[Resolved]  Sony — Service about walkman nwz-w202

Address:

South West Delhi, Delhi

I purchased a Sony Walkman nwz-w202 from a Sony authorized dealer. However, I could use the player only till may one year. I have been running from service center to dealer to online customer care center but every one insists 50% of product purchase price etc without which they are refusing to take any action. The serial no of my piece is 5499849. What I dont understand is the difficulty which I have to go through to argue and make a set of people understand the issue which is caused by a defective equipment manufactured by a reputed company like Sony. I also searched on the net and have now come across innumerable similar complaints all over the world and a news item where in Sony had replaced the defective pieces. But in my cases the people are saying that I would have to pay money to get the set replaced. and there too, the warranty lasts for a year. Looks a fantastic deal for a company to manufacture which fails after 13 months and needs replacement but at a price. This is not the customer experience I expected from Sony. So please help. Rs 5000/- may not be big for Sony, but it is pretty big for someone who gets only two earpieces connected by a wire and does nothing for that money.