[Resolved]  Tata Sky — customer care

Tata Sky customer care is amongst the worst customer care
The staff at custome care does not know how to speak english and the executives try and explain in hindi even after u have a conversation in english.
On upgrading my dth connection to hd dvr, i wanted to install the STB in the other room. After getting mysel[censored]nderstood after 5 hours and 10 phone calls, they give a date of installation 72 hrs later and on appointed day they cancel the request (am appalled at their effeciency of the request).
The credit policy of recharge is also extremely erroneous and now they just want to make money from their customers.
Its becoming AN INEFFECIENT AND A THIEF COMPANY. Will not recommend it to anyone anymore.

I got transfer from Pune to Bangalore and I asked for re-installation on 29-Mar-2011 at 9:00 AM. Then the person who was talking to me told that will get call within 2 hours related to address change and re-installation. But I waited till arround 1:00 PM and again called them. Then I got the ticket number and assured that within 24Hrs it will get re-install. Then in the evening around 8:00 PM I received a call from Service Engineer saying that we can only do re-installation on 31-Mar-2011 after 1:00 PM.

At last again I called to the customer care and asked them that within how many days re-installation issue should get resolve, then they told the same thing that within 24Hrs it should get resolved and assured me that by 11:00 AM on 30-Mar-2011 I'll get a call from Service engineer, but I didn't received the call till 1:00 PM on 30-Mar-2011, then again I called up to the customer care and get to know that the process with take 72 Hrs and the time will start from 30-Mar-2011 at 1:30 PM.

At last I got fed up and asked them can I talk to some manager, then I don't whether it was manager or her colleague and when I asked the same thing to him he told as per our process it will take max 48 Hrs, and assured me that he will again call back me within 2-3 hrs once he will talk to the service engineer and confirm about the re-installation time.

But its already 6:50 PM and not received any call from them, so I got frustrated with their way of handling request.

Hence as per my experience it's my suggestion for Pune tata sky is the better choice, because whenever there I got any problem, I was getting immediate response from them. But for Bangalore please don't go for tata sky.

My subscriber ID is [protected].

I AM DEEPAK VISHWAKARMA SUB ID [protected] I AM NOT SATISFIED WITH YOUR CUSTOMER SERVICES THEY DONT GIVE ANY SOLUTION AND CALL CAN BE DISCONNECTED ON HOLD WITHOUT GIVEN ANY SOLUTION MY COMPLAIN IS THAT I PURCHASE HIS TATA SKY SET UP IN 999RS NEXT DAY HIS REPRESENTATIVE CAN COME TO MY HOME & HE CAN GIVE ME INFORMATION ONLY 12M CABLE IS FREE THEN I CALL HIS CUSTOMERCARE HE CAN GIVE ME INFORMATION 12M FREE AFTER THIS 13M TO 25 M COMPANY CAN BE CHARGED 100 RS MEANS UP TO 25M I CAN PURCHASE 25 M CABLE AFTER THIS YOU CAN WRONG DEDUCT 200 RS IN MY ACCOUNT & HE CAN NOT GIVE ME PROPER INFORMATION ABOUT DEDUCTION OF MY BAL PLZ REFUND MY 100RS OTHER I CAN COMPLAIN TO CONSUMER FORM

tata sky custumer care has worst feed back .after complaining for several days they didnt came to see the digicom only they give us the next 24 hrs. now i like to switch over to other dth service.after being a customer for past 2yrs nobody is there to repair the digicom.we cannot sit at home and wait for engineer to come for 48hrs .we are are aworking person.

Refund
DearsirGoodMorning
I Rupesh Phakde (Our Customer Id [protected] is ) Inform to you we have to book Tata Sky HD Connection on 03.07.2011.
by LG Offer. the Secme is after 72 hrs. company cerdit my account on Rs.450/-but till date we have not given any amount on Rs. 450/-. my service is deavtived and i am recharg on Rs. 200/- on 10.07.2011. but this amount DEDUCTION OF MY BAL
u r call center medam Amritha promised me your account. i am calling u r call center for many time. I AM NOT SATISFIED WITH YOUR CUSTOMER SERVICES THEY DONT GIVE ANY SOLUTION AND CALL CAN BE DISCONNECTED ON HOLD WITHOUT GIVEN ANY SOLUTION MY COMPLAIN
1st i am calling on 06/07/2011 03:53:43PM. Ms. Amrita lunch the SR. Sr. No. is 1-[protected]. 2 nd 07/07/2011 07:16:32PM. Mr. Parkshit Sr. No. 1-[protected] . 3 rd 09/07/2011 06:57:22Pm. Ms. Sharavanthi Sr. 1-[protected]
4th 09/07/2011 07:08:26PM. Mr. Chandan Sr. no 1-[protected].
and last call today on 11/07/2011. 10:10:25AM. so any person not help me on my matter i want revers my Rs.200/- and Rs.450/-. atherwise return u r Tata Sky Box and refund my Moany on Rs.1000/- + Rs.200 +

u r Tata Sky Service is too bad i think Airtel, Rel., Videocon, Dish TV is very good Service

