Sony — worst service-warranty issue

6 Reviews
Noida sect-02, Uttar Pradesh, India
dear Team,

complaint no[protected]

i called lot of time for same complaint/issue on your service center numbers-[protected],[protected], [protected] however you gays are not interested to make customer, as a civilized person i already complained in SONY service center(c-54, g.floor, sect-02, noida, up, email-jaypeeelectronics.[protected], ph-[protected],[protected], [protected])for repair of laptop sony vaio model number-vpceb24en/B, after service the laptop, service center staff said to me that your laptop warranty from sony side has been lapsed and your extended warranty of 2 year is in from croma center(ansal plaza knowledge park 1 unit 16, AG21&AG22 greater Noida UP, 0120, 4514600)so you need to contact to croma center.
however the main issue is sony center generated the bill of Rs.18000 which not acceptable, i already dined for that than after they agree for 50 % bill rebate or ask to me take a approval from croma center for FOC service.

please help to resolve my issue on priority its my 1st gentle request.

note-its not 1st time to facing issue with laptop, i am facing last 1.5 year but not get permanent solution.

please take step to resolve, please find supported document on attachment.

otherwise i will go for social media(Facebook, twitter, etc) and write to mail top management

customer name
name-atveer singh raghav
Complaint comments  5 Comments     Updated: Share0Tweet0


Sony VAIO — laptop warranty issued but not received

I, Dhruv O. Jadia, have been your customer since 21/05/2007. I bought a Sony Vaio laptop VGN-AR38G s/n 7000400 from IT SQUARE (Div. of Pacific I.P.L.), Shop no 9 &10, 393, Shamita Terrece, D. B. Marg, Mumbai - 400004. I also bought an additional warranty of 2 years on 15/06/2007 from same place. So along with 2 years additional warranty I also have 1 year free warranty from the company itself and thus it makes total 3 years of warranty. Though I have yet not received my warranty card. I have been calling the IT SQUARE office since long time; still I am not getting proper response. I stay in Ahmedabad and it is really difficult for me to contact the IT SQUARE office every now and then but even though I have sent few staff members of my office to the IT SQUARE office since I am not getting proper response. Also on much request they have issued a journal voucher stating repairing expense for my warranty card. Also I am told that the IT SQUARE office has already sent my warranty request to the head office which is at New Delhi. I still have no clue why is this process of issuing warranty card taking so much of time. I am really tired of repeatedly calling the IT SQUARE office.

Every time when I call up, I am told that I will receive my warranty card shortly but now it has been more than 2 years and still I have not received my warranty card. These days IT SQUARE office is not even giving me proper response and answer to my queries. Also now the internal hard disk of my laptop is not working and now I need the warranty card to get the replacement of the same. My lot of work has been pending due to this problem.
Ok i bought this sony vaio laptop VPCCW16FG..from kaula lumpur ..i stay in mumbai (india) first compliain they dint give me windows n drives CD..second the battery doesnt even last hour n takes time to recharge...
...i bought this laptop around September 2009..i do hve international warranty card
...Can i hve lil help here
Dear Sir,

Regret the inconvenience caused. We have noted your concerns and shared with our service team as well. Please give us some time, someone from our team shall be in touch with you soon to assist you with these concerns.

Sony India Team
dear Team,

complaint no[protected]

i already dined for that than after they agree for 50 % bill rebate or ask to me take a approval from croma center for FOC service.after complaint on consumer forum they less the remaining bill also but still they not resolve the issue of sony LED (blur/yellow screen/high brightness/after reduce the brightness screen blinking)and also they damaged my laptop physically and ask to me to paid Rs.12000 for LED replacement, please help to check which not bit of amount of laptop, its amount Rs.43890 of total sum, its a huge amount, if they not ready to work on my laptop, i will case on both company sony and croma for physically and mentally harassment, its enough.

if take it seriously because i am not rich person, can not bare the Rs.12000 sony LED amount, so resolve on priority.

customer name
name-atveer singh raghav
Dear Customer,

We have received your complaint and you would hear from us shortly

Team Croma

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    Sony - worst service-warranty issue