[Resolved]  Sony VAIO / Sony India — Delicate laptop/ LCD screen

Hi,

Few months back had purchased a Vaio for home use, but the screen has now cracked.

I am SONY brand loyal person, from spool tapes, to walkmans, cd player, LCD tv, home theater, cameras, mobile phone… etc I and my family are a big fan of sony, which made me buy a vaio as well. I have been using laptops for more then 9 years now (have used Dell, IBM, Compaq, Toshiba)

This is the first time I have faced a problem with a laptop and a sony product. The vaio screen is VERY delicate. I have given the machine to the service center (Andheri E, Mumbai) and they say the screen is damaged so is not part of the warranty. I mean I am looking for some help, I want to fix my problem. But why should I pay Rs 13000 for a lcd screen which is very delicate, it’s a manufacturing defect. If it had been my mistake, I would have definitely got it fixed myself, but in this case I need a better solution than by just saying it damaged.

Please help by replacing the screen. Point I am trying to make is, that I know how to handle laptops, but in this case the screen is very fagile.

My Vaio details
Model – VGN-CR353/L/N/P/R/W
Indigo Blue color
Date of purchase – 14 Dec, 2008
Valid warranty

Sony Service center –
Contact person - Amit
Job ticket number –[protected]
Sakinaka, Andher East
Mumbai

Best,

Gaurav Lal, CUA
CE Lead/ Project Manager
Human Factors International
Mumbai

[protected][protected]
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