Sony Ericsson — SIM insert pint is not working

Address:

Gulbarga, Karnataka

To.
The M/S Sony Ericson
Corporate office

Dear Sir, Third Reminder

Sub:- Complaint regarding Sony Ericson cell phone handset and about worst service approach of authorized service center Gulbarga Karnataka –India. (Battery is also damaged)

I purchased one (1) PC Sony Ericsson bearing model no. Z555i (IMEI no.[protected] from M/S GLOBAL TOUCH Mobile Handset sales and service GAMPA Complex Super Market Gulbarga-1 Karnataka – India for Rs 5900/- ( invoice no. 9887) . After using it for some time, the camera system stopped working and also battery damaged. I complained the same to the authorized service center of Sony Ericsson ( SANIKA ENTERPRISES Sony Ericsson Service center Fort road Gulbarga-1 Karnataka – India ) and deposited my handset Vide complaint No.220 dated[protected]. They informed me to collect handset tomorrow by 6p.m. Next day I phoned to the concerned person but he told me that still handset is not checked, and it will take another two days. After few days again I phoned to the concerned person, but he told me that handset is checked, strip has gone, that’s why camera system is not working. Approximately repair charge will be Rs 750/-. Thereafter I paid several visits to the service center followed by phone calls but there is no response. It is almost 45 days passed, still my handset is with service center. To the most disgust, he is saying a stereotyped answer that “ we can’t say anything about early repair, as we are not getting spare part strip from the company. Being a employee and President of the Multinational company Alstom Projects India LTD facing a tremendous hardship due to such practice of the authorized service center. I seek your kind intervention to get me repaired at no cost or replacement and the compensation for the delay and strict action against the authorized service center M/S SANIKA ENTERPRISES Sony Ericsson service center, so as to curb such unjustified and uncalled act of manufactures and service providers. Please replace new product with battery.

Since I can’t afford to buy a new phone, now I am without phone, and facing so many problems. Somehow I am managing the situation with the help of friends cell phone, but it is embracing to me. As I am in service and trade union activities, that to in a multination company, cell phone is essential. Due to service center bad approach, I have been incurring heavy monetary moral loss, as they could not contact me over cell phone in time. Moreover, other problems are I have to visit the authorized service center during the office hours, as result first I have to apply leave in my company, then spend some money for To and fro charges. Above all I have to postpone my prior appointments with connected persons and officials. Please note that under the consumer act any product found defect within two years from the purchase can be approached consumer court for replacement and compensation. I have purchased Sony Ericsson cell phone with the hope of quality and durability. Now I feel my hopes and trust on Sony Ericsson is wrong, and totally I am upset with product and service. I request you to take necessary action regarding above cited matter immediately, otherwise I constrained to initiate legal action against the Sony Ericsson.

Satyanarayan joshi
STRT 14/1 cross road 16th Alstom Township
Post SHAHABAD 585229 GULBARGA KARNATAKA INDIA
Email [protected]@rediffmail.com