Sony LCD — Lack of after sales service from Sony

Address:

Tamil Nadu

I had called Sony toll free number on 3rd of November to place a request for installation of my LCD KLV-40NX500 and the Interaction number provided is 6316611. I was committed by Sony a resolution of the same in 2 days and to my shock till date (8th November) no one has turned up from Sony nor a courtesy call to update the status.

Requirement being mine I called on the 8th at 4 PM to remind Sony and the response was that some one would call me in 15 minutes and for sure come home to install the same by 7 PM.
Having seen no one turn up I called again at 6:45 PM to be responded by Ali that I would have the service person at home by 8 PM and ensure installation.

Sony lived up to their name by not responding till I called again at 8 :30 and this time had a long conversation with Rahul, Antima, Nidhi and all of them just seem to disown the conversation I had earlier with Sony and bluntly cut the call on my face stating they are closing for the day and to call tomorrow. Wow! So much for the customer who trusted Sony and paid a premium believing in the best but only to realise Sony don't live up to thier commitment. You have to listen to the calls I had with all their team members and I am not sure Sony would be able to detect the discourteous attitude and unprofessional approach to customers as I see it as a culture problem across and not with one person alone in their call centre. I requested or rather in anger demanded for an escalation which was bluntly denied and showed me an attitude of we care two hoots. It was a rude shock when Rahul an Executive said that he is shutting down and want to go home and ordered me to call tomorrow. He with no remose disconnected my call with no second thoughts.

I request to mail me the email Id of Sony CEO as I have lost trust in their entire customer service function having spoken to people like Ali, Rahul Antima, ( I doubt the genuiness of these names now) who only ensured customer who invested in Sony product are shown the road and making us feel like fools for having bought . Sony seriously have a culture of non customer centricity and I would want to share my bitter experience with Sony CEO and non alternate. I demand an explanation from him . Treat this as a demand for escalating this mail to the CEO from a customer who paid money trusting Sony brand which simply has shown the worst.

SONY- MY WORST CUSTOMER SERVICE EXPERIENCE EVER. I FEEL LIKE A FOOL FOR HAVING PAID A PREMIUM FOR SONY LCD TV TRUSTING THE BRAND FOR AFTER SALES SERVICE.
I am also copying this mail to Consumer Forums to bring to their notice the way customers are harrassed by Sony a Big player in electronics after having pocketed hard earned money.
A DISGRUNTLED CUSTOMER