[Resolved] Sony Ericsson And S. G Infotech — Faulty handset (W100 Spiro Contrast Black) Worst Sony Service Station (S.G Infotech), Borivali

Rohit.Suthar

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra

Hello My Name is Rohit Suthar ([protected]),

I just want to drive some serious attention towards my complain.
On the date of 20/ 12 / 2011. I had purchased one handset from ALFA, which is located at,
5/6, Dadi House, Irla Society, Vile Parle (W) :- 400 056
Model No:- (Sony Ericsson W100 Spiro Con Trast Black)
IMEI No:- [protected]

Within duration of 1 year span my handset is not working properly.
In current situation when it's ON it's automatically gets OFF after a period of time. I have consulted my problem to ( S.G Infotech which is authorized customer service center of SONY ERICSSON) at Borivali.
Address:- 2A, Thakkar shopping Mall, 2nd Floor, Opp, Borivali Railway Stn, S.V. Road, Borivali (W), Mumbai- 400 092 Phone No:[protected]/28337775

I had spoken to (Mr. Kiran) who is an executive in S.G Infotech, but he was not able to resolve my issue. I had submitted my handset over to them (Following is my work id SE[protected]) but, instead of repair i received only dates from them and no resolution. After getting such treatment i had taken back my handset on 22/ 08/ 2012.
S.G Infotech employees really SUCKS they don't know how to DEAL such situations, but they know how to RUN from it.

I would really appreciate, if necessary steps are taken by SONY ERICSSON against its worst service centers.

I want either a NEW HANDSET or FULL Parts Replacement ASAP.

Hope Here I Will Get Justice & wont be Disappointed !!

:(

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Aug 13, 2020

Complaint marked as Resolved

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Comments

sundar karvi

from Mumbai, Maharashtra

Sony Ericsson — Faulty Phone

Hi,

My younger brother has bought a sony ericsson mobile phone. It was purchased just 2 weeks back. Within 2 days from the date of purchase, he started facing sound clarity issues with the phone. We submitted the phone to the gallery immediately. Till date we havent got a replacement for it. We are really annoyed with the way we are treated by your customer service and the gallery. I would never recommend any of our friends or family to buy an ericsson instrument. We have registered several complaints with your call center too. Below mentioned are the details of the gallery and the complaint numbers. We would really appreciate if you can arrange for a speedy assistance and give us a replacement ASAP.

Gallery:- S.G.Info Tech ( Borivali West )
Phone #[protected]
Complaint # SE[protected]
IMEI # [protected]
Model # C510

Customer care complaint # SE[protected], SE[protected].

sandeep.bhat15

from Bengaluru, Karnataka

Sony Ericsson — faulty phone

I purchased a Sony Ericsson handset (P1i) last year.
But form the date of purchase the handset was having a lot of problems.
I make contact with Sony Ericsson service center (Techno Care) many times.
I also contact Sony Ericsson helpline no. many times but no one form Sony Ericsson or Service center
Was ready to help me.
Below is the detail how many time I visited to service center
Job sheet no date Problem
1) N8LPNR[protected] [protected] Hanging and network problem
2) N8LPNR[protected] [protected] Hanging and jogdial and system connector problem
3) SEO[protected] [protected] Hanging network jogdial & touch screen problem
4) SEO[protected] [protected] Camera not working, network and hanging application problem
5) SEO[protected] [protected] Jogdial, hanging and network problem
This time they swaped the handset and provide me the other handset
6) SEO[protected] [protected] Hanging, network and jogdial problem
7) Again in the month of the March 2009 I visit to Service center with the same problem and they
Again swaped my handset.
Now after 3 months the handset is having the same problem and I try to contact service center and the
Concern person again but no one form the service center was ready to listen me.

mon26

from Bengaluru, Karnataka

sony ericsson-spiro handset — sony faulty handset

I purchased a mobile handset in february from sony dealer showroom....the product name is spiro...the handset is hanging as well as i am not able to send any message...the dealer asked me to get the handset serviced but still it did not improve or repair the fault...
Unsattisfied customer..

SHALENDRA SINGH CHHABRA

from Mumbai, Maharashtra

SONY ERICSSON W100 I (SPIRO) — FAULTY HANDSET

I SHALENDRA SINGH CHHABRA PURCHSED SONY ERICCSON MOBILE ON MARCH 8 2011. AFTER 15-20 DAYS OF WORKING I EXPERIENCED LOTS OF PROBLEM IN MY MOBILE SUCH AS
1) MOBILE HANGING PROBLEM
2) CALLER ID LOST PROBLEM
3) MESSAGE COULD NOT BE COMPOSED
4) AUTOMATIC SWITCHING OFF OF MOBILE
AFTER FACING SUCH PROBLEMS I WENT TO CUSTOMER CARE CENTRE OF SONY ERICSSON AT DADAR WEST, THEY TOLD ME THAT THERE IS SOME SOFTWARE PROBLEM SO THEY UPDATED IT.BUT AFTER USING THE MOBILE AFTER FEW DAYS ONLY SAME PROBLEM STARTED OCCOURING, SO I WENT TO THE CUSTOMER CARE AGAIN SO THEY THIS TIME CHANGED THE MOTHERBOARD OF THE MOBILE.THEY TOOK 15-20 DAYS FOR SAME. THEY HANDED OVER THE MOBILE TO ME ON 29/7/11. NOW I AM USING THE MOBILE BUT STILL FACING THE SAME PROBLEMS UNSOLVED. SO PLEASE LOOK INTO THIS MATTER
MY EMAIL ID IS [protected]@yahoo.co.in
[protected]@hotmail.com
PLEASE LOOK INTIO HIS MATTER,

THANKS & REGARDS,

SHALENDRA SINGH

Saurav Kumar Sahoo

from Hyderabad, Telangana

Sony Ericsson — Faulty Phone - Spiro

We bought a Sony Ericsson Spiro for our mother, and ever since it was bought, it's been bugging and showing problems like anything. I tried posting this complaint earlier, and although it showed complaint submitted, that complaint has somehow vanished. Anyways, talking about the phone, the problems shown since it was bought are Out of Memory, barely any themes working, very few JAVA apps work on it, it's screen connector had to be replaced once, it hangs a lot, restarts at times, sometimes messages won't open, slow interface, equalizer resets itself every time a song being played gets over, battery discharges overnight without any use although no app is running and internet disabled and plenty more. Any complaint being posted in Sony Ericsson's official forum is replied with Reinstall/Upgrade your firmware. The phone is running the latest firmware and I did try reinstalling the firmware, which doesn't help. The latest problem faced is upon opening the slide, in a short time, the screen goes blank and then turns off. The only option then left is to restart the phone by taking out the battery. The phone has been rendered useless because of this problem. I tried reinstalling the firmware but it did no benefit. I request Sony Ericsson to please get this faulty phone replaced by a newer phone of same worth or nearly the same at the time of buying (INR 5,400).