[Resolved]  Sony DVD Writer — REPLACEMENT WITH OTHER BRAND NAMED OPTIARC

Sir,
I have purchased a Sony’s DVD Writer Model No. DRU-170C from M/s Computer Empire, 102, Meghdoot 94, Nehru Place, New Delhi 110019, vide Retail Invoice No. [protected] dated 23rd August 2007. Due to some technical faults the writer failed to write/burn the DVDs and ejected the DVD with the errors ‘Power Calibration Error and Command Sequence Error’. So, I handed over the defected unit to the Sony’s Authorised Service Center i.e. RPTECH CARE CENTRE located at 207, Mansarover Building, 90, Nehru Place, New Delhi 110019 for repair of the defected unit against I/W Ch. No. 17272 I/W Dated 29.02.2008 and RMA No. 36,886.
The problem arise when they replaced the defected unit with the unit of different model i.e. AD-7190A-C1 and moreover the front portion of the tray does not printed the Name of Sony and is blank. On enquiry it is told to me that the model, which you have given to us is not available and the present model which we are giving to you is provided by the company to replace with your defected unit/model. Further when I installed the unit I came to know that the unit is make of ‘Optiarc DVD RW’ having serial No. 7XA6620L111. Therefore, I am not satisfied.