Sony Ericsson K750i — Deficiency in Services

I purchased a mobile handset, Sony Ericsson K750i on 08/12/2007 under Invoice No.[protected] from Hotspot, Ashok Vihar.

Since the date of its purchase it was giving various problems including display problem and was not working properly though the handset was sparingly used by me because it was a stand-by for me.

I went to the HotSpot centre on[protected]within the validity period of warranty) to request them for repair services. They refused to accept the handset saying that the services can be rendered only from Sony Ericsson Authorised Service Centre. And, guided me to Kamla Nagar Service centre as there is none in Ashok Vihar or Keshav Puram.

I approached the Sony Ericsson Authorised Service Centre located at 4/1, Roop nagar, Delhi - 110007 on[protected]. Following is the summary of various interactions at the Sony Ericsson Authorised Service Centre.

1) Date:[protected]
Nature of complaint: Display problem

Called on 14-10-08 to check status.
called again on 02-11-08 to check status.
Returned on 02-11-08, called them after few hours to say the problem is still the same.
Action taken: sent to service centre for software problem
Present status: Problem persists as it is.

2) Date:[protected]
Nature of complaint: Same problem persists (Display problem), also there is charging problem now.
Action taken: Repaired
Present status:Problem with bluetooth

Called on 08-11-08 to request for immediate help.
called again on 11-11-08 to check status.
called again on 25-11-08 to check status.
Mobile was returned on 24-12-08, called them on 25-12-08 to say that bluetooth is giving problems.

3) Date:[protected]
Nature of complaint:Bluetooth problem
Action taken:Laptop and mobile at service centre for more than 3 hours, failed to test. Said the problem is with the laptop, although also spoke to the laptop service engineer and he was denying the problem in laptop, as it was working fine with my Nokia 6300.
Present status: Bluetooth not fully-functional

4) Date:[protected]
Nature of complaint: Bluetooth not working with laptop ( for internet connectivity)
Action taken: Refused to accept the problem and went on saying that problem is not with the said mobile but with laptop. This is when I had already got the laptop checked once again, as per their advise just to convince them.
Last Complaint ID number: SES09CT110015 made on 2nd January 2009
Present status: Problem with Bluetooth

5) Date:[protected]
Nature of complaint: Email to Customer Service
Action taken: Auto reply that we will get back. Reference "Case : 72953226" in future interactions.
Present Status: Problem with Bluetooth, no revert.

In more than two months time, the Sony Ericsson Authorised Service Centre failed to give a satisfactory response. Please help to avail the consumer rights and have the mobile replaced as it has taken a long time and failure of the company to repair the handset in such long time period.

Neeru Agarwal
A-2/20 A, Keshav Puram,
Near Musical Fountain,
Delhi - 110035.
Mobile:[protected]