[Resolved]  Sony — Complaint regarding my laptop

Address:

Delhi

To,

The manager
Sony Vaio company

Subject: Complaint regarding my laptop.

Dear sir/mam,

My self Pradeep Kumar recently I had purchased a new sony vaio laptop on 24th july 2013 from vijay sales swasthya vihar, Vikas marg, Delhi. Its model number is SVF15212SNW and within 20 days of purchasing m facing lots of problems its keyboard and touchpad are not working thatsy m unable to do my urgent work from last 3 days. I complaint many times on your sony vaio customer care ([protected]) from 14th august 2013 till today there is no proper response and no one is listening my issue. They always give me a new service request number just like[protected],[protected] but they did not take any legal action against my complaint. Sony Vaio agents are not having helping tendency to customers.

I requested you to please solve my problem as soon as possible and kindly initiate necessary disciplinary action against the company and your agents for causing the delay. if you are not able to cooperate with us then i will forward my complaint to consumer court or our nearest Police Station.

Thanks and Regards
Pradeep Kumar
[protected]