[Resolved]  Tata Docomo — Worst Service

I was using a #Tatadocomo number from last 6 years. Suddenly it got disconnected on June 21 without any intimation. When I contacted the Tata Docomo Brand Store, Bhayander west, I was told the documents are not submitted yet. To my surprise I got to know that the number which I am using from last 6 years was in name of some other person (As per TATA Docomo brand Store Executive it may be probably in the name of the retailer from whom I purchased the SIM card). Its been 6 years now I was using the connection, but in these 6 years I was never contacted for any documents. Now I am without the connection from last 10 days, but still there is no response whatsoever from the customer care or any response team. I guess its time for Tatadocomo guys to wake up and resolve this issue ASAP. Even after multiple posts on #TataDocomo there has been no response, I guess this is thier general attitude towards the customers throughout India. #Shameless #poorservice #unprofessional #cheat #sucks #wakeup — feeling pissed off.

I have been using my number since last 5 yrs before I use to have prepaid before finally I switched in to postpaid connection where started have the postpaid connection the service is so worse all they want to pay the bill uncessary charges with out using the service all you guys knw to steal money from people which is really happening with all ISP .which really sucks network issues, signal drop all kind of problems .I have changed my handset and Sim as well doesn't make any sense .

Regards
Shankar
+91 [protected]

TATA DOCOMO FAMILY,
Pathetic Service .

TATA DOCOMO FAMILY..

PATHATIC SERVICE!!!

Raja
On 8 December 2014 at 16:12, Raja <vta.[protected]@gmail.com> wrote: > > > Till no...
17:10 (21 hours ago)

Appellate TN
12:41 (1 hour ago)

to me
Dear Mr. Raja,


Greetings from Tata Docomo !!


Subject: Concerns raised with reference to service towards Tata Docomo No : [protected].


At the outset, please accept our sincere gratitude for the time taken and effort made by you, in sharing your concerns.


· As per the telephonic conversation our executive had with you, We would like to inform you that your current location comes under low coverage area and there is no new site has been planned yet.


· We value your feedback and forwarding the same to the management. As and when feasible, a new site shall be planned for further enhancing the network.


· Network enhancement is an ongoing journey & in this journey we strive to bring the very best experience to our customers by adding new sites. We will duly intimate you when we enhance our coverage to the said location.


· We are an organization committed to our customers with the objective of making the association a memorable and mutually rewarding one.


· Further discussion we had with you, We would like to inform you that UPC code generated for your Tata Docomo number [protected] vide the UPC code TT529836 on 20-Oct-2014 and same has been expired on 04-Nov-2014, however we have not received any request from your desired operator before UPC code expiry, hence port out request has been rejected from Donor side.


· We would request you to kindly remit the remaining outstanding amount of Rs.762/- and generate the new UPC code to contact your desired operator to process your MNP port out request.


With the above we trust we have addressed your concern adequately.


We assure you of our best attention at all times.


Please feel free to contact us for any further clarifications or assistance via email at [protected]@tatadocomo.com or call us at 121 from your TATA DOCOMO mobile phone or [protected] from a Non DOCOMO mobile phone.


Regards,

Guru. B

Appellate Authority Secretary

TATA DOCOMO | Tamil Nadu


From: Raja [mailto:vta.[protected]@gmail.com]
Sent: Monday, December 08, 2014 5:11 PM
To: listen
Cc: Appellate TN
Subject: Re: MY Problem~~M21119273


On 8 December 2014 at 16:12, Raja <vta.[protected]@gmail.com> wrote:

Till now there is no response from your side


On 8 December 2014 at 11:55, Raja <vta.[protected]@gmail.com> wrote:
Dear sir,

Could you call me in this number [protected].

On 7 December 2014 at 15:54, <[protected]@tatadocomo.com> wrote:
Hello!

Greetings from Tata Docomo.

We have received your e-mail regarding dated[protected] for Tata Docomo number [protected].

We sincerely apologize for the inconvenience caused to you due to the same and we assure you that your problem is being addressed.

We tried to speak to you on your alternate number [protected], [protected], for details of the same. However, it was not possible as the call was not answered

As per your email, we regret to inform you that we unable to process your request as there is no details in the email. Hence, we request you to elaborate the concern which will help us to assist you better for further
assistance.

If there is anything else that you want to share with us, we are all ears.
You can call us at[protected] or write to us at [protected]@tatadocomo.com.

Take care!
Rahul
Customer Care -Tata Docomo.

-----Original Message-----
From: vta.[protected]@gmail.com
Sent:[protected]:58:01.0
To : [protected]@tatadocomo.com, Appellate TN <appellate.[protected]@tatadocomo.com>, [protected]@in.airtel.com
Cc: null
Subject: Fwd: MY Problem~~M21119273
[Note: Please don't change the subject for internal tracking purpose and immediate action.
_____________________________


Dear parvathi

can you Addressed my number problem.Then till now why i didn't get a
response from you?

