[Resolved]  Sony Ericsson — poor service

Kaizer Telecom — Fooling Customer

I have given my Sony Ericsson W810i Mobile to Kaizer Telecome (Authorized Service for Sony Ericsson Mobile) for service. It was having some problem related to charging.
They took 4-5 days and they told me that the problem cannot be fixed. But when i received the phone, then there was a damage near by where we Insert the SIM card. When i carried this phone to home, then i found that its speaker is not working due to that my walk-man and biggest thing, ringtone is not ringing. Now, this phone became useless for me. Because, when i receive a call, the ringtone is not ringing. When i approached him, he told me that we can not do anything.

sir
i bought K750i

I MEI NO:[protected]

FATE SF PURCHES: 28/072007

I WAS GIVANE MYMOBILE YOUR AUTHORIESED SERVICE CENTER I TOLD CAM PRABLAM TWO DAYS AFTE GIVANE MY MOBILE ALL ITS WORKING PERFECT BUT I WAS NOT SATISFIED MOBILE HAD SOME PRABLAM INTERMEDIAT WHITE DISPLAY. FIVE DAYS AFTE GIVEN MY MOBIL HE TOLD, TODAYS AFTER CALME HE TOLD MOTHER BORD PRABLAM 15DAYS AFTER COLICT YOUR MOBIE TOLD ME BUT I HAVE WAIGHT LAST 35 DAYS HE TOLD SAME STORY PLEASE FIND IT

FRANCHISY ADRESS :TNAGAR, CH:18

respected sir/madam,

i gave my fone for repair at SURI TELECOM, 445/55 WEST GURU ANGAD NAGAR, GURUDWARA ROAD, LAXMI NAGAR, DELHI-92.

you people have kept my fone from last 1.5 month. from the last 1.5 month you people are misguiding me a lot. each time i go to collect my fone, you say 1 more week. i dont know what the hell services are you providing. my fone is in the warranty period and still i am not getting it corrected.

15 days ago i got a call from the service center, they asked me to collect the fone. when i went there the fone was still facing the same problems and was fitted with defected parts.

your customer care people are trying to make a fool out of me. now the last option i have is to go to consumer court. i[censored] people cant give me my fone back, then just give me in written that u have kept my fone from 1.5 months and u cant repair it, so that i can submit it to the consumer court. u people have no right to cheat us like this.

i want an immediate reply.

Myself Harsh Jain with Sony Ericsson K550i, i purchased in August last year. In warranty period it caused many problems that were being repiared because the cell was repaired because it was in the warranty period time.. so ok . but on 31 oct 2008 it caused a major problem.the phone was not Switched on when it was switched off on previous day from me.. when i reported it to service center firstly they don't accepted the phone to bweing repaired and afterwards when they accepted, they said that the phone can't be repaired. the handset was being purchased by paying 8200Rs and it worked only 14 months which means it costed me an average of approx 600rs per month very poor service quality...
very bad. I am highly unsatisfied with the services Sony gives to its customers, very poor service

I am anuj from a small city, Anand in gujarat. I had porchased my Sony ericcson K850i from the sony ericcson experience shop on 18/04/08. It was working well until I encountered a very unusual problem in which the display goes off i 2-3 seconds but the backlight remains on for the specified 15 seconds. Once the backlight goes off, on pressing any key, the same thing takes place. I then decided to give it to the authorized sevice station. He told me its some keypad problem and would take not more than 4 days. He first told me that the spares are to come from ahemdabad. After 15 days he tells that now he'll have to order it fro Delhi since it is unavailable at ahemdabad. Does it take 15 days to enquire about a sparepart? Every week, I hear next week. Its 1 month since i've given the phone and i'm desparate to get it back. Please help me.

sir,
i am shailesh patel.. i purchased sony ericsson F 305 handset on 13/04/2009.. when i activated gprs..... was unable to download.... phone used to get hang.... a complete white screen... signals gone n restart.....i stopped using wap...my cell hanged occasionlly....six months later..it started hanging, complete white display at times.... and null display at restart....i went to kaizer telecom, vashi, navi mumbai... its a sony ericcson service center....24/10/2009 i submitted my phone...n they told me to get status on 26/ 10/2009.. i called n they said... parts not available.... get status on 3/11/09...i called on 3 rd n got the same reply..... n told me to get status on 10 / 11/2009... i called them today n got the same ans.... parts not available.... get status on 14 th..... i am very upset with this .... what is warranty on a product for ? keeping it in a service center ? if they are not equipped with services why not close down such service center..... i have been a loyal sony erricson customer.....but ... and i think 2 weeks are a maximum that a service center can keep ? can any one help?

Sony Ericsson S312 — Improper Servise

I had recently bought a Phone for my wife (Sony erricson S312) on 5th Jan 2010. It suddenly stopped working on 17th Feb 2010(Just 12 days after a month) and when i reached the service center they told its a software issue and it will be set right in one day. Later they claimed that there is a issue with mother board and I have to wait for about 20 days for the repair and replacement is not possible.And even customer care people are so careless and they are claiming that they will register complaint only after 48 Working hours of submission for repair.This is the worst service which i ever came accross in my life.And there is no hops for sony if they make their customers helpless like this..

