Sify Broadband Customer Care

Hi,

This is Vipin Sahni, unfortunately I have been using the Sify's broadband connection from the 7 months now. My id is vipin_137 . I am residing in Yamaha Vihar, Sector 49, Noida.

I usually use their D4NL subscription for my usage i.e the 400MB + unlimited night access from 10PM till 08:00 AM in the morning.

To my surprise I received the call yesterday(04/03/09) stating that my subscription has expired on 03rd March, which I have renewed on 24 Feb '2009 ideally it should last till 24 March. Now the catch they have made here is that in order to use the unlimited option in the night you need to logout and then relogin after 10:00 PM.

Now I have not used the connection on 03rd March and nor downloaded any stuff, then how can my subscription got exhausted.This is still a mystery, they are again asking money to renew it.They might have given the same login to somebody else to use it and want to charge me for that. which is not at all acceptable to me.!!

Also their customer care people are very uncooperative and are forcing me to renew the account with more money.

I would request if anybody could help me !!

Thanks
Vipin Sahni
+91 [protected]

Hi..

I have taken a broadband internet connection on 20-Jan-2009 (paid Rs. 1200 + 1124) and user id is utkarshibm at Nigdi - Pune. It is so called "Unlimited plan".

The serious complaint about the internet service is that till date I did not get connection to access internet through my login id. Everytime it shows "Cable Network is Unplugged" error in LAN connection. I am not able to acces internet in any hour within 24 hrs day. Everytime this error appers when I tried to login since 20-Jan-2009.

I have logged a complaint in customer care ([protected]) and tried to contact technician Mr. Bhagvan (M : [protected]) but till date there is no resolution and now when all came to know that this technical fault can not be resolved no one reply on customer care or cell no.

Do you dare to say me that " YES we are unable to resolve this "Cable Network is Unplugged" error and not able to provide you uninterrupted internet access (24*7) and switch over to another vendor ?"

If possible, please refund me installation charges of Rs. 1200/- since till date there is not a single minute usage of sify internet. (For what you have charged this amount I don't understand.)

Thank you.
Utkarsh Mehta
Pune
M : [protected]

I am using the Sify broadband for last 4 years. On Sunday 15th feb, my connection was cut off stating that I have renewd online for last 7 months hence LCO charge is pending. However, for last 7 months LCO didnot come to collect the charges and suddenly without intimation cutting off the connection.I am doing online renewal as the service provided by LCO for renewals is hopelss. They never do the renewal on time and most of the time their numbers are unreachable.Sify is just idle on it.

regards,

Sushobhan

Hello Sir,

I have been facing serious problems with SIFY vendor here.

Username – Rajeshbodke
Add – E/301 Matoshree park, Bhandup village (E). Mumbai – 400042
Telephone no. – [protected].

I have taken Sify broadband connection on 31st Dec 2008 from Mr. Mahesh Yadav. I paid[protected] – Installation + package) as charges upfront. Connection was on from 31st. After that I was not there for one week and never use internet connection. When I came back I saw internet was not working. I called Mr. Mahesh for the same, he told me local cable operator has stolen his complete set up box and modem. He told he will make sure to give me connection in couple of days time. Till date (today 29th Jan) he never gave me connection again. Instead he told me to use Honesty Net solution connection with his package. They were just trying to give some make shift solution without the proper SIFY connection, which I never wanted. Then I asked him to refund full 1700 Rs because I used connection hardly for couple of days.

Now Mahesh Yadav is talking very rudely and asking me to talk to cable operator who has taken his set box. He is saying installation charges will not be paid as this is for LAN wire. Can you please look into this issue. No one is picking of the phone call and not ready to talk to me.

I am really frustrated with the kind of service provided by SIFY.

The reference number for the same is : 8120016.

Then I have contacted SIFY customer support on 29th, after five days still they are not able to do anything and they keep telling me that we are still solving problem.

Please look into this issue

Immediate attention for this would be appreciated.

Thank you,

Rajesh

Hi All,

I, Karan Chandreja, signed up for 400 MB day + Night Unlimited @ 256 kbps plan probably on the Jan 14th with a validity for 30 days. While signing up for this plan I did happen to read that the unlimited download is only post 10pm.

On Sunday Jan 25th, I started the session at 9.45 along with the computer, however at 10.15pm I started to download a large file size of 700mb which was post 10pm. To my surprise, the broadband plan expired before 1 am on the same night.

