[Resolved] Sify Broadband Service — Poor service in Guwahati | |
To: All concerned authorities Sir (s), I am from Guwahati, Assam. I am using Sify Broadband Service for the past few months. In the beginning the service was satisfactory. But for the last three months, the service has become very poor. Most of the times the line is disconnected. The service can be availed hardly for 10-15 days in a month and that too in very slow speed. Moreover, the franchisee are least concerned about the hassle of the customer and do not attend to the customer's problem inspite of repeated phone calls. Since the money is paid in prepaid basis, there is no scope of deducting the monthly amount on the basis of service provided. In view of the above, I would request you to kindly look into the matter immediately. Regards, D. Bhattacharjee Beltola, Guwahati. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 5 Comments | |
Comments
Sify Broadband Service — Poor Broadband service
I am Pavan Joshi using Sify broadband service from last 4 months. Every alternate day we face problem of not connecting / poor speed. We have compained many times to their call centre and local agent but no one responding properly.We we asked for refund of money paid, they are saying " DO WHAT EVER YOU WANT , WE WILL NOT REFUND YOUR MONEY"
I have paid Rs. 3000 as initial money for taking connection and each month I renew my account. Though the connection doesn't work.
We got very fustrated with sify attitude and request you to help us in finding way to get our money back from them.
Request your inputs.
Thanking you,
Pavan Joshi
Pune
[protected]
hi,
am a reliance mobile user in guwahati earlier i opted for reliance GPRS service in my postpaid mobile dan applied for disconnection even after disconnection in the subsequent month in my bill the rental was there an when i enquired about it in the customer care their reply was that it was due to misprinting in the bill and my amount will be refunded to me. as am not satisfied with the newtwork an as i cant discontinue my service as am using this no. for a long time i opted for conversion of postpaid to prepaid an they said my security deposit which stands about 2500/- + refund of my earlier amount paid to me i did this in the month of Sepember 8, 2009 an till today there no no refund of my money. when i enquiry about it they said they have no knowledge about conversion of postpaid to prepaid and ask me every montth to wait for another month. plz do something amout it.
with regards
Tonmoy Baruah
[protected]
Guwahati
am a reliance mobile user in guwahati earlier i opted for reliance GPRS service in my postpaid mobile dan applied for disconnection even after disconnection in the subsequent month in my bill the rental was there an when i enquired about it in the customer care their reply was that it was due to misprinting in the bill and my amount will be refunded to me. as am not satisfied with the newtwork an as i cant discontinue my service as am using this no. for a long time i opted for conversion of postpaid to prepaid an they said my security deposit which stands about 2500/- + refund of my earlier amount paid to me i did this in the month of Sepember 8, 2009 an till today there no no refund of my money. when i enquiry about it they said they have no knowledge about conversion of postpaid to prepaid and ask me every montth to wait for another month. plz do something amout it.
with regards
Tonmoy Baruah
[protected]
Guwahati
they have become from good to pathetic. I have paid for 1 Year plan 4 months ago . 384 kbps day time and 512 kbps night time. Since then even after repeated calls the service has been pathetic . i get max download speed of 10 to 15 kbps. SIFY BROADBAND have become big thieves .
Ujjawal Garodia.
Fancy Bazar. Guwahati - 1 Assam.
Ujjawal Garodia.
Fancy Bazar. Guwahati - 1 Assam.
u r right my frnd .
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Sify Broadband Limited — Discontinuation of services.
I took a sify broadband connection on the 25th of july following which my connection was started on the 27th of july. Thereafter the technical faults started and i could not get uninterrupted internet services.My services were again discontinued on the 31st of july following which it was again started on the 7th of august. But inspite of having made the complete payment via receipt no 1161, and after numerous calls to the customer service executives there has been no response what so ever. More over they show indifferent attitude and do not even respond to queries.