Please take this matter for me

Please call mi on my RMN No [protected].
My E-mail Id is :- [protected]@rocketmail.com

customer care is ridiculuous and the promise of 24x7 is all false. Tried almost 5 times continuously i was held up and no body from other side took the line. I could not contact, Though i got good service delivery in past occassions but when there was an emergency and need the company should be reachable by the consumer. the timings of customer care should be aptly specified. I regeret to say worrst part of tata sky service.

Pathetic way to attend problem. Complaint was for no signal, in a 24 floor bldg, wiring in a duct, technician comes without a meter, tools.Just keep pulling wires to trace wire, unplugs, plugs back.Trying to see if it has worked. Earlier day technician had visited for adjacent dish, cuts my wire puts a joint ? Informed senior of the issue and name of a person who had visited, he refuses that the wire was joined. How come there is a very new shining connector in the wire which was not there before. Why Tata Sky puts a joint in HD set top box connection ? No one takes responsibility for such low level careless technician's action.
SMS says technician will visit at 12:00 hrs and turns up at 4:30pm. He has no clue that he was to visit by 12:00hrs. When enquired on phone reply is, 12:00 hrs means 12:00 to 1:30pm Simply careless. Customer ID: [protected]

My customer id-[protected], Fed up of the support rendered by TATASKY, i have taken 2 connections 3 weeks back, for which 1 connection is not at all working, the same reported for 3 times, till date no support guy has visited to solve the problem, 6000/- rs is paid to tata sky for which 1 month was supposed to be free, but 20 days past 1 connection not working, no one is hearing the voice of customer, in between there was also a text from tata sky that one person has visited me, & resolved the problem, which again is a false statement given by the company, i would rather wish to take back my money & cancel the whole thing .such a irresponsible company .who does not value the customers.

since one week I am complaining about our Tata sky connection that we are not receiving the vide in the regional channels .but nothing has happened till now

My Tata Sky I.D. No. is - [protected] . It showing Error - 2 and directing to re insert the Digi card. The same was done many times but there is no improvement. Telephone nos. of local technicians of tata sky are switched off. Please do the needful at the earliest to restore the service.

Registered Mobile No. - [protected].

BHILAI ( C.G. )

Sir my tata sky id no [protected].. I am recharge my id yesterday Rs.270/- but no channel provide ... I will call customer care check my balance my balance show above 300 but no channels availabile my id.. Please check and solve this problem

Dear Sir


My Self VINOD MANDAL my tata sky ID No.[protected] my tata sky DTH Receiver singal not receving so i cann"t see my DTH last 2 days but i call the u r toll free No. but no response from that side . So that plz rectify this type of problem as soon as possible

With Regards

VINOD MANDA
ID NO. [protected]
Mobile No. [protected]

Tata Sky — Delay in Re-location

Although the help line has been assuring that the team will visit us for re-location of the dish, there has been no further action beyond that from the 1st of May '15 till 5th May '15.Tata Sky ID [protected].

Tata Sky — Very bad response and very bad service

i have an complaint against tata sky company. the service of this company are very bad. and responce is also very bad. please help me to solve my problem

Tata Sky — signal on hold.. no signal

Id no:[protected] Registered complainet more than two times, yet no response... Really very poor service ... Poor customer care service.. Poor call center service

Tata Sky — Unable to watch TV from last 15 days

registered the complaint on 02/04/2015 against work order no. Ns[protected] regarding No. Signal ---- Till date the technician Visit is pending hence Unable to watch TV from last 15 days

The lazy service for your tata sky customer.

I am your Tata sky customer since 15 months, from lost month your service is too bad too lazy, your service is no more required please refund my tata sky connection amount. ID NO. [protected]. Cell No.[protected].

cannot view any channel since 10 days

Since 10 days our id tata sky # [protected] cannot be able to view whatsoever the reason

PLEASE DROP THE PACKS EDITED IN COMPLAINTS DETAILS BOX & ALSO ADD ONLY HINDI MOVIES MONTHLY ADD ON PACK ONLY

DROP TATASKY [protected] SUPREME SPORTS KIDS PACK ENGLISH MOVIES ACTIVE COOKING TEN SPORTS TEN CRICKET ETV NEWS NDTV NEWS ADD TATA SKY [protected] HINDI MOVIES PACK ONLY

pack deactivate

sir, my id is [protected] and my reg.mob.no. is [protected] please deactivate my kids pack.