Tata Teleservices — Regarding converting a Postpaid connection to Prepaid one

Address:

Pune, Maharashtra

This is regarding poor service from Tata Photon resulting in mental harassment and unnecessary billing against my corporate postpaid connection which is still open and unattended. The connection is in my wife's name and we thought of converting our postpaid service to prepaid one. We raised a request[protected] on 19-Jan-2013 and received a reply from Docomo that the resolution will be done by 21-Jan-13. When the date passed, I called up the Customer Care to know the status of the request and they said the complaint is still open. I started following up with customer care since then which only resulted in my mental harassment. I got one mail id for escalation which is appellate.[protected]@tatadocomo.com. I dropped a mail to them and they forwarded this mail to [protected]@tatatel.co.in generating a new request number #[protected]. The reply of the mail promised the resolution by 16-Feb 17:00. I was sure nothing will be done. On 20-Feb, I received a message from docomo on my cell saying your request has been resolved. I called up customer care to clear the outstanding and came to know that the request is still open. I narrated my story to customer care and he told me to visit a docomo outlet. I went to the outlet in Aundh and they told me we don't deal with corporate connections. I again called up customer care and they gave me a new address located in Pimple Saudagar area. I went there and got the same answer. Now I am so fed up with this process that I want to close the connection and I again called up customer care and they told me since you have one open request for migration you cannot disconnect the connection, I asked if this request can be cancelled so they said no this request cannot be cancelled. My bill is getting generated and I am helpless. The details of the connection are:
Name: Ankita Chaturvedi
Tata No: [protected]
Organisation: Cognizant
I also want to say that I was with TCS (Tata Consultancy Services) for 5 years and I was proud of Tata brand. These guys are bringing a shame to Tata logo and strict action should be taken against them.

Many Thanks,
Himanshu Chaturvedi
+91 [protected]