Sony Ericsson — System hanging, slow processing and low sound while playing MP3 player

Dear sir,

Sub: Customer reference no: 73313721

I think u may read this conversation and help me in this for replacement of New Handset,


[protected] Forwarded message[protected]
From: SUNIL <[protected]@gmail.com>
Date: Mon, Apr 20, 2009 at 3:23 PM
Subject: Fwd: Case : 73313721
To: questions.[protected]@support.sonyericsson.com
Cc: mprc.[protected]@accelfrontline.in



Dear sir/madam,

Reference to the below mail, as i went to Certfied service center on today for the status.
They have been telling that it takes more 7days to come, service center told that we have raised the orders for Mother board it have sent to Banglore.
Previously on 10/04/2009 was told that it takes 5days for replacement of mother board we have sent it for Madras.
For the above discussion there is no clearity.

Sunil: Then after asked for that the previously mother board which was replaced but the same complaint has been repeated again for this right now u r telling that
Manager: we have sent for Mother board replacement,
Sunil: i asked finally that if the complaint repeated again
Manager: we will replace the mother board once again but we don't go for new mobile replacement
Sunil: Should we rome around u for repair again and again,
Manager: Yaa u should,
Sunil: We have buyed the phone for 8300.00 this is the service providing u.
Manager: Aftrol u have buyed for 8300.00 we are not the slave for u.

This the above conversation had with the manager.

Hence i requesting u to interfere for replacement of New mobile and immediate reply.

Regards,

Sunil
[protected]


[protected] Forwarded message[protected]
From: SUNIL <[protected]@gmail.com>

Date: Mon, Apr 13, 2009 at 1:56 PM
Subject: Fwd: Case : 73313721
To: questions.[protected]@support.sonyericsson.com



Dear sir/madam,

I am not yet receveived any communication from your end.
As i went to Service center there not giving any proper reply, if you need any thing u contact to customer care, i need the reply from ur end or if any contact details of the service person with whom to be contacted,
If it is not possible i want letter or mail that the Phone cannot be replaced,
By this i can take the further decision.

Regards,

Sunil Kumar


[protected] Forwarded message[protected]
From: SUNIL <[protected]@gmail.com>

Date: Sat, Apr 11, 2009 at 6:04 PM
Subject: Re: Case : 73313721
To: questions.[protected]@support.sonyericsson.com



Dear madam/sir,

I need the new mobile set, because it an repaired one.
How should i need to believe that the Mother board replaced by service person is a sealed one, because the sealed mobile set mother board stickering is defferent from the replaced one, that which i have observed and not only that, i noticed Low sound while playing the MP3 Player, as for the same complaint i asked for Mr.Durga prasad sevice manager, he replyed me rashily that, what ever the company provides us we gives u replacement not more than that (if company provides Mother board we again replace the same).
As i am facing the problem from the date of buying the mobile,
I need ur kind inferace in this and provide me the New mobile set.

Regards,

Sunil


On Fri, Apr 10, 2009 at 3:53 PM, <questions.[protected]@support.sonyericsson.com> wrote:

Dear Mr. Kumar,

Thank you for contacting Sony Ericsson Support Center.

This mail is in reference to your complaint regarding Sony Ericsson handset F305. With reference to your email, we understand that you have submitted your handset at the service center but not getting proper response from the service center people. We understand the difficulties you are facing since long. We really apologize for the inconvenience caused to you. We would like to inform you that we have forwarded your complaint to the concerned department. We assure you that we will surely get back to you with the best possible solution. We need your co-operation and understanding in this regard.

In case of further query, please feel free to contact 39011111
(Prefixed by STD code of your city (From Mobile or non-BSNL/non-MTNL No.)
[protected]
(Toll free number from BSNL & MTNL)
You may also visit our website: www.sonyericsson.com to know more about Sony Ericsson Products.

Warm Regards,
Tanushree
Sony Ericsson Customer Care


The details of this case are as follows:
Case: 73313721
Engineer: Tanushree Naskar
CaseOpened: 10/Apr/2009 11:07:44
Old emails:
Email:
To: questions.[protected]@support.sonyericsson.com
From: SUNIL [protected]@gmail.com
Dear madam/sir,

This is N.Sunil Kumar user of Sony ericsson, Model: F305,
As i am facing the problem with the mobile from the date of sale: 22/02/2009 Buyed at Hot spots Retails limited, G-3, Nagarjuna arcade, Sree colony, Neredmet cross road, Rangareddy (Dist), Hyderabad.
The problem of mobile is Slow process, Hanging problem.
With the above complaint i have gave the mobile in Sony ericsson Certified service center at Patny center, Hyderabad, (AP) on 09/03/2009 Customer Id no: SES08SEC12075. On that day service person had Upgaraded the Software, PBA FLEX, H-H FLEX replaced and after on 16/03/2009 the same problem repeated and Low sound while playing MP3 Player, so they have replaced the Mother board.

Again on today the problem is System hanging, Some times while using the camera in 2Mega Pixel it shows the Photo not available, Low sound while playing MP3 Player, Hanging problem and system processing slow. with this complaint i have given the mobile at Sony ericsson Certified service center 9-1-38/2/1, Flat no No: 126, 1st floor, Above UCO bank, YMCA Complex, SP Road sec-bad-500003. Hyderabad (AP). vide Customer ID no: HYD-SE-167519/0809,

As they are telling that what the Company provides us we are doing thats it, we are not having any rights for new mobile set replacement and they are not giving any reply,

Hence i requesting u to interfere and Replace the New Hand set.

Regards,

Sunil Kumar