[Resolved]  Tata AIG Insurance — Policy cancelled, not refunded

Tata AIG sales person contacted me on phone regarding medical insurance I had enquired with policybazaar.com. Based on my requirement for a family policy, he issued a Wellsurance Family policy and a Wellsurance Executive policy for my wife. It was informed that if I was not satisfied with the policy, I could cancel them within a look-over period of 15 days with just one phone-call and Rs99 administration charge. It was not informed to me at the time that in case of a claim, only one policy of the two can be claimed. So basically one policy is useless. When I found this out after receiving the policy documents, I cancelled one of the policies. The Tata representative tried to persuade me not to, ultimately agreed. This was three months ago. I am still waiting for them to refund the premium amount to the credit card. I have called their number [protected] at least 10 times over this period, and have been allocated three reference numbers and that the issue will be resolved in 7-10 working days. Still not done.
I don't know what will come of this case, but I will not be renewing the policy that I retained. Also, I will inform friends and relatives to steer clear of this company, because of nil worth customer service.