[Resolved] Su-Kam — Customer service

[Resolved] Su-Kam — Customer service

W Waste customer service by Su-kam from Kolkata, West Bengal

Hi My name is Sourav Bose, working in one of the leading MNC & do care for my customer feedback. Unfortunately around 7 months back I have purchased one of your products by spending around 15K to ensure the facility during the power off situation. Since last 15days your product is not working & at the same time we are going through of a serious power cut in Kolkata. I have got my 18months baby & my 85 years old grand fathers who are getting sleepless night due to you guys DONT KNOW WHAT IS THE MEANING OF CUSTOMER SERVICE. Since last 10days I am calling in your several help line no for ex[protected],[protected] but I am assuming that they are may be in holiday because you guys DONT KNOW WHAT IS CUSTOMER SERVICE. I have called up in your national help line no[protected], my god! even the no they have given me for their service in charge head of kolkata Mr. M. Banerjee ([protected]) has got changed but no doubt you guys did not update the same because of one simple reasone that you guys DONT KNOW WHAT IS CUSTOMER SERVICE. If you guys are having minimum self respect or desireness of customer service, please repair your machine as soon as possible. Remember one thing, may be you can produce NO 1 product of this earth but without a proper customer service will force you to go through of this kind of mail. My contact no is - [protected] My complain no was - 1178 My home is at 480, Parnashree Pally, Behala, Kolkata - 700060 (Near landmark - Ranjana school) Please revert in case if you guys know WHAT IS CUSTOMER SERVICE. Regards Sourav Bose Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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Comments

Dr.Sanjay Kumar

from Lachhmangarh Sikar, Rajasthan

Dear Sir,
At my hospital two-three yrs ago an Inverter of Sukam 10-KW was installed. This year at Feb ' 09 last week I face some problem from inverter.Than I contact Durga Battery and ask for authorice service center of Sukam-Inverter in Varanasi.They (Mr.Jay Singh -Propiter of Durga Batteryr)tell me Ground Floor or Durga Battery is the Sukam Service Center.Accordingly his comment I take there service three-four times and against it I paid aprx. (14000=00 )Rs.Fourteen thousand . But bad luck- nothings.My Inverter as it is condition what was ago. Then I Serch Net for Truth of sukam inverter actual service Center.I have came to know that ground floor of Durga Battery not a authorise Service Center of Sukam-Inverter, that is they are self maintanance center.Then accordligly Net I contat lucknow sukam customer care center then provide a service Eng.-Mr.Lalit Mohan and repair my inverter.My Question for you How they are doing maintain a Blaf Service Center to make a fool of your Customer?Request For a legal action against Durga Battery -of Varanasi(U.P.)from-su-kam.

Vaibhav Mehra

from Ludhiana, Punjab

Sukam offers the worst service in the country. They should be expelled out of the country.

magictouchinfosys

from Delhi, Delhi

the sukam service is not wast... it is the worst service in the country.
service engineer solve the problem after 1 month. i m the dealer and unsatisfied by there service. the service engineer and the service manager mr, milind also talking that they dont have time. and i am record the entire conversation. i have no word to explain how chip service provide by sukam. and now i am decide to leave the dealership... i[censored] decide to buy eny product of this company then this is my hum-bulled request pls dont buy.