[Resolved] Sony Ericsson — Mobile repair | |
I purchased SE W300i on October 20, 2006. It worked well for almost a year, but when I tried to turn on the handset on September 30, 2007, it did not start. It screen was turning white and black alternatively. I took the handset to the SE company repair center at Ripon Street, Calcutta. They took the handset giving me the memory card back and asked me to collect it in 3 days. No temporary mobile was given to me. My work/ job number was E32WK[protected]. When I called[protected] them on Oct 6, 2007 they told me that it would take a few days more and I should call them back later to check its status. I have been keeping "checking status" since then. The behavior of the service center people is really disappointing. There is some APARAJITA who hangs up the call at the middle of discussion. Sometimes they keep me on hold for almost 4-5 minutes. Sometimes they refer me to TANIA MITRA/ MOITRA, who is supposed to be handling my case, but unfortunately she is never "AT HER DESK". Sometimes they ask me to call a different number, but none receives those calls. When I deposited the phone at the service center, it was under warranty period - but it is not anymore. Though they have confirmed that I would not have to pay for the repair since it was "deposited" in warranty period, I seriously doubt their honesty. I will be absolutely helpless if they charge me some huge amount. I am a student and it is not possible for me to travel to the repair center every now and then. Needless to mention that I am depending on my friends' telephones. W300i took all my savings for years and it is impossible to buy a new phone. There is also possibility of having the same problem with a new phone anyway. I really need help. If anyone have any advice, please e-mail me at my brother's ID [protected]@yahoo.com. Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved | |
8 Comments | |
Comments
I agree what Mr.Pubkri saying is corrrect...Even im also facing the same problem in COimbatore service center...
Reply
I have just given my handset sonyericsson k750i to the same service centre. On this Saturday i.e. 17-May-08. it was load shedding so they have given me a receipt of my handset and asked me to call at 3 pm so that I can get my case no. but when I called they confirm it. But didn't given me any case no. till yet and asked me to call them back on Thursday. Now I am really worried as till now I haven't got the estimated price and more I don't even have any case no. What to do now. please help me.
my handset sonyericsson w200i keypad did't worked well. so send me the cennai local sonyericsson service center address.
Dear Sir,
I am purchase my mobile on date: 9 oct 2008 in
SONY WORLD.Aundh, Pune-411001( Maharashtra. India)
Ph:[protected].
But there are some problem in my mobile month of May. So I am go to your authorise sony ericsson service center in Aundh. & repaired my mobile.
[protected]service center.
But at that time after 2 month again my mobile problematic
I am not statisfied your service. so I want to new mobile other wise back my money.
PLZ ACTION MY COMPLAINT OTHERWISE I AM GO TO CONSUMER COURT
Details Mobile:
model no: W760i
IMEI NO: [protected] ( FOR REPAIR IN )
IMEI NO : [protected] ( FOR REPAIR OUT )
COMPLAINT ID: SEO09MMS10250
PURCHASE NO: CR/03376
PRICE : RS. 15450.00
YOUR GOOD CUSTOMER
YOGESH S. IROLE
556/26( 1) PAWAR NAGAR THERGAON,
CHINCHWAD PUNE-411033
EMAIL: [protected]@gmail.com
mobno: [protected]
[protected]
I am purchase my mobile on date: 9 oct 2008 in
SONY WORLD.Aundh, Pune-411001( Maharashtra. India)
Ph:[protected].
But there are some problem in my mobile month of May. So I am go to your authorise sony ericsson service center in Aundh. & repaired my mobile.
[protected]service center.
But at that time after 2 month again my mobile problematic
I am not statisfied your service. so I want to new mobile other wise back my money.
PLZ ACTION MY COMPLAINT OTHERWISE I AM GO TO CONSUMER COURT
Details Mobile:
model no: W760i
IMEI NO: [protected] ( FOR REPAIR IN )
IMEI NO : [protected] ( FOR REPAIR OUT )
COMPLAINT ID: SEO09MMS10250
PURCHASE NO: CR/03376
PRICE : RS. 15450.00
YOUR GOOD CUSTOMER
YOGESH S. IROLE
556/26( 1) PAWAR NAGAR THERGAON,
CHINCHWAD PUNE-411033
EMAIL: [protected]@gmail.com
mobno: [protected]
[protected]
dear sir
I have given my cell W595 for repair on sep-5'09.Its slider was damaged.the service center guy said it wil take just a week,it has been more than a month now but have not received my cell back.i have already registered a complaint with sony ericsson but they r not helping either.my complaint id:85169331.Whenever i call them they say minor repairs have to be done.i am thoroughly disappointed.they are not even promising a date,they ask me to call after two days ,this happens evrytime.please help...
I have given my cell W595 for repair on sep-5'09.Its slider was damaged.the service center guy said it wil take just a week,it has been more than a month now but have not received my cell back.i have already registered a complaint with sony ericsson but they r not helping either.my complaint id:85169331.Whenever i call them they say minor repairs have to be done.i am thoroughly disappointed.they are not even promising a date,they ask me to call after two days ,this happens evrytime.please help...
i[censored] have any compaint regarding sonyericsson phone write to below given ids and forward this ids to all se users 'hideki.[protected]@sonyericsson.com'; 'lennard.[protected]@sonyericsson.com';'nayif.[protected]@sonyericsson.com', Jens.[protected]@sonyericsson.com, dominik.[protected]@sonyericsson.com, anders.[protected]@sonyericsson.com, bert.[protected]@sonyericsson.com, grahame.[protected]@sonyericsson.com
i have given my mobile for repair at chandigarh sevice centre.its since 25 days they have not responded.i went there thrice and they gave me date.they dont pick phone nor they show courtesy to talk to me properly when i go there...i was not expecting such a poor service from sony ericsson...the company should know the behaviour of their employees..
I purchased a sony Ericsson W595 it gives me a lot of problems every now and When I went to the Service Centre in Erode they make us wait for a long time and they say they have just updated the software which is not done properly and every now and then the problem repeadtedly occurs. W595 poor model
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