[Resolved]  State Bank of India Debit Card — Failure of Online bill payment by debit card

Address:

Maharashtra

Respected Sir,

I am an SBI Savings account holder with Account Number [protected] in the name of Manasi Sanjay Shah at Market Yard Branch, Pune. I made a Vodafone postpaid bill payment of Rs.983 on 26th February 2010 from by Debit Card with Point Of Sale Number: POS PRCH
[protected] [protected]. However the operation timed out, the bill was not paid. Uet the money was debited from my account and not recredited again.
Hence I had to make a payment once more on 8th March 2010 with Point of Sale Number POS PRCH
[protected] [protected] for the same amount. Its been more than 3 months my previous payment has not been recredited. I have been to the branch and written letters 5 times and also raised a ticket regarding the same matter. No action has been taken so far. Rs.983 is a huge sum for a working and learning student member like me.
Kindly look into the matter and suggest me a mechanism by which my money is re-credited at the earliest.

Regards,
Manasi Shah