After contacting the the customer service on Jan 26th, I was made aware the a consumer needs to re-login at 10 pm in order to enjoy the unlimited during the night.

It is very misleading for any consumer, since it does not state anyhwere on the website or while signing up through your renewal portal the a consumer needs to re-login at 10 pm in order to get unlimited download. What it does state is unlimited download after 10pm.

After contacting the customer service, it was advised that there is nothing that they can do about it. Later on the same day, I spoke with B.Kaushik from Chennai, who again advised that there is nothing that can be done & also advised me to send an email to the customer service id. I was not in a position to go to a cyber café to send an email, due to the incovenience that your service has caused me, with information missing from the website. During the argument he happen to hang up on me. Also advised that he is the fianl word & there is no one above him who can help.

Today after making STD calls to your head office I finnaly got to speak with Manoj, who again reitrated the same information & advised that there is no one who can help & I should send an email. Upon asking for his manager, it was advised that he is the manager & there is no one elase above him. Finally he decided to hang up on me, since I asked for his full name.

MY CONCERNS

Why do I have to go through the inconvenience of sending an email to you guys? why cant the customer service handle these situations??

What do you have the customer service for, when the consumer have to write into you?

How can I send an email when my account got expired, due to information not mentioned on your website?

How can the Kaushik & Manoj, happen to just hang up, only because I asked for their manager??

Is it a practice that they always follow??

Are they the final level of escalation??

Its been 5 days now without internet conncetion, where in I make all my payments online & depend on the internet for all the training related information & bill payments.

Its is the sole responsibilty of sify to ensure the consumer recieves best customer service. However it is really horrifying experience, with customer service provided by Sify.

I want a complete refund for all the days I have missed out on the internet & along with free renewals, due to the kind of service I have received from you guys.

If this does not get resolved here, will be glad to take it to the next level.

I, Jyothi N, from ambernath have recently taken Sify broadband connection from Ambernath provider. In Mumbai, when service means, the person when called come immediately or atleast attend the day he promised. Here after repeated calling, they didn't come and even 2 buildings ahead my sister-in-law stays, they too called as they got the connection, but still didn't turn up, came when my brother-in-law went there personally. When asked about the same have lots of execuses like, they didn't inform them etc. After filling the form, as being working, I preferred Sat or Sun. whole sunday they didn't turn and when called at night informed due to transporter strike unable to make. However on Mondy when called the person informed he has been there at noon when I was not there, but forget to take my number from the office (form). What doest this means. Same went giving conection, but cables were not put properly at the terrace as my building secretary informed me and also at home. Atleast in Mumbai, and other provider, does this properly. But your sify at Ambernath states that to put cable proper at home is not their duty.

I, was informed all sorts of things by many of my well wisher, but I m such a person that i never believe blindly and never had bad experience with anyone, hence went for it. Now, I hope as my well wisher informed there will not be too many virus on my PC. Its not a matter of money, but some policy, Why though paying higher than usual (Rs.1800 for connection as they informed that my building is to interior), can't expect a good service. Also, when asking about certain things, no answer is proper which I get from Mumbai.

I m a layman, though using it i m not a continuous user of internet and not a certificat holder in computer, hence will have doubt which i hope a provider can teach us, that' what i have come acroos from the area where i work without any extra charge and i think there's no harm.

Anyway, my few days experience with sify taught me one thing that i will not recomend it to anybody of my knowledge.

i am using the sify broadband service since 6 months & my plan is 1550 family pack in that plan i get a 150 mb in day time i.e. (from 8.00 am to 10.00pm ) & unlimited downloading in night time i.e. (after10.00pm to 8.00am)

but now what happen to me i will be charge even for night downloading. when i call in customer care i told them about my problem they said to me "we will look into the matter & it will be resolved within 4 to 8 hours " but after 12 hours when i called again in customer care so nobody respond positively they said "your complain is in the progress"

what should I do? I am totally fed up with these . so i want compensation regarding my problem & I need my validity 30 days more and need strong action against the concerned persons.

