge your mail and we would like to inform you that your current address is non serviceable for an reverse pick-up hence we request you to provide us your alternate address with different pin code so that the same can be re-initiated.
Please respond to this email (without changing the subject line) if you need any additional support.
Thanks
Krishna tamang
ShopClues Support
s::s
________________________________________

phuchung bhutia, Jul 17 10:27 am (IST):
I had collected that product from first flight courier. Can you arrange
return through them I can drop it in their office.
________________________________________

Amrit, Jul 17 09:33 am (IST):
Hello,
Thank you for shopping at ShopClues.com.
We are unable to do reverse pickup for your return request 352934 as your address is non serviceable with any of our courier partners.
We apologize for the inconvenience. To expedite the process, we would like to request you to courier the product to the following address.
To,
Clues Network (P) Limited
Plot Number- 648, Bijwasan,
New Delhi - 110061
Phone: 011 – 28063316 – 15
We will be happy to refund the shipping charges upto Rs 300/- in the form of CluesBucks. Kindly email us your courier receipt to get the refund.
Once we receive the product, we will send you an update on the order status, alternately you can track your return status atwww.shopclues.com/trackorder
Here is another useful link to get further answers to your questions:
http://www.shopclues.com/return-or-replacement.html
Thank you for your patience.
Ritika ShopClues Support
s::s
________________________________________

phuchung bhutia, Jul 15 07:58 pm (IST):
I had sent images earlier what else do you want. Open the attachment with
this mail. Download it and see it and zoom the image if you cannot see it
properly.
Attachment(s)
IMG_20130715_170947.jpg
IMG_20130715_170924.jpg
IMG_20130715_170555.jpg
________________________________________

Amrit, Jul 15 06:43 pm (IST):
Hello,
Thank you for contacting ShopClues.com.
We sincerely apologize for the inconvenience caused due to receiving of broken/damaged product. We have logged in your return request with the ticket number 352934.
To expedite the process, we request you to provide us with images of the damaged product received.
Please click on the following links if you have any further questions
- http://www.shopclues.com/return-or-replacement.html
- http://www.shopclues.com/trackorder to get a quick update on your return request

Thank you for your patience.
Ankush
ShopClues Support

s::s
________________________________________

phuchung bhutia, Jul 15 06:24 pm (IST):
> ##- Please type your reply above this line -##
>
> Hello,
>
> Thank you for contacting ShopClues.com.
>
> Your request has been logged with ticket number 352934, please use the
> same email for further communication. We try our best to get back to you
> within 2 working days.
>
> Team ShopClues.
>
>[protected][protected]
>
> *phuchung bhutia, Jul 15 04:46 pm (IST):*
>
> To ensure delivery to your inbox, please add [protected]@shopclues.com to
> your address book.
> Lets Talk
>
> Order Number: 4688097
>
> Return Number: 48025
>
> Comment: I just received the product on 15 the July 2013 and I found that
> it is damaged. The marble top is shattered. So I m returning this product.
> Kindly refund me.
>
> Product: 3 Burner Automatic Gas stove with Marble Finish
>
> Reason: Damaged During Shipping
>
> Action: Refund
>
> Electronics | Apparels | Home Appliances | About Us | Team
> Privacy policy User Agreement ©[protected] Clues Network PVT. LTD..
> ShopClues Band of Trust:-
>
> About Us:
> Founded in July 2011 in Silicon Valley, USA, ShopClues.com is India's
> first and the largest fully managed marketplace that connects buyers and
> sellers online and offers a trusted and safe online shopping experience.
> Registering three-fold growth in the last quarter, we target to be the No 1
> online shopping portal of India. ShopClues.com brings thousands of
> authentic products from more than 8,000 Online Stores from leading
> brands/retailers,3,000 global & regional brands, above 200 official brand
> stores, and over 200k products across 520+ categories. Along with
> day-to-day irresistible deals and sales, we provide a great selection of
> products, low prices, fast delivery, and best customer support. We also
> strive hard to help our merchants reach to a larger market on a reliable
> platform.
>
> Delivery Policy:
> At ShopClues.com, our delivery procedure is dedicated to offer you on-time
> delivery, best possible packaging, and timely updates. To fulfill our
> shipment motives, we do need your support and patience as each of our
> orders goes through a rigorous process of milkrun (product collection),
> inspection, processing, packaging, shipping and finally getting your
> products delivered to you at your doorstep. You can easily get in touch
> with us at any point with your concerns, we will be happy to help you.
>
> Payment Policy:
> ShopClues has certified and secured payment gateway to take care of all
> your payment worries and does not pay the merchant until you receive your
> product.We accept all prepaid payment options, such as Netbanking and all
> major credit, debit and ATM cards. In fact, you can also make use of the
> Cash-On-Delivery (COD) option, where you can pay the money at the time of
> product delivery.
>
> Customer Care / Support:
> In case you have any concerns/questions/suggestions/feedback, please write
> to us at Customer Support or reach us via phone at[protected], between 9
> AM- 11 PM from Mon-Sat & 10am - 6pm on Sun.
>
> Easy Return/Replacement:
> We allow you to return your product for full refund/replacement if the
> product you received has wrong size, wrong color, wrong quantity,
> manufacturing defects, damages or is significantly different from the
> description given by the merchant. You can return the product within 10
> days of your receiving* without worrying of the return shipment. In case
> you decide to ship it at your end, we make sure you get a refund of your
> expenses.
>
> Clues Bucks (Rewards):
> As a gesture to say thank you for your shopping with us, we credit your
> account with Clues Bucks (2% of purchase price). Each Clues Buck is
> equivalent to Rs 1 and can be redeemed for your next purchase with us. All
> your earned Clues Bucks are valid for 120 days - that's 4 months - from the
> date of issue and can be used for purchasing your favorite products
> anything sitewide.
>
> Buyer Guides:
> We have dedicated buyer guides from our experts to help you make right
> purchases. Each buyer guide focuses on giving you an overlook of the best
> available options for the product within your requirements with expert
> recommendations to suit your tastes.
>
> Terms & Conditions:
> Kindly visit http://www.shopclues.com/terms-and-conditions.html to refer
> terms & conditions for on-going deals and sales. You can also visit
> http://www.shopclues.com/policies-and-rules.html to refer rules and
> policies.
>
>
>
> Cheers,
> ShopClues Support Team.
>
> Message-Id:BHM38G1X_51e3ddf2d7d0d_3aa[protected]_sprut
>
Attachment(s)
IMG_20130715_170947.jpg
IMG_20130715_170555.jpg
IMG_20130715_170924.jpg
________________________________________

phuchung bhutia, Jul 15 04:46 pm (IST):
To ensure delivery to your inbox, please add [protected]@shopclues.com to your address book.
Lets Talk

Order Number: 4688097
Return Number: 48025
Comment: I just received the product on 15 the July 2013 and I found that it is damaged. The marble top is shattered. So I m returning this product. Kindly refund me.
Product: 3 Burner Automatic Gas stove with Marble Finish
Reason: Damaged During Shipping
Action: Refund