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[Resolved]  Sun Direct — no response from customer care

i bought sun durect DTH 19 days back from distributor chennai.. it was working for hardly 2 hours then it got some problem( set top box not working) i complaint to the customer care 35 times(i have the proof with detailed phone bill)till now there was no response from their side...
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Complaint marked as Resolved Aug 14, 2020
Complaint comments  76 CommentsShareTweet

Comments

worst service from sun direct satellite tv... dont buy... tata sky te best
my smat cad no., r [protected] today Dth has been installed at my residence by Zippy Associates Madurai.Even 6 hours after installation, it has not been activated.When i contacted them the reply a lady staff gave me was highly irresponsible.She said their job ends with installation and thereafter i should contact Chennai for activation and gave me the number.I regret to say that in the present situation wnere there is high competition in this field such replies will hamper your name.I request you to look into this at the earliest and i must add i am really disapointed withe service.
i totally disagree with the above comments...
we are using the sun diect since it was launched and service is too bad, not working properly it runs only 1 or 2 hours after that dispaly showing service is scrambled and there is no channels to view
view had been requested to customer care many times and there is no response from thaire side.
worst DTH service in the world.
(iam suggesting all not to take SUN DIRECT)
our card number is [protected]R


Horizen Inn,
Mourya marvel
P.No:36, Vinayak Nagar,
Near EPTRI, Serilingimpally,
Gachibowli, Hyderabad-32
[protected], 8, 9
Fax:[protected]
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sir one setopbox and smartcard not active no [protected] boxno h [protected] activeshen form paid to distribotur distribotur form sand to compeny sir this problem 45 sdays e16 sasivesh carntely sckamend displey plese shold the problem sir im dilear for sun direct my cont no [protected]
sir one setopbox and smartcard not active no [protected]rboxno h [protected] activeshen form paid to distribotur distribotur form sand to compeny sir this problem 45 sdays e16 sasivesh carntely sckamend displey plese shold the problem sir im dilear for sun direct my cont no [protected] distribotur tel me NO ditale for this problem you contet compeny CR NO MISSING
sir one setopbox and smartcard not active no [protected] boxno h [protected] activeshen form paid to distribotur distribotur form sand to compeny sir this problem 45 sdays e16 sasivesh carntely sckamend displey plese shold the problem sir im dilear for sun direct my cont no you [protected]distribotur tel me NO ditale for this problem you contet compeny CR NO MISSING NO response PLESE SOLD THE PROBLEM
Hi i am facing e16 error from 15 days. Tell me proper solution to remove this problem.
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This sun direct guys are cheating. They are deducting channels from the list. their customer care center numbers are not working... be aware society...
we are very unhappy to use sun direct dth service, its service is very poor, and request all o[censored] pls don't buy sundirect dth,
YES...SUNDIRECT IS CHEATING KERALA !!! They deleted my three packages - Venus, Mercury Plus & News Bouque before one month expiry date.Now I could not even contact them at[protected] or [protected] or their Ernakulam office[protected]/998/999 ).First two numbers are permanently engaged.Office numbers are ringing, but no one taking phone.Website access is also very difficult.Account Recharge, Package Activation/Deactivation not at all possible.I request all customers to respond sharply to this cheating.
14th February 2009
I want to get a DTH service. I am not really sure as to which company's service to take. I have been trying to contact sun DTH on their phones for the last 4 days but except once I have not been successful. I am really confused.
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Worst service i ever came across. Actually customer care service requires some cost to be spent on, but then on if their officials dont even know about the packages that exist within SUN then they should be ashamed of themselves to work there... and SUN should be ashamed to posses such dealers.
I bought from chennai MST Enterprises, and i preferred Hindi package and still i am getting basic tamil package. And there is no source to contact SUN Direct and by mistake that wonder happens then they tell some bluff reasons or they tell to contact distributors and distributors tell contact customer care.
I later called up the man who came to fit the connection, and asked him to explain the difference between tamil package and hindi package. he tell that in tamil u get vijay and raj and in hindi u dont get them, Such ignorant fellows. I consider SUN has thought that by making it cheap, they can do what ever they want, customer are foolish slaves who will suffer once amount is received.My card id r[protected].
I am tired trying to contact customer care number.
Worst in Customer Service. Customer care number[protected] is permanently busy, website is DAMN SLOW (selfcare.sundirect.in - won't even open up), SMS method to RE-charge/install Add-on is also not responding, but happily taking away 3rs for each sms.
Sun DTH service is the worst service, it is cheating the people of India, to make quick money. It should be banned by the central Government. I too am an unfortunate customer of sun tv DTH service and whenever I tried to contact them, the helpline is always busy. Fit for nothing service. They are luring the customer by showing attracting prices and advertisements in the TV.
Yes, I been calling this customer are number[protected], but getting busy tone. I have tried more than one hour every day from April 20, the result was same. Please make sure before you buy SUN DTH you get written agreement from them that any defualt on their side should have compliant number to address this issue and regulate this kind of reckless service by SUNDTH. Can any one bring this to consumer court, we could joinly elect one person to fight for our rights.
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my sever fault on line rechare when going error htp pls clear this
Sun direct [protected] customer care number is always busy try this [protected]
mushiba she is only one person giving proper service from sun direct.
Sun direct [protected] customer care number is always busy try this
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    Customer satisfaction rating
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    Sun Direct Phone
    +91 76 0101 2345 [Customer care]
    Sun Direct Address
    73, MRC Nagar Main Road, Mursali Maran Towers, Chennai, Tamil Nadu, India - 600028
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