hello, i m smriti maindola staying in koparkhairne sector 20, navi mumbai.
i have a complaint regarding poor service of sify broadband connection.its around 3months but the service is very poor.every alternate days i have to call customer care for my net connectivity issue.n every alternate days i m facing the same problem of connectivity.i dont knw its a fault of ssv cable pvt. ltd or sify broadband service.please help me out on this problem .my no. is [protected].reply as soon as possible

i am potential user of sify broadband internet connection.
i have recharged my accounts on previous saturday of 500 rupees but till date i am unable to use the internet connection . i have reported this information at your customer care center several times but i have not got any positive response .my address is gulmohar appartment in patna in the near of gandhi maidanand my ip address provided by sify is 10.22.26.179

Hi,

Iam using Sify broadband from April, 2008. From the day 1 Iam getting either LAN Cable unplugged or Unable to reach gateway error. I've spend around 1000 to call those people. I've registered complaints too. When i called they told that they will compensation for 17 days but they have given 3 days compensation.

Even last month 7 days (from 21st Aug to 28th Aug) I dont have net connection(because of LAN Cable unplugged problem). The sify branch owner(Medavakkam) came him self and corrected the problem. He raised a complaint on behalf of me for 7 day compensation. Still I didnt got any call from those people. Now I came from medavakkam to velachery. How can I get compensation for that ? Whether they will give money back (part of money which I spent atleast)?

My Id is : SreeMahi_143


Thanks,
Mahendra Vakati
Velachery

I have unlimited connection of 128 Kbps in day time and 256 Kbps in the night time. Whole day I am at the office but I keep downloading windows update and other things. Every night there is probelm at the gateway and this probelm has been there for more than two weeks. I have complaint to local office and there so called 24/7 call centre but there is no improvement. Once the engineer came but at that time the internet was working so he went back and the issue was mentioned as resolved.

Hi,

It’s extremely sad to say after all this is India and poor services are acceptable here since nobody is complaining or escalating to the concerned people on this issue. I am referring to my experience here with Sify Broadband connection.
I am also trying to bring to the notice of whomever concerned in Sify Broadband as well as other customers and prospective customers on the poor maintenance and service given by both the Sify Broadband and their Franchises (my experience is with Franchise - Vishwa Cable network, Sultanpalya Main Road, RT Nagar, Bangalore - 32). As well as the kind of harassment I have faced with absolute no permanent solution to the problem of frequent non connectivity.
My constant calls to their customer care has only resulted in calls being transferred, reassurance given but on ground the Franchise is giving temporary solutions and my connectivity is not there each time I switch on the system. Franchise and Sify attitude being totally non accountable, poor maintenance including their cable (2 yrs since they gave connection, the pin rusted near the box), the problems in the junction box only resolved recently with complaints from other customers. Further the cables are running across haphazardly on our apartment terrace including on the floor posing hazard to anyone tripping on them. During monsoon now with the exposure to sun, wind and rain the cable has become porous and soaks in water which through gravity (the cable is connected from the box on the terrace to the desktop which enters the apartment through window below) reaches the desktop port and the amount of water reaching here depending on the intensity of the incessant rains. Initially I used the same cable to connect to my laptop (recently bought) for internet connection as I had not yet began using a datacard. But since seeing the water enter into the cable, I immediately disconnected the cable from the laptop and used it for desktop only, worrying about the safety of the laptop and the damage the water can cause not forgetting its cost compared to that of a 5yr old desktop PC.
The whole objective of having a supposedly 24hrs broadband service is a farce here with non connectivity being frequent and is dependable only on the Franchise tech person to resolve it every time it goes off and that again is non dependable. In the end you are left with paying for a service where you have not been able to utilize at all and further given responses that this kind of problem of non connectivity is common. According to them, the complaint was raised on no connectivity - they came and restored and so its fine - the complaint gets closed immediately. Then again the next day the connection would not be there and the person would come back maybe after quite a few frantic calls and most times my work would come to a standstill and helpless to continue I would rush to nearest internet parlour and complete the task. And if its nigh time aligned to the US/global time then one cannot work or send mails or chat at all and having no choice but to be postponed for the next day - probably again being dependent on the neighbourhood internet parlour.
The frustration arising here is that why is no one checking on the connectivity being lost every time I log off and finding a permanent solution. My constant pleas to them was to check and change the cable or even change the pins connecting on both ends (seeing its poor state of maintenance) or at least check with another new cable - this has been till date responded with ignorance. They asked me to pay for the cable and connection charges, its not their headache. Many times the error message showing BB108 error would show on non connectivity - which says due to LAN cable non connectivity problem or the local cable network disconnectivity. I would confront the tech person on why this is so and also noticing him many times he checking the box and connecting cable kept on the terrace and it being restored immediately, his response would be its connected now, problem resolved. I wasn’t given a response why this happened often and no clear answer either. Unable to face this kind of attitude and harassment I mentioned I would not like to continue with their services if this is the constant and continuous non connectivity happening. Further its not being rectified on a permanent basis either and instead an indifferent attitude given to a customer who has availed their services for 2 yrs and has been promptly paying the charges and inspite of not being able to utilise their package completely. The tech person as well as Sify Broadband customer care is giving me clear indifference that either I utilise their services this way only or if I am finding it a problem I can look elsewhere.
Further dismay came when the Franchise Tech person had made cuts on the cable with a pocket knife a little distance away from the pin - which gets plugged into the port explaining to me that the water would pour out of here because of the cut even before it reached my desktop port and hence no water would reach here and thus according to him it was safe. I also noticed the knife had cut further beyond the gray casing onto the red, yellow wires inside also. This is one of Sify and Franchise tech person measure of ensuring the rainwater does not get through the cable till the port. But inspite of all this there was still water droplets near the port, which prompted me to disconnect every time during rains as well lightning. This further convinced me of changing over from broadband connection to the data card to ensure better quality of connectivity for my laptop and not be dependent on someone else who is unable to neither maintain nor give good service and used crude methods of rain preventive measures involving electrical equipment.
Upon looking at this problem of non connectivity closer, it seems as if Sify broadband or the Franchise is not letting its customer to utilise the package completely even though the customer pays for the services at the beginning o[censored]sage itself. Each time there is sufficient balance left every month - especially with the min package of Rs. 230/month and usage dependant as well as applicable for a expiry date every month. The package period would expire and again the next month it would get renewed with a new balance. Thus the customer with the non connectivity problem does not get to use but yet pays in the beginning itself the complete monthly package money. On the other hand Franchise or Sify broadband has got their payment but has not kept their side of the bargain. This is a clear indication of customers being taken for a ride at their own cost.
This kind of behaviour coming in from the Sify as well as Franchise tech person is pushing me to think of changing the Broadband connection - my shock is that it does not hassle them that they may further lose 10 other prospective customers. I really insist people not to be taken in by their promises and hope they read this experience and are able to confront Sify Broadband with this problem before they avail the connection or those who want to still go ahead with their services.
I am sure there are also many people out there facing similar problems with Sify Broadband connection and hope this is useful. At the same time I hope to receive a response from Sify Broadband on the same and this problem resolved.