Sharat Kumar
[protected]

I purchased a Sony Ericsson C510, last Nov(2009), i gave my mobile for servicing at the Service Center, I asked them to update the software, change the motherboard because i had problems with the usb port of the phone and to change the panel of the phone as the glass, guarding the screen because the glass is pulling off. I got back my phone after 2 weeks and the thing they did was just updated the software and when i asked them about the glass they said it was manufacturing defect and i had to pay for the panel. so my question is if this is manufacturing defect why should i pay for it? And also their service is very slow.

Service center: Siri Communication, authorized Sony Ericsson Service center, Hyderabad.


I would be glad if you take some action on my complaints...

i have a sony ericsson phone.
and after few day i face some problem...
actually my phone's ldc. was dead..
then i went to service center ..
and i told to her, my problem.
then she says.....sir plese you come after 10 day ..and recived your phone..
after 10 days when i go there...then she says ..sir that time your phone is not ready.
and plese come next week..
and when i go there after a week ..
then again she says .that my phone is not ready.......
then plese tell me ....
what i do.....
because in my phone there is some imp. phone number....
i want it urgently..
if next time again i heared that my phone is not ready....
then i will go to consumer forum....

i bought sony ericsson s312 in univercel....later a month when i forward a msg to groups suddenly mobile stuck in operation ..after few minutes it gets refreshed and then a virus is visible in file manager in the name of RFB171......txt file...so i updated software in accel twice and simultaneously i formatted my memory card...but the problem is still continues..

sir from last 3 months i have given my cell name satio in sont ericsson service center in thane i have complaint also in headoffice nd my complain no. is 88782417.......they are not responding to my complain nd they hav not given me yet my cell it hav been 3 months i m widout my cell.sir plz help me my phone no. is [protected].......i am a service person and from last 3 months i am widout my cell is because of this poor service i m writing this letter to u to take suome strict action against it..........i ll b really thankfull if sum thing is done by u people.........

Sony Ericsson S312 — bad service

we wer guided to an unthorised place for servicing of sony erricson S312 cell with charging money for for it too

Sony Ericcson — poor service

Dear ,
My instrument Sony Ericsson Satio U1i is given to service centre since 7 January 2011 it was having the hanging problem and touch screen was not working properly For Ref work order No SE311RT310111 but till i have not get the correct responce
since 7 jan im geting answered that will get your instrument within 7 days , also i have reached to customer toll free number but the same false responce. if you are not abel to repair the fone then please replace it . or i want the warranty extend .
nothing to say more about it but sony ericsson is only selling the product and not giving proper service to customer .

We should appreciate Sonyerisson team for maintaining so much uniformity and consistancy in WORST services across india. I have given my mobile c510 which is under warranty, 2 months back. Now even they do not know when are they going to get it repaired.

Not seen such a worst way of complaint handling in my life.

Pls think twice before buying any product from these buggers.

Sony Ericsson — Regarding poor service and not respond

Dear Sir,

Though my mobile was under warranty, I had to spend money to purchase another mobile as the service center people didn't give me any stand-by as well.
I want to draw your kind attention that I have submitted my sony ericsson w20 zylo cell for AT ACCEL FRONTLINE SERVICES LTD, ADAJAN CHAR RASTA, SURAT for repair of slider about month ago but still not therse is no response from their .They told me it will take 2 days maximum . after 6 days When I called to service center they told me it will take 10 days more.Now 1 month gone.And They Not Do anything...
I am really frustrated to hear lame excuses and but sorry to say that the service of Sony Ericsson which they provide to the customers is really pathetic and when I called service center also sony ericsson servics center ,they called your cell part is not available.
I had again contact with sony ericsson customer care but they always say please wait for two days i will update u, but no update received from sony eriscson then again call for update he says pleaase wit for two days more. we will call you and update you sone. Now what i have to for what time i have to wait,as i do not have any altrenate mobile. i require and expect the mobile to be repaire and returned at the earliest.

After this bads experienced I always guide that never ever purchase Sony Ericsson mobiles

I had log complaint on customer care on telephonic way with case no :90100065.
.please guide mn.
My work order no is: SE11ASR10175 , contact no:[protected]

sony ericsson all hendset problem and world best company's is nokia because nokia service very good and lotof service center in ahmedabad city now sony ericsson service center in ahmedabad city only two and sony ericsson service center servies very bad very poor with customer care service very bed and very poor not good form sony ericsson brands i am not satisfied with sony ericsson customer care answer no any action and no any reply for xperia x10 hendset problem

jignesh )[protected]@yahoo.in)

mobile service problem

my mobile was purchased in singapore, then my mobile was a problem i am go to the service centre in chennai. he askinga this mobile not ready here. then where i'm go to repaired my xperia acro...