[Resolved]  Su-kam Inverter — warranty

Address:Gautam Buddha Nagar, Uttar Pradesh

Had bought a Su-kam Inverter in July 2008. As per the warranty card attached in the booklet the warranty is for 24 months. The company maintains the warranty is for 24 months on Smiley model and not on Smiley i model. I find this frivolous and a mis-representation.

I sent a scan of all the papers to the company and they replied that the warranty certificate is tampered with. This is ridiculous. The first excuse is that the model is different and now the excuse over e mail is that warranty has been tampered with. My e-mail correspondence with the company bore no fruit. For no fault of mine I have to bear the cost and inconvenience.

Extremely insensitive dealing and poor customer regard.
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Aug 13, 2020
Complaint marked as Resolved 
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Dear customer,

We are extremely sorry that you have been inconvenienced through a Su-kam product. However, we pride ourselves on prompt and effective customer service. Please provide us with your name, contact number and address. Please give us the complaint number and date as well and we assure you to look into the matter at the earliest. Mail us at [protected]@su-kam.com, We would do our best to resolve your grievance at the earliest.
Hoping to hear from you soon.

Su-kam Executive
[protected]@su-kam.com
Dear customer,

We haven’t heard back from you as yet. We again kindly request you to provide us with your name, contact number and address along with complaint number and date. Mail us at [protected]@su-kam.com.We would look into the matter immediately and get it resolved as soon as possible. We care for our customers and want to provide the best services to them.

Su-kam Executive
[protected]@su-kam.com
Dear customer,

This is in reference to your complaint/grievance regarding Su-Kam and its products. The modus and manner in which the same has been done is neither correct not appropriate. Without prejudice to its rights and contentions, Su-Kam had requested your good self to provide the necessary details and information to substantiate your claim/complaint so that the best possible assistance is provided to your goodself from Su-Kam. Despite of the same till time you have not been able to provide the same to back up your complaint/grievance. Your non co - operation will leave us with no option but to consider your complaint/grievance as false, motivated and exaggerated. Your goodself must be aware that any information/claim, which is wrong and motivated, is published on the net for public viewing and which could not be substantiated with proper documents and information causes serious damages to the reputation and goodwill of the company and also maligns and defame the overall image of the company, its officials and its products. All this besides being civil wrong may even amount to criminal offense and in those cases the company has every right to institute appropriate legal proceedings against that wrong doer. We hereby finally request you to provide all the information, documents and details pertaining to your complaint/grievance within the reasonable period. Needless to say that in case the required information/details/documents are not being provided, your so called complaint/grievance is nothing but false, motivated and malafide.

Su-kam Executive
[protected]@su-kam.com
SUKAM INVERTER 1400VA
SER NO[protected] INVERTER NOT GIVING CHARGING.

ADDRESS :-

RSPL (MILLS SALES DEPOT)
SARURPUR INDUSTRIAL AREA
OPPOSITE BHARAT GAS GODOWN
MAIN SOHNA ROAD, BALLABGARH, FARIDABAD- 121004 MOB NO- [protected]

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