[protected] Forwarded message[protected]
From: <[protected]@tatadocomo.com>
Date: 6 December 2014 at 15:29
Subject: MY Problem~~M21119273
To: vta.[protected]@gmail.com


Hello!

Greetings from Tata Docomo.

We have received your e-mail regarding dated[protected] for Tata Docomo
number [protected].

We sincerely apologize for the inconvenience caused to you due to the same
and we assure you that your problem is being addressed.

As per your email, we regret to inform you that we unable to process your
request as there is no details in the email. Hence, we request you to
elaborate the concern which will help us to assist you better for further
assistance.

If there is anything else that you want to share with us, we are all ears.

You can call us at[protected] or write to us at [protected]@tatadocomo.com.

Take care!
Parvati,

Customer Care -Tata Docomo.

-----Original Message-----
From: vta.[protected]@gmail.com
Sent:[protected]:42:59.0
To : [protected]@tatadocomo.com, Appellate TN <appellate.[protected]@tatadocomo.com>
Cc: null
Subject: MY Problem~~M21119273
[Note: Please don't change the subject for internal tracking purpose and
immediate action.
_____________________________


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with regards

Raja.M
[protected]


The information contained in this message (including any attachments) is confidential and may be privileged or otherwise protected from disclosure. If you are not the intended recipient, you must not copy this message or attachment or disclose the contents to any other person. If you have received this transmission in error, please notify the sender immediately by return e-mail and permanently delete this message and any attachments from your system. Any dissemination, use, review, distribution, printing or copying of this message in whole or in part is strictly prohibited. Please note that e-mails are susceptible to change.
TATA TELESERVICES LTD. (including its group companies) shall not be liable for any omission or error in the message, improper or incomplete transmission of the information contained in this communication or for any delay in its receipt or damage to your system. TATA TELESERVICES LTD. (or its group companies) does not guarantee that the integrity of this communication has been maintained or that this communication is free of viruses, interceptions or interferences

Repected Sir

Myself MAhendra chauhan from baroda my tata docomo no is [protected], from the date of purchaase i am facing an network problem as also considered by your docomo engineer also. the problem has started from the 2 months after the purchase .such a cheap and low grade speed is coming over here, , compare to other service provider worst service i have ever seen in this world.

I have been talking to your head executive for last 3-4 month for this no solution has come till date, and according to my search in your data no such complaint is showing in my account. If yu are recruiting such an buffaloes and dog who nevar listen to customer complaint and giving such foolish answer and on of them are such thay are cutting the phone, it results to me that i schould give tight slap on her face, so that one such listern that voice lifetime. if such a policy i there of tata docomo it seem its an businees yu people has starrted of earning by frauding the people.

foolish thing is that i am not using that device from last 3 months burt than also usage is showing how come its possible, , CAN YOU EXPLAIN, ND YOUR PERSON ARE TELLING TO ME THAT WE GIVE YOU 500 RS OFF ON YOUR BILL EVERYTIME, , , I AM NOT BEGGER THAT EVERYTIME I CALL AND YOU THROW MONEY IN THE NAME OF DISCOUNT. SUCH A FOOL AND SHAQMEFOOL PERSON YOU ARE . I SAY YOU COME TO MY PLACE I WILL GIVE YOU AND JOIN IT TO YOUR SALARY FOR EXTRA INCOME OF CHEATED MONEY AND GROWTH TO YOUR FAMILY, , , SUCH INCOME WHEN YOUR FAMILY AND YOUNG ONE NOTICE ..YOU MUST FILL SHAME TO SHOW YOUR BLUDDY FACE YOU SHAMEFULL PERSON.

I JUST WANT MY DEVICE STOP AND TO REVERSE MY BILL PAYMENT AS I HAVENT USE, AND I HAD REGITER AN 1 PETITION TO GRAHAK SURAKSHA FOR YOUR CHEAP WAY OD EARNING.

REPLY WITH ME WHAT YOU CAN DO IN 2 WORKING DAYS, AS OTHER OPTION IS TO REGISTER AN FIR FOR FRAUD CLAIM IS REMAINING.

WAITING FOR YOUR REPLY


CHAUHAN M

Hi, , I am sanatan kumar and my number is :- [protected], , I have taken Tata Docomo postpaid connection on 1/Nov/14 of 799 plan of 2000 min. local and std min free, Means more than 2 hrs per day. I uses 2 hrs to talk per day.. But bill is showing 1786 rupees in 27th of Dec, , bill is totally wrong... One more thing my plan is 799 and it gives 800 Rs credit means 799+800=1599, , , then how it's showing 1786..
I left my job so i am going to my native permanently, so I want to disconnect this plan and My number is [protected]… I can’t pay from next month...
i am trying to cancel, so i called customer care, went to docomo outlet, , and written many complaints to grahak seva but no body is taking care...

