[Resolved]  Sify Broadband — Cheating and making fool

For the last one year I have been suffering due to Sify Mumbai branch office for cheating. I have inested around 75K in their organization and till date I have not been to earn a single paise due to their dirty organization policy (in cheating layman). The details of my complaint is as follows:

The details are listed hereunder:-

1. I was introduced to your Organization by one Mr. Anil Khandouria, (who was running Sify’s business in the name of RNA Internet, in Mira Road Area, Thane Dist., Maharashtra; and as I understand that he was your earlier associate / Business Partner).

2. He in turn introduced me to Ms. Neha of your Mumbai Branch. Ms. Neha visited my residence along with her colleague Mr. Sudip Chowdhury to further pursue the business.

3. They briefed me in details about Sify Broadband connection and the mode of operation for setting up new Business Partner.

4. They assured me of full support inclusive of marketing, technical support, billing and collection etc.

5. Based on their assurance I handed over a cheque for Rs. 65,000/- to Ms. Neha for entering into the contract between me and Sify Broadband.

6. I was assured of receiving the contract document within a week. But even after one month there was no response from their side. I therefore visited their office to enquire about the matter. There on my request and demand for the contract, I was given a photocopy of the contract with an assurance of providing me with the original in 10 days time as the contract was to come from the Head Office, Chennai (as per Ms. Neha). Well I believed her and left the office with the photocopy of the contract.

7. Thereafter, I was constantly following up with Ms. Neha, as she was the Marketing personnel who had visited me and made me to enter into contract with Sify. (I am not concerned about Ms. Neha’s / other personnel’s association with Mr. Anil Khandouria)

8. Now after persistent follow-up from my side for Marketing / Technical support / initial set up / coding / password etc. etc. Ms Neha asked me to contact the Area Manager Mr. Mani Mohan and gave me his contact number.

9. On contacting Mr. Mani Mohan and explaining him the situation, he assured me to solve the problem and give all support; he also visited my site along with 4 of his associates and made all types of promises.

10. Thereafter, almost after one month I was surprised to notice that 2 Neon Boards in the name of RNA Internet has been put up outside the site. I immediately called Ms. Neha to enquire her as to how come RNA Internet Neon Board is hanging outside my office. On this she replied that this was being done on Mr. Anil Khandouria’s instruction. I questioned her about Mr. Anil Khandouria’s authority on this contract. She replied that probably he might be my partner. I asked her if ever I had said or whether it was mentioned on the contract that I am into partnership with Mr. Anil. She said that it was only presumption.

11. Further she said that Mr. Anil is an experienced person in this field and that he is a master in this field and that I should take the advantage of that and work under his guidance.

12. This matter I brought to the notice of Mr. Mani Mohan, Area Manger, who assured me of a favourable solution.

13. By this time March 2009 had passed. I lost the business due to your personnel’s dirty policy.

14. Whenever I try to contact your above mentioned personnel, I am given the reply that they are either in a meeting or on a business tour.

15. When you need business, you are available round the clock; once you acquire the money from the business partner, you are not available. (This is what is called white collared dacoits policy).

16. After all this failure, I succeed in contacting Mr. Mani Mohan somewhere in mid May, 2009 and kept before him all my problems and further requested him to cancel the contract; for which he asked me to send a mail in that regard. I immediately sent a mail to him and contacted him on phone for his reply to which he said that he was on tour and that he will look in to the matter when he returns back to Mumbai.

17. I waited for a long time and after a couple of weeks I again contact him for a solution to which he said that its not so easy to cancel the contract and that he will check for the procedures for the same.

18. In the meantime, as almost 6 months had passed away since my investment with your organisation, the above mentioned amount plus office set up including UPS, wiring, furniture etc. which totals to around Rs. 75,000/-. I thought about transferring my contract to one Mr. Mangesh Kambli of A.V. Internet, in the nearby vicinity, who is successfully running your business and is having around 300 customers as of present and who is capable of acquiring more customers as is rapport with everyone is excellent and has got good network and contacts in all levels.

19. On this issue I contacted Mr. Mani Mohan and explained him about my above mentioned alternative. On this he demanded Rs. 25,000/- for transferring my contract. Well now you answer me the following based on your personnel’s working mode:

 how come Sify had installed the Neon Board in the name of RNA Internet without my concern ?,

 how come Sify worked hand-in-glove with Mr. Anil your ex-business partner or your ex-colleague?

 during this operation Mr. Mani Mohan was not concerned to ask any transfer money form Mr. Anil or never bothered to inform me / take my concern?,

 at this point I would like to notify you that Sify’s personnel had installed the tower and Neon Board not at the address as mentioned in the contract. They had installed it in some other site with the consent of Mr. Anil?,

 what about my original contract document?,


20. When I came to know about this I enquired with all of your above mentioned personnel regarding this issue; but nobody was in a position to give a reply on this. Since then I am not getting any response from them.

21. In fact, I was in Chennai in the month of June; but I could not visit your H.O. regarding this issue as I had gone there for the funeral of my brother-in-law; and it was not the right occasion to discuss the matter.

Now I would request you to kindly help me out from this situation. Well I’am concerned with my hard earned money that I have invested in your organization. Please work out a way so that I get back my money.

It pains me to mentioned this (not personally but on a business point of issue) to please take a favourable action and help me out / reply me with a positive aid / result in a couple of days.