[Resolved] Sony VAIO Service — Poor after sales service
I had given a laptop (VGN-FS940), for repair on 18.12.07 at the sony authorised service center in Lajpat Nagar.
It was promised that the laptop will be serviced at I will be informed the status within 48 hours.Till today (22.12.07) everytime I call up the customer care , I am told that the Laptop has been fixed and is under observation.I fail to undersatnd that what kind of after sales service does Sony belives in?? Does it take 3 days for Sony to identify a problem in Sony Product???
On the service job sheet its written that all mondays will be a holiday , whereas today(saturday) when i called up the customer care i was told that the head office is closed due to some INTERNAL meeting at the office, and tomm(Sunday) again the office will be closed. I was suggested by the customer care representative that I can collect the laptop on Monday., But again the Lajpat Nagar center will be closed in Monday.
I never expected this kind of poor service by Sony...
Complaint marked as Resolved Aug 13, 2020