| Address: Mumbai City, Maharashtra |
Hello My Name is Rohit Suthar ([protected]),
I just want to drive some serious attention towards my complain.
On the date of 20/ 12 / 2011. I had purchased one handset from ALFA, which is located at,
5/6, Dadi House, Irla Society, Vile Parle (W) :- 400 056
Model No:- (Sony Ericsson W100 Spiro Con Trast Black)
IMEI No:- [protected]
Within duration of 1 year span my handset is not working properly.
In current situation when it's ON it's automatically gets OFF after a period of time. I have consulted my problem to ( S.G Infotech which is authorized customer service center of SONY ERICSSON) at Borivali.
Address:- 2A, Thakkar shopping Mall, 2nd Floor, Opp, Borivali Railway Stn, S.V. Road, Borivali (W), Mumbai- 400 092 Phone No:[protected]/28337775
I had spoken to (Mr. Kiran) who is an executive in S.G Infotech, but he was not able to resolve my issue. I had submitted my handset over to them (Following is my work id SE[protected]) but, instead of repair i received only dates from them and no resolution. After getting such treatment i had taken back my handset on 22/ 08/ 2012.
S.G Infotech employees really SUCKS they don't know how to DEAL such situations, but they know how to RUN from it.
I would really appreciate, if necessary steps are taken by SONY ERICSSON against its worst service centers.
I want either a NEW HANDSET or FULL Parts Replacement ASAP.
Hope Here I Will Get Justice & wont be Disappointed !!
:(
Aug 13, 2020
Complaint marked as Resolved 
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The main problem with my laptop is: It becomes very hot on use than the normal, even i[censored]sed for a shorter duration.
I have taken my laptop for service many time during this 5 months duration. Each time I go to them they come up with a new issue.
First time – dust
Second time- replaced fan
Third time - RAM problem
Fourth time - changed mother board.
Even after this I have still not come out of the issue. I'm still facing the same issue. I have a real doubt that the team in the service station are real experts are they are doing some experiments on my laptop.
The team does not give us the correct feedback about the system and the problem that it has. Each time I need to call up and find out about it.
But last time when I gave it for service there was no feedback from the team of the date to collect my laptop. After waiting for more than a week time, I had to call up the service station to check if my laptop is ready. They told that I could come the next day to collect the same between 10:00 AM to 6:00 PM. But I have a doubt if the people in the service station work after 5:00 PM ever day. Whenever I call them up to check, no one would attend the call after 5:00 PM, thought the work time is up to 6:00PM. Finally I had to go to the service station to check if it is ready. I had reached the service station at 5:45 PM, the security in the office is refusing to let me in .He says that the office is closed and I can’t get into the service station. I had to return back that day, though I was on time i.e before the end time of the office. I really don’t find 1 responsible person in that team.
They don’t keep up the promise or keep up their words that they promise to the customers.
Even after this struggle I am still facing the same issue. Still my laptop gets hotter than the usual on use for a short time also. This would be the last and final time that I would be giving my laptop for service. At least this time hope to get a good response from your time. I have actually paid and taken extra warranty for 2 years, this has not served me any purpose since I have spent more than 6 months walking up and down to the service station. Is there any other option that I can get my problem sorted out.