[Resolved]  Tata Sky Wrong Commitment — Non payment of bonus on recharge

Address:

West Bengal

We have a Tata Sky connection. Last month we took a secondary connection. At the time of booking the connection through Tata Sky helpline, I was told not to recharge for the first month as the service charge included in installation, also includes first month's subscription. However, at the time of recharge, I found that the same was not valid for one month and I only could enjoy that option for around 15 days.

At the time of this month's recharge, before doing so, I again called up Tata Sky Customer Care Helpline to know what will be my recharge amount. I also inquired if I recharge today for more that 601/-, shall I get the bonus of 45/-? The Executive said yes I can go ahead with a recharge for more that 601/-and I will get the bonus of 45/-.I even asked her confirm once again as there is some funda of 30 days for Tata sky for giving bonus. She confirmed me, yes I can go ahead with the recharge and I will get bonus of 45/-.

But after the recharge was done, we received the confirmation sms stating recharge done for 610/- but no bonus. On calling the helpline number, they said they are arranging for a call back but the same did not take place. I again called up today and another executive was giving me advice regarding frequency of recharge to get bonus. When I asked him that I am remember that for my future recharge but what will heppen to my current bonus entitlement, he agin promised me a call back.

I am still waiting to receive a call from them and hopefully with a solution. My point is not mere 45/- but the false commitment they are making to the customers. Isn't it cheating to do so?