[Resolved] Sony — LCD Screen

[Resolved] Sony — LCD Screen

S Sandeep Kanchinadam

Hi, I have bought a Sony Vaio Laptop(NR 38) on sep 23 2008. But, within 3 months my screen gave a crack and gradually nothing is visible on the screen. Inspite of being in warranty,Sony Service centre located at Sakinaka,Mumbai is rejecting to replace the screen. They say that it is a physical damage and hence not covered in the warranty. Why should I pay 18000 rupees when there is absolutely no fault of myne. The LCD screens of VAIO are very delicate and Sony should take moral responsibility for this. I am vexed with the service and products of SONY. Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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sagar shinde

from Mumbai, Maharashtra

I bought a Sony Vaio Laptop Model no: VGN-NR27G on 24-06-08 from Vijay Sales Thane. few months after i bought it I was facing a problem of flickering screen. the problem was not so frequent so i neglected it thinking it was a fault with the operating system (windows vista). last week when i switched on my laptop the screen started acting a little wierd with grains and pink colour patches all over the screen. On showing it to the sony service center in thane they told me that its a LCD problem and has to be replaced which will cost me 15 to 20K as my laptops warranty has expired 4 months back. I would like to know what must have caused the LCD to behave in this manner ... if its a manufacturing fault i do not want to pay such a huge amount from my pocket . As far as reliability is concerned i am quite satisfied with other sony products i have used. I will be grateful l if you can help me sorting out this issue. I hope you will guide me in the right direction as i dont want to share a negative experience about sony products with others.
Awating your reply

Regards,
Sagar Shinde

MINIMOUSE

from Delhi, Delhi

i had submitted a complaint on this site previosly as well. my laptop lcd screen is displaying lines with white background. the service center says that tft needs to be replaced as it has got damaged. there has been no mishandling on my part, but the company is trying to hide its poor quality product by blaming the user. new tft will cost about 14,000 rs. and i am also using hp laptop since 4 years. never had any such problems in it. its just that sony laptops are so delicate that they break under daily use. the laptop is still in warrant period.
i request sony to relpace my TFT free of cost if they have any sense of resposibility towards the customer
and not to keep delaying response on this matter. by delaying you are only trying to get the laptop out of the warrant period