[Resolved]  Tata Docomo — Outgoing call disconnected

Address:

Chennai, Tamil Nadu

Outgoing call disconnected~~M[protected]Tata Docomo request number)

Hi ,

Kindly note that I was using Tata Docomo number [protected] for 4 years recently changed to pospaid based on call from telesales executive deepa and sumitha from Tata Docomo Chennai office

My outgoing call disconnected on 20th Nov and come to verification is not completed as given address proof Voter ID same given four years back for prepaid connection

Initially the field executive handed over the sim on the roadside
before verification

he did not educated me about relevant documents submissions as i had
given docs (ID proof PAN card and address proof Voter ID)that i hold
for long time given the same for prepaid services 4 years back

I did not even fill in application form if would have filled then
there is a column for permanent address and communication address

without prior verification you had activated SIM then after someday it
is barred due to CV is not complete, (as recently changed address for
rennovation)

Hence there is a no clear information is given to customer before given services

Now customer is affected because of incomplete process

I am lost outgoing calls to client where i am at loss now i am not
receiving calls


Recently changed address for rennovation hence we had shifted from old house and given an new address alternate address proof(Bank Passbook copy) to Tata Docomo Outlet in Whites Rd, Royapettah, Chennai on 27th Nov

But till now there is no activation and response from

And still sumita a telesales from Chennai Tata Docomo is calling to alternate number compelling me to go for CUG that she can help me out better and told me that dealer are not proper in services

Kindly find below mail chain of my email request

[protected][protected]--------
[protected]@tatadocomo.com <[protected]@tatadocomo.com> 7 December 2012 15:50
To: [protected]@gmail.com


Dear Mr. Madhana

Greetings for the day!

This is with reference to your email dated[protected] regarding address verification of your Tata Docomo Mobile number [protected].

As per your mail, I would like to inform you that the verification has been done at the below mentioned times.

AV REMARK TIME OF VISIT 01.00PM LM PERUMAL KOIL, IN GIVEN ADDRESS OLD HOUSE ALL PORTIONS ARE VACANT, CEMENT FLOOR, VILLAGE TILES ROOFING, MIDDLE CLASS AREA TRIED ON MOB SWITCH OFF

Re av - VISITED ON 24.11.12 AT 11.30PM,DOOR LOCKED AT THE TIME OF AV,DOOR COLOUR BLUE LM NR CILOT THEATRE,NEIGHBOUR CONFIRMED,CONTACT TO SUB ALT NUMBER RINGING NO RESPONSE.

Again, VISITED ON 26.11.12 AT 12.30PM,DOOR LOCKED AT THE TIME OF AV,DOOR COLOUR BLUE LM NR CILOT THEATRE,NEIGHBOUR CONFIRMED,CONTACT TO SUB ALT NUMBER RINGING NO RESPONSE

So kindly request you to visit the required documents once again at the outlet where you have submitted the documents and apply for reverification.

We are also accessible from non Tata Docomo phones on[protected]toll free from TATA DOCOMO mobile phones only).

Assuring you of our best services at all times.

Warm Regards,
Sunil,
TATA Docomo - Customer Service .
-----Original Message-----
From: [protected]@gmail.com
Sent: [protected]:26:39.0
To : [protected]@tatadocomo.com,Nodal.[protected]@tatadocomo.com
Cc: null
Subject: Re: Outgoing call disconnected~~M11464181
[Note: Please don't change the subject for internal tracking purpose and immediate action.
_____________________________


Dear Praneeth ,

Clearly mentioned the address they visited is old address

i had given a change in address and document(Bank Pass book copy) is
submitted in Whites Rd, branch Chennai regarding new address for
verification

Don't prompt as every executive in customer care Tata Docomo; Systems give
only information that we key in don't look only system and answer because
that is just a machine that is where customer executive are seated to...

Understand the situation and try to give some solutions my basic
communication facility is barred for so long time

Thanks and Regards
Madhana





On 6 December 2012 12:10, <[protected]@tatadocomo.com> wrote:

> Dear Mr. Gopal,
>
> Greetings for the day!
>
> This is with reference to your email dated[protected] regarding
> discontinuation concern.
>
> I apologize for the inconvenience caused to you.
>
> Please be informed that as per the closure of the complaint our team has
> visited your location your door was locked. Hence I request you to visit
> the tata docomo outlet and submit your documents.
>
> For any further queries, please feel free to contact us on non Tata Docomo
> phones on[protected]toll free from TATA DOCOMO mobile phones only).
>
> Assuring you of our best services at all times.
>
> Warm Regards,
> Praneeth,
>
> TATA Docomo - Customer Service.
>
>
>
> Warm Regards,
> PraneethKumar Palle19.
>
> Customer Care - TATA DOCOMO
>
>
> -----Original Message-----
> From: [protected]@gmail.com
> Sent: [protected]:20:19.0
> To : listen <[protected]@tatadocomo.com>,Nodal.[protected]@tatadocomo.com
> Cc: null
> Subject: Outgoing call disconnected~~M11450060
> [Note: Please don't change the subject for internal tracking purpose and
> immediate action.
> _____________________________
>
>
> Hi ,
>
> Outgoing facility is disconnected in [protected] - Madhanagopal Dfor
> more than 15 days
>
> Since Verification is not completed
>
> Given alternate address proof bank pass book copy - Karnata Bank
>
> No.24/25 SPS 3 rd street , Gopalapuram Chennai - 600086
>
> Till now no one had come for verification
>
> Verfication person calling me in alternate number [protected]-
> executive will come for verification even after that no person is
> visited
>
> You don't know to do even a proper verification then for the purpose
> you issue sim activated before verification is done
>
> IS Tata Docomo in service or shut down
>
>
> DISCLAIMER AND CONFIDENTIALITY NOTE:
>
> The electronic communication and its contents are confidential, non-public
> and privileged information and are intended solely for the addressee. If
> you have received this electronic communication in error, please advise the
> sender immediately, and delete it from your system (if permitted by law).
> Access to this communication by anyone else is unauthorized. Any printing,
> copying, distribution or any other usage of this communication beyond the
> original addressee is not permissible, and may be unlawful. The opinions
> expressed here are those of the sender, and do not necessarily reflect the
> opinion of Tata Teleservices Limited. Tata Teleservices Limited does not
> warrant the accuracy, completeness or correctness of any information herein
> or the appropriateness of any content. This communication is for
> informational purposes only.
>


DISCLAIMER AND CONFIDENTIALITY NOTE:

The electronic communication and its contents are confidential, non-public and privileged information and are intended solely for the addressee. If you have received this electronic communication in error, please advise the sender immediately, and delete it from your system (if permitted by law). Access to this communication by anyone else is unauthorized. Any printing, copying, distribution or any other usage of this communication beyond the original addressee is not permissible, and may be unlawful. The opinions expressed here are those of the sender, and do not necessarily reflect the opinion of Tata Teleservices Limited. Tata Teleservices Limited does not warrant the accuracy, completeness or correctness of any information herein or the appropriateness of any content. This communication is for informational purposes only.