[Resolved]  State Bank of India — Wrong Transaction of INR. 10000.00 on dated 07.01.10 from ATM of Indian Overseas Bank, Branch Police Line Meerut.

Address:

Meerut, Uttar Pradesh

Respected Sir,

I have an saving account (A/c No. is [protected]) in State Bank of
India, with (02401) Kutchery branch, Dist. Meerut. I have ATM facility bearing debit Card No.[protected], on dated 07.01.10 I used my ATM card to withdraw Rs. 10000.00 from ATM of Indian Overseas Bank, Branch Police Line Meerut at 18:50, ATM ID: IOBD9526, REF No:[protected], during this transaction the amount of Rs 10000.00 deducted from my A/c but Cash didn’t delivered by ATM Machine at that time & ATM Machine’s Receipt show that RS. NOT AVAILABLE, same problem occurred by another person who used that ATM after me.

Tomorrow on dated 08.01.10 I went to Indian Overseas Bank, Branch Police
Line Meerut but the branch Manager told me that you have to contact to your own branch & amount will be credited in my account through my own branch. Then I met to the Branch Manager (02401) Kutchery branch, Dist. Meerut & he told that your problem will be sort out within 90 Days due to another bank transaction.

After this I lodged a complaint on customer care no [protected]
on dated 15.01.10 by complaint No AT[protected], and SBI customer care executive told me that my problem will be solved within a week, after that when I talked again than he told that amount will be credited in my account through my own branch and you have to contact them.

After this conversation I again lodged a complaint, complaint No
AT[protected] at customer care on dated 20.09.10, and SBI customer care executive again told me that your complaint have been closed & this amount will be credited in your account through your own branch & you have to contact them immediately then I met to the Branch Manager (02401) Kutchery branch, Dist. Meerut again on dated 20.09.10 but he told me that he can’t do anything again.

I also lodged a complaint, complaint No AT [protected] on dated 21.01.11
at SBI customer care but after that date I talked many time to SBI customer care executive but they told me every time that your complaint status is in under process, but it seems that no anyone is interesting to solve the above said complaint although maximum period of 12 days from the date of receipt of customer complaints.

As per Indian Overseas Bank letter no. Nil, Dated[protected], why my
bank/branch didn’t claim for charge back, as I have already lodge a complaint on dated 15.01.10. (Copy Enclosed).

Respected Sir I already submitted an application under Right to Information Act, 2005 on dated: 21.03.2011, but they send me the unclear answers of the queries about requested information’s, that is also an offense under section 20 of Right to Information Act, 2005. As I asked that what is the reimburse policy to the customers, if the amount wrongfully debited on account of failed ATM transactions, from the date of receipt of customer complaints? He told me that it is not a failed transaction, if its not a failed transaction then in attached copy of J.P.Log / E.J.Log, where is clearly mention that *668*18:50:20 COM ERROR: 0000001D 200018 was occurred, after this transaction next transaction was also invalid, which is showing clearly that my transaction was a failed transaction, because before this transaction there is no any COM ERROR. As well as I also requested the copy of recorded video (In C.D.) of the ATM ID: IOBD9526 of date 07.01.10 at the time duration of 18:30 to 19:00, that video will clear the whole doubts about this transaction were right or wrong.

Respected Sir I am really very suffering due to all these conversations,
since 07.01.2010 & it became a very long time. So please help me to solve this problem as early as possible because no any one is interesting to solve the above said problem.

Please let me know if you need anything else.

Kind regards,


(Sachin Kumar Sharma)
D-74, Ganga Nagar, Meerut (U.P.)
Mob No. [protected]
Email : [protected]@rediffmail.com