Sony Xperia Miro — Mobile Submitted For Service No reply From Service Centre or Sony Almost 2 Months Gone

Sony — no concern

i sent the following mail to Sony and they responded back with the immediate next mail as below. i just want to know if they really cant block the phone or they are just trying to reduce their work but telling they cant.

Hi ,
i have tried calling the customer care numbers[protected],[protected] and there is no response, i have lost my phone and my IMEI number is [protected] and the shop in which i got it is (#243/A2,10 c main, 1 N Block, rajajinagar , Bengaluru-50010, ph no[protected], which fail to help me regarding the same. i would kindly expect you to mail me back, since i want to block the phone, which would help me track my phone. I have logged a complaint with the police also, kindly revert ASAP, else i would log a complaint in https://www.consumercomplaints.in.


Dear Sangeetha,

Thank you for contacting Sony Ericsson Contact Center.

With reference to your mail, we understand that you have lost your handset and we understand that you are looking forward to deactivate or trace your phone with the help of IMEI number.We regret to inform you that it would not possible to trace or block the handset.

Best Regards,
Hanu
Sony Ericsson Contact Center

If we can be of further assistance, please email to us at questions.[protected]@support.sonyericsson.com.

For the latest news and further product information, kindly visit our website at www.sonyericsson.com

For software downloads and user guides, kindly visit our website at www.sonyericsson.com/support

For content downloads, kindly visit our website at www.sonyericsson.com/fun

In case of any assistance please feel free to contact 39011111, (Prefixed by STD code of your city from Mobile or non-BSNL/non-MTNL No.),[protected]Toll free number from BSNL & MTNL

Sony — NO SERVICE, NO RESPONSE

Dear sir/Madam

I purchase a new sony music system on 01-Jul-11. But from the first day it’s display function is not working properly.
After a no. of complain one person visited and replied that we will give solution in 1-2 days.
After 14 days they are neither giving solution nor any action is taken to correct it.
The product is sold with 1 year on site warranty. I selected sony assuming that quality will be good.
Each time I call sony customer care they reply that your complain is registered and tomorrow they will revert.
Please help me, I will be really thankful to you.

SONY COMPLAIN NO. 7780227
Model No SONY HI FI MHC-GZR5D music system
Regards
Ravikant Gupta
Mob No. [protected]

Dear Sir,

Regret the inconvenience caused. Our team is already in touch with you for this concern.

Request you to follow the guidelines shared by our team, so that your concerns can be resolved at the earliest. For further communication on this concern you can reach us at our direct official toll-free no. at[protected] or write to us at sonyindia.[protected]@ap.sony.com

Regards,
Sony India Team

No resolution received till now 31/05. 2 Months 15 Days and counting. Your behavior forcing me to file consumer case against your company.

What you guys doing up there?? Worst company I have ever had deal with. Do you guys know why Samsung acquired 35% of mobile market share? Their Customer service is just awesome, mobile gets repaired for any problem under 7 days at any circumstances and their customer care the most polite of all. and your customer care worst service, worst behavior and attitude and lots of fake promises. no return call, everytime i had to call them for inquiry.