[Resolved]  Sukam — Battery Not Replaced

Address:Ghaziabad, Uttar Pradesh

I bought a sukam battery 6 months back & it is still under a guarantee . Last month i found it was not working & immediately I lodged the compalint to its customer care on 22th Mar . A executive visited to my place & assured me that there is a fault in the battery and company will replace it within 10 days time. Its already been 20 days now that I am following up with the team there and no action has been taken yet. Company at customer care are not even bothering to give me a proper response. Please help me on this. Customer should atleast get proper response. Please guide me accordingly. I have all the relevant documents with me. Appreciate your help. Thanks!
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Aug 14, 2020
Complaint marked as Resolved 
Complaint comments 


Sukam Battery — Battery replacement

My battery is in waranty period, and its not working, but they are not giving me replacement. I have called them several times and they are not responding.


I have purchased one Sukam battery for invertor from M/s CHIRAG POWER SOLUTIONS, GRAIN MARKET, PHILLAUR on dated[protected] vide bill no.774 and battery serial no. Y6B00815, model no.SMF 165A and i have lodged complaint with customer care but no one visited so far. My battery is now not functioning properly . Pl do the needful.
sukam battery xpired with in 18 months but they are now saying that they will not consider purchase date...they are saying that battery is 23 months old as per date of production ...now i am hopeless wht to do now...my heard earn money is seems to be last now...after seles service is very sluggish

Su - Kam — Company that has no commitment

i had purchased a Su - Kam in 2006 it is under warrenty of two years. I register a complaint at Su - Kam delhi on 12/07/08 but no action has been taken thereon a person came today and took my ups and gave a service ups and said it would be repared and given back but the service ups is not working either.
Dear customer,

We are extremely sorry that you have been inconvenienced through a Su-kam product. However, we pride ourselves on prompt and effective customer service. Please provide us with your name, contact number and address. Please give us the complaint number and date as well and we assure you to look into the matter at the earliest. Mail us at [protected]@su-kam.com, We would do our best to resolve your grievance at the earliest.
Hoping to hear from you soon.

Su-kam Executive
Dear customer,

We haven’t heard back from you as yet. We again kindly request you to provide us with your name, contact number and address along with complaint number and date. Mail us at [protected]@su-kam.com.We would look into the matter immediately and get it resolved as soon as possible. We care for our customers and want to provide the best services to them.

Su-kam Executive
Dear customer,

This is in reference to your complaint/grievance regarding Su-Kam and its products. The modus and manner in which the same has been done is neither correct not appropriate. Without prejudice to its rights and contentions, Su-Kam had requested your good self to provide the necessary details and information to substantiate your claim/complaint so that the best possible assistance is provided to your goodself from Su-Kam. Despite of the same till time you have not been able to provide the same to back up your complaint/grievance. Your non co - operation will leave us with no option but to consider your complaint/grievance as false, motivated and exaggerated. Your goodself must be aware that any information/claim, which is wrong and motivated, is published on the net for public viewing and which could not be substantiated with proper documents and information causes serious damages to the reputation and goodwill of the company and also maligns and defame the overall image of the company, its officials and its products. All this besides being civil wrong may even amount to criminal offense and in those cases the company has every right to institute appropriate legal proceedings against that wrong doer. We hereby finally request you to provide all the information, documents and details pertaining to your complaint/grievance within the reasonable period. Needless to say that in case the required information/details/documents are not being provided, your so called complaint/grievance is nothing but false, motivated and malafide.

Su-kam Executive

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