[Resolved]  Sukam — Non replacement of faulty battery under warranty

Address:North Delhi, Delhi

I have purchased a Sukam inverter with sukam battery in the month of march 2010 with 2yrs warranty. Now the inverter stop giving backup after light failure, I lodged a complaint regarding this vide complaint no. [protected] on dated 07/08/2010 at 2:00 pm and at that time I got the assuarance that my complaint will be attended within 48 hrs. after 3 days their executive came and after checking told me that there is problem in battery which is to be replace and again i asked him that how much time it will take replace the battery , he told me again it will take 48 hrs.,, after 3 days i asked at sukam costumer care on [protected] they said it will take 10 days to replace the battery. and now after waiting for 12 to 13 days and calling of "Sukam" customer care no. numbers of time getting the same same repply from then that my complaint has been already forwarded for approval of replacement of battery i got fed up by Sukam service I promise to myselve that i will never buy any product of sukam and also i will suggest others not to do so.


Thanks.

Kranti Keshri
Was this information helpful?
No (0)
Yes (0)
Aug 13, 2020
Complaint marked as Resolved 
Complaint comments 

Comments

I am facing the same problem
Dear customer,
Sorry for the inconvenience caused. Thanks for sharing the necessary details needed to resolve the problem. We assure you that we will look into the matter at the earliest.

Su-kam Executive
[protected]@su-kam.com
Dear customer,

Our dealer V. B. Enterprises have already replaced your battery on 22.08.2010. Hope the problem has been resolved now.

Su-kam Executive
[protected]@su-kam.com

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Su-Kam
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    21%
    Complaints
    193
    Pending
    0
    Resolved
    41
    Su-Kam Phone
    +91 12 4417 0500
    Su-Kam Address
    Plot No. 54, Udyog Vihar, Phase VI, Sector-37,, Gurgaon, Haryana, India - 122001
    View all Su-Kam contact information