[Resolved] Sony Ericsson / K550i — Regarding to Service Center. | |
Hi This is regarding Sony Ericsson Customer Care and services provided by them. I have Sony Ericsson K550i mobile. This mobile belongs to Mr. Kaushal Kumar Roy. I have purchased this mobile before few months from Patna(Sri Sai Enterprises, South Gandhi Maidan Patna-800001 Mobile:-[protected]) and it is in the warranty period. By a month or so this instrument started creating problems. The keypad was not working properly. I submitted this mobile to near by service center at Patna. They said, that keypad is not working, and need to be change for the same. I received back our cell phone on 24th of May2009. I found that the problem was not resolved properly and also sound problem is creating.Sound is very very poor.Again I asked them for the problem .The service center ruthlessly keep telling that we did not have speaker as if it were our job to get a speaker to get it replaced. Then again the problem did not resolved.I again asked service center and now they are telling that it is working fine.It’s sound and volume is very very poor till time but they are not agree to it now they are saying only one line that it is ok..Today’s is 06 th June I don’t have our mobile in our hands working properly.In spite of my repeated oral complaints and your’s departments oral assurances no concrete action has been taken yet to solve this problem.I’m still finding the same problem .The warranty of my handset is expiring in near future.And it seems to be that they just want to waste the time, so that get some charge on my set as the warranty will get expired. I would suggest and request to proper action on this. Ple let me know what I should do in this case awaiting your early and positively replay. Details are as under: Model: Sony Ericsson K550i Service Center address: Sony Ericsson Service Centre, Opp. Central Bank of India, Dak Bunglow Road, Patna-800001 Regards, Kaushal M-[protected] Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 9 Comments | |
Comments
sony k550i — very poor service of sony service cntre
I had bought sony set at price of 7500/-f rom a store, after few week onward i have been facing n no of problems in my handset, call getting dropped, unmatured calls etc, no voice. i had given 4 times to sony service centre, kamanhalli and everytime he keeps it in saying monitoring waste my 3-4 days of time and give me back, got repaired, this time when i have given the set he is satying, sent to Chennai for card replacment but last 5 days i have been following up with him and very poor response. Does sony stared to see second hand set it appears.. very poor response...let customer go to hell that seems to be overall attitude... I brought a sony ericsson k550i from G.ROGERS &Co, (12, Dalhousie Square, Kolkata) dated3.6.2008.
IMIE No- [protected].
But due to some manufacring problems I went to nearest Customer Care Center .
That CELL COM (627. G.T. Road Battala Srerampore Hooghly)
I gave this at 22. 11.2008,
Ref No- SEO[protected]. & they ask for only 4/5 days.
But 16 days has already passed. I contact with all India customer service no.[protected] at 2nd Dec they reply me it will take only 48 Hrs But In 4.12.08 wen I call another time there They gave me a complain no SE 1033 2946.
still today (6.12.2008) I have not got my cell.
How more time will needed from your end.
IMIE No- [protected].
But due to some manufacring problems I went to nearest Customer Care Center .
That CELL COM (627. G.T. Road Battala Srerampore Hooghly)
I gave this at 22. 11.2008,
Ref No- SEO[protected]. & they ask for only 4/5 days.
But 16 days has already passed. I contact with all India customer service no.[protected] at 2nd Dec they reply me it will take only 48 Hrs But In 4.12.08 wen I call another time there They gave me a complain no SE 1033 2946.
still today (6.12.2008) I have not got my cell.
How more time will needed from your end.
Sony Ericsson k 550i — Dissatisfaction of Service Center
I brought a sony ericsson k550i from G.ROGERS &Co, (12, Dalhousie Square, Kolkata) dated3.6.2008.IMIE No- [protected].
But due to some manufacring problems I went to nearest Customer Care Center .
That CELL COM (627. G.T. Road Battala Srerampore Hooghly)
I gave this at 22. 11.2008,
Ref No- SEO[protected]. & they ask for only 4/5 days.
But 16 days has already passed. I contact with all India customer service no.[protected] at 2nd Dec they reply me it will take only 48 Hrs But In 4.12.08 wen I call another time there They gave me a complain no SE 1033 2946.
still today (6.12.2008) I have not got my cell.
How more time will needed from your end.
sony ericsson mobile k 550i — charge during warranty period
i purchased the above mentioned mobile phone from M/s ASCENTEL # 1038, Dr.Rajkumar road, Near planet honda showroom, 4th block rajajinagar, Bangalore-560 010. on 16th April 2008Today as the mobile was not charging since there was a problem in the soft ware, i took it to the service centre located at the same place.After checking the instrument the service personnel informed me that the software is hanging and they need to clean the instrument with chemical since water has entered the instrument and then reload the software, for which they demanded RS.450/- as service charges which i have not accepted and brought back my instrument.
Since my instrument is still in the warranty period and my 30 mins stay in the service center i noticed that to almost all the customers they say the same story of water seepage and demand charges inspite of warranty period. This is totally unethical business practice from a reputed company like sony ericsson and i am sure that in future your existing customer will neither buy nor refer your product.
I would now request you to clarify regarding the same failing which i would approach the consumer court to hear my grievances and all legal expenses will be to your account.
Thanking You,
With Regards,
Dr.Chetana
Mob: [protected]
go to consumer foarm & do the coustemer care centre & on comaney
case on companey
Respected Sir,
I had purchased W 595 mobile on[protected] from Popular mobiles, karwar, Karnataka.
which had been lost on[protected] is there any other way to find my mobile or to lock with IMEI no [protected] if so plese help me. Now your are the only hope for me.
I am just eagerly waiting for your response.
THANK YOU
I had purchased W 595 mobile on[protected] from Popular mobiles, karwar, Karnataka.
which had been lost on[protected] is there any other way to find my mobile or to lock with IMEI no [protected] if so plese help me. Now your are the only hope for me.
I am just eagerly waiting for your response.
THANK YOU
Sir, I want original sony ericsson Charger
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
29%
Complaints
8014
Pending
0
Resolved
2252
View all 8014 Sony India reviews & complaints
+91 99 6793 9629
+91 90 2912 0629
No 14/43 Hameedia Centre 2nd Floor, Haddows Road, Nungambakkam, Chennai, Tamil Nadu, India - 600034
View all Sony India contact information
Sony Ericsson K550i — Service center
Hi,I had purchased a k550i from Alfa Market Vileparle east. Only after a month the phone shut down completely. we tried recharging, removing & putting back battery etc. but was of no use. Ultimately we went to Andheri service center. Its almost 1 month & still we have not recd the phone. The reason they r saying is that the phone is send to the company.
I request the sony ericson officials to speed up the matter. If the set is not in a repairable condition, they same can be replced with a new set.