[Resolved]  Sony Ericsson — Sony Ericsson Aspen Mobile Not Repairable

Address:

Mumbai City, Maharashtra

My name is Alok Bharat Dand and I had purchased Sony Ericsson Aspen M1i mobile in January 2011 in Sion, Mumbai from The Mobile Store. The mobile worked fine for more than a year and then the touch screen of the mobile started behaving weirdly. Since December 2012, the touch pad of the screen is not working. It is not able to locate where I am tapping or touching the screen. When I took this mobile to the authorized service center in Worli with some name Accel Limited. When I went over there, the staff was utter non-professional and least interested in helping. Moreover when I showed my mobile phone to them, they said that this is not being manufactured by Sony and is not repairable. When I said that why is this not repairable, they said that since Sony and Ericsson have got separated, the manufacturing of this device and its parts is not done. We still thought of giving it a try and told them to see if the part is available from some where. But then we thought of just leaving the place due to the attitude and service of the center. I dropped an email in the Sony's website about this and only thing I got in return is an automated response stating that I need to contact their support center or call center and seek help. Today when I called their support center, I got the same answer that they won't be able to repair it and I should be going to the local repairer and try my luck.

If companies like these get separated, is it consumer's mistake ? I feel like I got cheated. First off all I wasn't going to buy Sony product as I used to always use Nokia. But I thought to give it a try and purchased it. But now the consequences are out and I feel sad about my decision. Such a reputed company like Sony Electronics is not able to resolve my small problem that too with their product. I am forced to say that due to all this, I won't be buying any of the Sony's products ever.