[Resolved]  Tikona — Cheating on Broadband connection and deactivate internet connection

Address:

Bangalore, Karnataka

We inquired for a Tikona broadband connection with the following details on June 2011.
Quaterly Plan (3Months) : Rs.2650 + 250 Installation.
We negotiated on this above plan and the field engineer Naveen said that the installation fees is waived off and it is enough to pay Rs.2650 to get the plan activated and get the connection.
We paid the money Rs.2650 and got the receipt.

This is where all the problems started.
After taking the money the tikona was installed and account was activated.
There were lot of speed related issues and we had open multiple tickets and most them were closed by Tikona without calling us, but they updated the ticket with some random resolution and closed it by themselves.

The headache started after end of second month.
One fine day the internet stopped working and was showing that the account has been deactivated. We called up customer care and they said that they have received only Rs.2000 and that is the reason the account has been disconnected.
We spent a week trying to callback the field engineer and tikona customer care to find where the Rs.650 went and finally we found that the Naveens’ manger has absconded with collected amount. Then we requested to file on Naveen and his manager an FIR and later the Rs.650 was paid to tikona by people incharge and it showed up in the account.

But unfortuately, the account stayed inactive and we already have disconnected internet for more than a week. Customer care is saying that they do not have any offers to wave off the installation charges and we need to pay the installation charges again for this to work. When we took the connection, we went for this because the field engineer said that there is no installation charges.

Now if we call the customer care, again regarding the billing, they are sending some bill with different amount and asking for another Rs.800 rupees to activate the account which I don’t understand why? Even the people in customer care is unable to explain the bill and keep asking for 2 day , 3 days time and we are at 2nd week with disconnected internet.

I paid for 3 months internet connection with unlimited plan but they have disconnected it with 2 months. I would like them to activate this connection back and I want to use it for the next one month without paying anything extra as I have paid them what they asked before getting the connection. If their engineer cheats, I cannot spend my money to support tikona. Its their headache, I want my connection back. Also they need to calculate the number of days where there was disconnected internet connection and provide me the complete 1 month usage from the time they reactivate it.

If this is not going to happen or if I do not get a proper response I am going to file legal actions against the Tikona and engineers for taking the money and denying service to sue their broadband as they are cheating the public like this.

We have called the tikona customer care more than 50 times and they are useless crap.

Please help me resolve this dispute, if they keep on cheating, suggest me how do I get a court stay order to stop on Tikona Broadband services being used in Bangalore. Thank You.