I'm Manish Dahiya & my sify broadband user id is: reena_dahiya. I have the sify broadband connection at my home from December2007. From that time till now not a single week is passed properly when i didn't write to Sify Customer Care about the carelessness & lack of services provided by the local Service Provider Kamal of Shalimar Bagh(Delhi). This directly indicates that there is a tie between the Sify Higher Authorities & the local ISP that's why the higher authorities didnt took any action against him.
Now, the situation is very-2 irritating... i have to call almost daily or even more than twice or thrice a day to remind the local ISP & Sify Customer Care about the problems telephonically as their internet didnt work properly.
Moreover, if i have any problem regarding my internet connection, the ISP didnt pick the Phone . Neither the ISP perform its duties properly nor he refunds the amount as he refused to give his services.
Now, let me know if any of the sify authority will be at customer end what they will do. As i'm suffering after taken the SIFY BROADBAND connection, i'll not even recommend SIFY BROADBAND to any of my enemy.
Few of my complaint nos. are given below:
[protected].03.2008)
[protected].03.2008)
[protected].04.2008)
6634321
[protected].05.2008)


Regards
Manish

I am a resident of Pimple Saudagar, Pune & using sify boradband.There has been lot of problem regarding the service as many of the times the service is unavailable & then we need to follow up at least for 4-5 days for getting the service restored. Again if the service is restored there is no guarantee that the problem is solved fully.

Other issue is regarding the renewal of the plan. Even if you request sify not to renew the service, they renew it & keep forcing you for payment. Even if you tell them that you are not using the service as you are out of town (or for some other reason) then also they keep the plan activated . This way sify is forcing subscribers to pay even if they not using the service for particular time & when you really want to renew then sify people will not renew your account unless you make payment for the renewal you never used.