I purchased a Tata Docomo Max Wi-Fi with a 7 GB plan on[protected]. I paid Rs 4999/- six months advance payment for the plan. I got the wi fi data card free. The plan worked satisfactorily for two months. But during Jan & Feb
2015 it did not worked as promised. I could not download vedios & YouTube during these two months despite of the fact that I had consumed less than 2GB data during each of these two months. I presume the data speed was intentionally reduced by the company. The company is cheating the consumers
I would not recommend any person to go for TATA DOCOMO Max Wi-Fi.

ANIL SHARMA HCS
GURGA

Unfortunately, their service was inadequate because regenerating false bills. I am disappointed because when I have closed the Tata Internet service long back still its sending me bills for the same photon no:[protected] I was billed the wrong amount and was not disclosed clearly or was misrepresented.
Some costumer care executive called today(female), was so pissed off as I asked to talk to senior management, she says madam no use, nothing will happen, who is she to tell that really Tata as such a big company hire such Incompatible employees.

Very bad and poor service overall
I disconnected because they were not solving my Internet issue, I never got connection properly though was paying then Rs 1400 every month.

Hi

My name is imam siddiqui I'm in pune city today 26th October Tata docomo deduct my 96 rupees I have complaint customer care executive name avinash pick up the my call said that I'm not given u refund your money or said don't call again customer care direct disconnect the call my no is [protected] please help

Please help me out on the matter and forward the matter to TRAI for fixing the responsebility for the harrasment caused to the consumer.

Tata Docomo should have a below negative rating.
Tata Docomo is the worst company, which is out to fleece customers with vsnl, emails. I have approached appellate as well as customer care of Tata Docomo. Not one but several emails have been sent. But there is no response.
Unfortunately, we have 3 VSNL emails from past 15 years. When they came out with the following changes
"As per our earlier communication, the VSNL mail services would be migrated to postpaid cost effective tariff plan, as given below:

Annual Charges:

1) Primary Email ID @ Rs. 599 + taxes

2) Per Additional Email ID @ Rs. 250 + taxes."

We wrote several emails to them that our one emails is to be treated as primary and other 2 additional.
But they have given a bill for all the emails as primary. When we objected they agreed to issue bills for additional emails, but now they have closed our emails, and by such coercive methods are forcing customers to pay for all their emails as primary emails.
It is illegal to block email of customers. Tata Docomo is a blot on Tata's name.
Please forward this to TRAI to get the customer's harassment stopped

[Sim Card lost] : Deactivate SIM Card no. 8149476478

Hi Team, My Tata DocoMo prepaid no. [protected] has been stolen, kindly deactivate the simcard as soon as possible. Thank you in advance.

sim is not activated

sir i have bought a sim 8 days before.a local number was provied for activation.but sir at the time of class the call is coming, so i am unable to receive the call.already three time call is coming.so what to do?my no is [protected]

hi frnds they have cutted my balance

Hi they have cutted my balance without any reason they have did many time they have cutted minimum 500rs i m telling finally refund my money other y i will complaint on u my number [protected]

GSM Mobile N/w issue

Hi Team, As I already raise the query related the n/w. When I am in Office or home n/w ZERO. Thanks & Regards, Raees Mob:[protected]

tata docomo gsm card deactivate

my all govt.proof submit.but not response 10 days.so, what to do?

DIVE-IN FLASH MESSAGES

PLEASE REMOVE FLASH MESSAGES...have spoken numerous times to representatives..LAST THING IS GOT WAS THIS IS A HANDSET SETTING..HOW LUDICROUS!!!PLEAAAAASE help..number [protected]

to block my tata docomo prepaid sim which has lost

i have lost my mobile phone samsung galaxy star with ime no:[protected] with tata docomo sim card mobile no is [protected] kerala sim

In short this is the Worst company having worst customer care department.
They dont care to read the email requests
There is huge huge disconnect between their customer care, accounts department and higher authorities.

i placed disconnection request which was not processed by them even after repetitive emails and calls and later they forced to pay for the 2 months when it was finally they processed the request. Even their own franchise manager was telling them that delay occurred because of them still none was listening.
i have email from their support person saying my concern was RESOLVED but none is paying attention to that and simply sending notice to pay the amount or face court case.

Another worst part is... they ask us to email and send auto-responder with no reference of our request or complaint raised. Every time there is a new person to speak to and explain the same. Over phone there is no way to record what was committed by the support person then. They themselves update ticket as closed/ resolved and or open new ticket which makes the old original date as gone by... very cheap people sitting and handling genuine issues being faced by the end customer.
decided to cut all TATADOCOMO Lines and connection as well tell others be aware of such incidents

i should have rated this article high... i have experienced similar services and attention from TataDocom like other and very unhappy with their attitude. Seems ground staff is BAD and poor skilled ppl and unable to see the details.