[Resolved] Sony — WORST PRODUCT, INFERIOR PARTS QUALITY, BAD SERVICE | |||
I bought SONY VAIO in the month of April'2009. My Laptop was suddenly shut down. I went to the Lajpat Nagar, Service Centre, New Delhi, they recd. my laptop and after 3 days they called me that the set is o.k. I picked up on 31.08.2010. Interestingly they said that there was no problem at all, they once removed the batttery and the set was running. I took the set home. After reaching home it was not starting. Again around on 3rd Sep September,I took my set to Lajpat Nagar Service Centre, They kept the set and on 07.09.2010, I received a call that my set is ready. After asking that waht was the problem, they said the fan has been replaced, now everything is perfect. I reached home , one day it was working fine but second day it was completely dead again. Again I called them about the same problem and took the set to Lajpat Nagar on 11.09.2010, the same day in the evening , I received a call from the Service Centre that the Mother Board is faulty and it has to be replaced. According to them, that will cost me around Rs. 15000/-. I mean, what is this, did I make any crime buying SONY products. It has passed only one year and the Mother Board is gone. I spent around 55000/- for what. Look at your service department and there quality, efficiency. Thay did not trace out the problem 3 times they got paraded and now they are saying somethiong else. REPLY RECEIVED FROM SONY INDIA:- The VAIO Model No. VGN-CS24GH, serial no. 7002706, was received for service support at Sony service Centre, vide Job no.[protected] dated 27.08.2010 with symptom “Dead (No power)”. Upon inspection of the set by our engineer, no symptom was observed. The set was kept under observation for 3 days and delivered to you on 01.09.2010. We have received the set again on 03.09.2010 vide Job No.[protected] with symptom “automatically shut down”. The fan assemble was found defective. The repaired unit was collected by you on 07.09.2010. The set is recently received on 11.09.2010 vide job no.[protected] with the symptom “Dead (No power)”. Upon inspection it was observed that Motherboard is defective and needs to be replaced, therefore, initial estimate of Rs.15095/- was informed to you on 11.09.2010 which was not approved by you. I REQUEST THE INDIAN CONSUMER, NOT TO BUY ANY SONY PRODUCTS, BECAUSE ALL THE PRODUCTS ARE MADE IN CHINA, THEY CHARGE PRICE O[censored]S & EUROPE, THE PARTS ARE DEFECTIVE, QUALITY OF THE PRODUCTS ARE VERY BAD, AFTER SALES SERVICE IS HORRIBLE. IT IS NOT THAT SONY, JAPAN NOW. IT IS SONY CHINA, THEY DO NOT HAVE CONTROL OVER THE QUALITY. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 4 Comments | |||
Comments
I too bought sony VIAO VGN CS24GH fo Rs 55000 bucks. It soon developed a problem of shaking of shaking screen every 2second. My life is hell and now they say Rs 15000 are required to replace the motherboard. WTF?? what I paid 55000 bucks for?? QUALITY or HEADACHE??
Reply
I completely agree that "made in china' products are troubling and of very poor quality. I had purchased 'made in japan' sony lap top in Jumbo in UAE in 2007; it was highly resistant and well functioning laptop i have seen. In 2011, i decided to buy another sony lap top in the same center and i did buy one for USD 1200 but this time when i got it, i noticed it was made in china. It worked well only for three or four days. First the problem was power on/off, and now keyboard is not working.
Iif you don't want to be in trouble, I advise you all not to purchase 'made in china' it is headache, and frustration.
Abasin,
Manager, Sales
Corporation in Afghanistan
Iif you don't want to be in trouble, I advise you all not to purchase 'made in china' it is headache, and frustration.
Abasin,
Manager, Sales
Corporation in Afghanistan
Sony VAIO — Worst quality of service
I had bought a Sony Vaio laptop from UK in the year 2008 (from John Lewis website). The details of the laptop given below -Model - VGN-NR21S
S/N No - 5000396
Material Code[protected]
Since the last 1 year or more I am not able to use the laptop because of so many problems. Details of the problem at the end of the email.
I had not been given a recovery CD with the laptop.
For one month I am in touch with Sony Customer services (sonyindia.[protected]@ap.sony.com) Refernce no -6949196, but they are still not able to provode me a recovery disk and even not respnding to my series of emails.
As things stand now, I bought a laptop from UK and I would not be able to get it repaired in India. Why would this happen? Sony Vaio is a global company, why Sony India can't arrange a recovery CD for me.
The problem I am facing with the laptop are-
1. Serious Performance problem. If two or more application or internet pages are opened, the laptop hangs.
2. If the laptop goes idle, it hangs
3. It doesn't create any restoration point, although this has been enabled.
4. CD.DVD drive not working for most CDs/DVDs
5. Cannot open any pictures or videos, Windows explorer crashes
6. Mouse pad not working
7. etc
I never expected this kind of support from Sony, most of the appliances in my house is from Sony. I expected Sony India would be proactive and collect the recovery disk from UK, since its all the same company.
i had brought a sony vaio E series laptop, modei no VPCEA16FG. serial no is 7000840 in my laptop has some complaints that is my OS has corrupted first time then i formated it by rocovery and that complaint has arise intermidietely for some times so i contact KG ELECTRONICS, COIMBATORE sony service centre, and they help me and after several times (4 times) that problem has arise, when i contact ur sony online customer care they said there may be a chance to be hard disk problem,
PROBLEMS IN MY VAIO:
1. OS IS NOT RESPONDING WELL
2. SCROLL IS NOT WORKING
3. WHEN I DELETE SOME THINGS IN MY DRIVES THAT FILES ARE DELETED BUT MEMORY IS NOT REDUCED
4. SOME TIMES WHEN I COPY SOME FILES TO A DRIVES IT HAS COPIED BUT THAT FILES IS NOT SHOWN BUT WHEN AGAIN I COPY THAT FILE THAT SHOWS ALREADY HAVE
5
AND ETC
but the KG ELE staffs did not take care about my problem and did not troubleshoot my problems i.e did not changing the hard disk, and ur service is free but what about my transport cost for 4 times it nearly cost 1000RS BUT ITS OK i will take care about it but how long i struggle with ur customer care service, in case of other companys like DELL, lenovo and etc are come to home and trouble shoot lap problems,
pls help me to change my harddisk and i trust you to take about my laptop,
CONTACT:
PRADEESH
pradeesh.[protected]@gmail.com
ph no: [protected]
PROBLEMS IN MY VAIO:
1. OS IS NOT RESPONDING WELL
2. SCROLL IS NOT WORKING
3. WHEN I DELETE SOME THINGS IN MY DRIVES THAT FILES ARE DELETED BUT MEMORY IS NOT REDUCED
4. SOME TIMES WHEN I COPY SOME FILES TO A DRIVES IT HAS COPIED BUT THAT FILES IS NOT SHOWN BUT WHEN AGAIN I COPY THAT FILE THAT SHOWS ALREADY HAVE
5
AND ETC
but the KG ELE staffs did not take care about my problem and did not troubleshoot my problems i.e did not changing the hard disk, and ur service is free but what about my transport cost for 4 times it nearly cost 1000RS BUT ITS OK i will take care about it but how long i struggle with ur customer care service, in case of other companys like DELL, lenovo and etc are come to home and trouble shoot lap problems,
pls help me to change my harddisk and i trust you to take about my laptop,
CONTACT:
PRADEESH
pradeesh.[protected]@gmail.com
ph no: [protected]
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