[Resolved]  State Bank of India — delay in balance transfer

Address:

Delhi

dear sir,
i saktesh patel, customer of sbi gold and more credit card had booked a balance transfer from sbi of rs. 27500 on 17th may. Mr. Rinku ram on the 17th may in the afternoon had booked my balance transfer for rs. 27500 for hdfc credit cards.he asked that whethet the cheque has to be delivered directly to hdfc or it shoul be delivered it to you. i clerly told him that deliver it to hdfc bank directly before 27 may as it was my due date in hdfc. on 28 may i asked hdfc that whether the cheque has been received or not. they informed me that we have not received the cheque and you have to pay the late fees charges till 27 june. on receiving my statement from hdfc the charges amounted for rs. 1776.38. on the same day i called sbi and asked that whether the cheque has been dispatched to hdfc, but they informed that yes and u wait for 2 days. i waited and after 2 days i called them again and they informed me that they have send it to my office address and has been delivered it to some mr. vikas without any information to me. when it was told that it has to be delivered ot to hdfc then why he sent it to my office and that it was given to someone else and not to me.i then collected my cheque from him and dropped in hdfc. they took another one weeks time to clear it.in first week of june i called sbi again and i lodged a complaint but no complaint no. was provided to me and told me that our senior will call you back, i waited but no one turned up. On 9 the june i again called them and miss. payal lodged my complaint ( compalint no. 111 ) and our senior will call u in one weeks time. i waited for one week but no one called back. On the same day i had mailed to miss dhody , mr. kalra and email was sent to feedback and services email ids also. i have also attached my hdfc bill and posted to miss dhodhy and mr. kalra to their gurgaon address but no one gave a reply. from 17 june onwards i called them repeatedly and asked them to transfer my call to your senior but either he was not available or sometimes they just avoided by giving some excuses. everytime they told that they will arrange a callback. on 19 i talked to their supervisor mr. rajneesh. i told him about my problem and said that we will check the recording and call u in 3 hours but he didn't called me. On 23rd i called him again he told me that yes its our mistake and we will talk to hdfc and refund your amount. he took my hdfc card no also and said that we will call you on 26 june. Till 26 th there was no call back from mr. rajneesh and on the same day i called him but he didn't came on call and unfortunately i had to pay the amount.
please kindly look intro the matter and resolve my problem as i am being mentally tortured from last one month by sbi. there customer services are very poor they do not respond well. why should i pay the late fees charges when its not my mistake eithet the company to pay or that executive rinku ram.
i had also told them about my auto debit facility and told them to make it for minimum amount due but they never lookied into the matter. mr rajneesh's response is too bad.
i am attaching my documents for your proof

mobile no. [protected]
address: vaishali metro station
station control room
dmrc ltd.